Euro-price far too high. [Price has been reduced]

[felis]

US: $45.00 (33.97 EUR)
UK: £22.50 (27.62 EUR) (19% less)
EU: 41,25€ (21% more)

That's just not fair by any means.

[RodeoClown]

Hi Levi,
We've used with Valve's conversion recommendations to set the prices (rather than just making them all the same number with different currency symbols as some devs have done).
Unfortunately, as currency values fluctuate, sometimes it will be cheaper in some currencies than in others.

[felis]

Hello Ian,

thanks for your fast reply. Lets be honest, a currency fluctuation by 50%?
Even your non-sale-prices are crazy in comparison.

US: $60.00
EU: €55.00
UK: £30.00

While you surely don't want to rip-off anyone, you still do, even if it's Valves fault. You should really adjust the price.

[RodeoClown]

That was the pricing guide that Valve provided us with (we've only ever sold in US dollars before).

I will take it up with the guys here and we'll see if it should be priced differently. If you want to give the demo a go, you can do that for 34 days and see if we do change the price before purchasing. I can't promise it will change though. Fair enough?

[felis]

Hello Ian,

of course it's fair that you're at least trying to look into this issue and don't get me wrong,
from what I read your software is more than worth it (-:

[Fish-E]

I'm not at all interested in this product, as I have no use for it, but I will say it's pretty awesome of you Ian to even bother replying, let alone saying you'll at least have a talk with the team about it.

\o/

[felis]

It is, there are many companies who are just ignoring their customers. The sad point is that the sales will be gone when this issue may have been resolved in the future.

[RodeoClown]

Hey all, we're looking into tweaking the prices to bring them more into line. They won't be a perfect conversion (sorry), but they will be a lot closer together.

Thanks for your patience.

[RodeoClown]

Hi guys, we've brought the Euro price down to 50 euro normally, so it is currently on sale for €37,50. It's still a little higher than the USD equivalent today, but this allows for some currency fluctuations.

Cheers

[felis]

Really, this is just what support should always be like. If someone tells me an appropriate subreddit, I will leave feedback there!

[Nerji]

If you post on reddit follow up with the permalink here so I can go upvote :)

[felis]

I'm just not sure where I should post it.

[Solaire of Astora]

Now this is FAST support, changing the price day after launch (at least that's when it showed up for me)

[Atrus]

levine eredeti hozzászólása:

I'm just not sure where I should post it.

/r/personalfinance loves YNAB :D

[felis]

There you go!

[RodeoClown]

Thanks levine ;)
(aaaand... upvoted)