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Ruberto2206 has Company of Heroes

Dec 31, 2018 @ 12:58pm

CoH / CoH:ToV CONFLICT

I have been trying to boot up CoH (base game) and every time, it loads up CoH:ToV.
Weirdly, when I boot up CoH:ToV, it asks for me to enter the CD, which I no longer have.

I used to have the game on a CD and I linked it with my Steam account years ago. From what I can vaguely remember, I think a couple of years after, CoH:ToV was being released on Steam for free and so for some reason, I think I ‘purchased’ it (don’t ask why!).

Net result, is that I have two different version of CoH on my Steam account:

1) Company of Heroes: Tales of Valor – Thirdparty Retail (includes CoH, CoH (new steam version) ToV and CoH:ToV)
2) Company of Heroes Complete Pack (in contradiction to the name, it only includes CoH:ToV)

I felt the best way to resolve this issue may be to permanently remove one of the versions from my account permanently, thus removing any conflictions.

I have been able to permanently remove version 1 from my account and I still have the same issue; I have since re-instated it.

I have attempted to remove version 2 however, when I try, I get the following error message:
‘There was an unexpected error removing this product from your account.’

I have tried restarting, waiting hours etc and still cannot remove version 2 from my account.
Unfortunately, as I mentioned, I do not have the original CD and so, I cannot just re-install it as a non-steam game.

I would appreciate if anyone could advise on:

a) why I cannot remove version 2 permanent from my account & if there is a work-around?
b) If not, what can I do next that allows me to play CoH (base)?

I was considering just re-purchasing it again however, if I cannot remove these buggy versions from my account, I fear I will end up with the same problem!

Thanks in advance,
Rob

(same thread in CoH:ToV forum)

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Showing 1-10 of 10 comments

Amin

Dec 31, 2018 @ 2:08pm

Hi, dear friend.
You should use the steam version. the older versions are no longer supported. You should buy them to have the DLCs but you can't access them there. You will access all of them in the steam version.

As it shows here:
https://imgur.com/a/2BGrMUd

When you see the game while its open, you can see 6 campaigns on the screen, Invasion of Normandy (The main campaign), Operation Market Garden and Liberation of Caen (Opposing Fronts), Tiger Ace and Causeway and Falaise pocket (Tales of Valor).

Like this:
http://www.shelfabuse.com/wp-content/uploads/2013/01/coh-tales_of_valour3-580x435.jpg

You can open each of them and play them as well. It doesn't matter when you open the game which artwork shows up.

Amin

Dec 31, 2018 @ 2:09pm

You can also use all factions you purchased in the multiplayer too.

Ruberto2206 has Company of Heroes

Dec 31, 2018 @ 3:22pm

Thanks for your help mate.

I think I already own the Steam version as it is simply CoH, not the legacy version?

Also, as I already have CoH in the Steam library, it won’t allow me to purchase it again from the store - and I can't permanently remove it from my library?

Amin

Dec 31, 2018 @ 11:09pm

Originally posted by Ruberto2206:
Thanks for your help mate.

I think I already own the Steam version as it is simply CoH, not the legacy version?

Also, as I already have CoH in the Steam library, it won’t allow me to purchase it again from the store - and I can't permanently remove it from my library?

Yes, it's not the legacy version and included all you bought.
I sent you the picture for it in the last post.

Why do you want to purchase it again? Why do you want to remove it?

Ruberto2206 has Company of Heroes

Jan 1, 2019 @ 3:02am

Sorry if I wasn't clear.

I wanted to purchase it again, so I have a clean version of CoH and it's expansions. At the moment, whichever version I run, it only loads up and recognises ToV, which gives me quite limited access.

The problem is, I cannot physically purchase CoH again in the store, as it tells me that I already own the game - that is why I want to permanently remove it, but I doesn't allow me to.

Amin

Jan 1, 2019 @ 7:27am

No problem dear friend.
May I ask you to send a screenshot from your company of heroes game series you own?
May I ask you to send a screenshot from your game main menu?

Ruberto2206 has Company of Heroes

Jan 1, 2019 @ 12:37pm

Originally posted by (F.S.)maaa1939:
No problem dear friend.
May I ask you to send a screenshot from your company of heroes game series you own?
May I ask you to send a screenshot from your game main menu?

No worries pal

Screenshots illustrating the different versions of CoH I have and the error message:
https://imgur.com/a/8cp2J9u

Screenshots showing in-game main menu:
https://imgur.com/a/xmDWugu

Ta