help plz

[76561198166848133]

ok so i am a big fan of this game and i have it downloaded on my phone .....big thumbs up .........so i decided to install it on my pc but there is an issue .
when i start the game through steam i get this error message

runtime error!
program:...steamlibrary\steamapps\common\pinball fx2\pinball fx2.exe
this application has requested the runtime to terminate it in an unusual way.
please contact the applications support team for more information

but if i load up the game through the pinball fx2 exe file then i get this come up.


pinball fx2 has encountered a problem and needs to close ..sorry for the inconvience.
if u were in the middle of something the info u were working on might b lost.

so im asking for help on this situation as i have only just installed it and want to play .
n e help on this will b greatly appreciated

[76561198166848133]

...............update..........
so i just uninstalled the game and tried reinstalling it but still got the same 2 errors so now im changing the directory to the c drive to c how this goes ....3rd time lucky and ill keep u posted

[76561198166848133]

ok installed it on to c drive and still got the same errors as before .....3 times installed and still no luck .......n e one know n e other solutions as this is now really starting to bug me grrrrrr

[76561198166848133]

yet another update lol .........uninstalled pinball and steam .....updated all my os updates ....ran viruc check .....reinstalled steam and pinball but still a no go ......is there something wrong with the pinball dl as the error is with the pinball exe

[MuddyWolf]

Runtime errors often occur when something's wrong with your GFX drivers.
Have you updated your graphic drivers recently or let Windows do it for you?

If so, go to official download page of your GFX card manufacturer (nvidia or radeon).
Download the correct drivers (no beta's).
Uninstall the current ones manually, and then do a fresh, clean install of the drivers you just downloaded (don't let Windows do it for you).

Good luck!

[76561198166848133]

ok so ive updated my drivers for my graphics card and still the same errors ....now im really stumped .....ty for the help

[MuddyWolf]

np.
I hope you find a fix...

[76561198166848133]

me to ...love this game and will b even better on a big screen instead of my mobile

[Neil Sorens]

Could be DEP http://windows.microsoft.com/en-us/windows7/Change-Data-Execution-Prevention-settings

Or an issue with resolution / monitor conflicts.

Try emailing the crash dump from your steam\dumps folder to Zen support along with a description of the problem.

[Razorbak86]

Email address: support AT zenstudios.com

Note: The address above was intentionally broken up to defeat spam bots. Just replace the ' AT ' with '@', like a normal email address, and it will be delivered to the support team.

[76561198166848133]

just been in to my dump folder but there is nothing in there ....i do have files relating to the crash under steamapp/common/ pinball fx2......there mdmp files .....would that b what u r on about ?

[MuddyWolf]

Originally posted by sparliff:

just been in to my dump folder but there is nothing in there ....i do have files relating to the crash under steamapp/common/ pinball fx2......there mdmp files .....would that b what u r on about ?

Yes.
Send one of those .mdmp files to support.

[76561198166848133]

ive done it just waiting on a response now ....fingers crossed they can find a solution