Black Screen Bugs

[p0rk1ns]

Please post any reproduce-able instances of the notorious black screen bug in this thread. Additionally, please provide as much details about your PC and what was occurring when the bug happened.

Important PC specs:

CPU
GPU
Memory
DirectX Version
OS

When did the bug occur?

Can you reproduce it?

We apologize for the inconvenience that this problem may have caused and we're working hard on a fix!

[Xeph]

I am on Conquest on the Begreep map. The game black screens every single time the tourist looking monsters show up in the bus. I'm stuck on day 10.

[Bender]

Important PC specs:

i5-4460 @ 3.20 GHz
GTX 560 Ti
12 Go
DirectX 11.0
Win7

When did the bug occur?

On Tyrall planet, when the SoShoku Soup corporation send multiples waves of tourists. Last screenshot I took before the crash : http://i.imgur.com/mejf4R4.jpg

Can you reproduce it?

Yes, it happens everytimes

[Packet]

CPU: intel i7-3820 3.6GHz
GPU: Nvidia GTX570
Memory 16gb
DirectX Version 11
OS Windows 10 pro (had same problem with Windows 7)



Every time the game crashes to a black screen it seems to be after a new day starts when invaders are around.

After getting the black screen about 4 times in a row in the same battle, i tried letting the towers handle them and not using the attack button and did not get a black screen.

also the game seems to run slower than it did on windows 7.

[BFM]

When I host an online coop with either of my two friends. When they go to build buildings I get hit with the black screen bug.

Edit: Joining those friends the bug does not occur, Only when I host.

PC Info: Intel I5 4690k
NVidia 970 GTX
8 Gigs RAM
DX 11
Windows 7 x64 Ultimate fully up to date

[Mancs]

To the dev:
The black screen issue is gone for me, if I have an xbox controller plugged in.
wtf?

[Purikon]

I had the black screen issue upon starting the very first map at a 100% certainty. However, I am somewhat sure that this issue is closely related to the screen resolution.

Here are some details of the process:

No matter how often and hard I tried, the first tutorial level wouldn't start and had me force-quit the game multiple times. The menu works fine, stage selection worked, but right before the newspaper should show up, nothing happened.
As the option menu didn't leave much space for interpretations of this error, I tried the window mode with different solutions and noticed, that the resolution is not affected after changing, even though I was prompted the question whether to apply the change or not. After several attempts I managed to get the tutorial level started and am now only left with a guaranteed crash upon finishing a level - it is playable though. The fix that worked for me is as follows:

Upon starting the game I make sure to switch to window mode. If the change isn't applied, I restart the game. Furthermore I've noticed that the window size makes a vital difference and I am trying to keep it far below full screen size, say around two thirds of the full screen size. As soon as I'm in the level, i can go for the windowed full-screen and have a quite enjoyable experience (this game is quite a blast - glad I messed around with this error). However, without re-adjusting the window size upon level completion, I get to force-quit the game again, so there is little doubt that for my set-up the resolution is closely related, if not causing this.

Hope this helps a bit - please locate this little bug and provide a suitable presentation for your excellent game. Keep up the good work!

[OMGChris™]

Intel Core i7 4970k
GeForce GTX 970
32GB DDR3 2133
DX 11
Windows 10 Pro 64-Bit

I get the black screen bug almost the same time everytime.
When I'm playing a multiplayer game (online, not local) with my wife who is in the same house (so same network) and I am hosting the game, the game crashes whenever she opens the build menu to build ANYTHING except for an Office at the start of the game.

We can reproduce this every single time.

The weird thing is that a few times, we've had another friend out of state join our game and he was able to build anything while the game would still crash whenever my wife tried to build anything.

[mass1ve]

Quick update:

Several causes of black screens have been found and we should have fixed pushed out within the next two weeks for them and some other big bugs as well.

[Mancs]

Update 2:
I figured out why I had blackscreen as I started any map.
I have a Thrustmaster joystic. (for simulators) I guess due to unexpected controller layout, the game died.
If the joystic is removed, it works perfectly.
If a proper xbox controller is also present, the game works again as it chooses the controller to be player2.

[hipogato]

intel core i7-4770
Geforce GTX 770
16 GB
Win 7

Always happen in multiplayer games. When the second player tries to buy something in the store.

[Konscience]

The black screen occured after this:
I got some strange artifact when playing consecutively hot potato galactic chalenge (and quickly reseting level by (start) then (Y), then at one reset, the screen gone all pixelated with pink and green pixels like an Artifact of overheating GPU (wasn't the case).

After ALT-F4 to desktop as measure of security, windows told about performances issues, as if RAM was lacking.
Then I relaunched the game, and each time I wanted to play again the Hot potato Galactic challenge, black screen occured.
/!\ (the exact time is when the game was requesting scoreboard, after the level was loaded, and just before the green (ok) button for starting the challenge appear)

FYI I finished this chalenge once, could my score got kind of corrupted, then the client/server protocol trying to submit/download just said "NOPE" blocking the game chain of process?? the BS occur just when this leaderboard load at the start...

BTW if you need more info, just ask (I didn't found any log for this game)

CPU:AMD FX-8390 4GHz
GPU:GTX 760
MB :GA-990XA-UD3
RAM: DDR3 1333MHz 4Gb (btw I'm installing new ram stick, I'll edit this later)
Also I play fullscreen, I'll investigate this....

[Penultimate]

Intel Core i7
Geforce 640
8GB
windows 10

Black screen happens whenever i try to run Conquest(story mode) no sound, nothing. Just got the game and woudl love to play the story

[treebeard_xiii]

I'm sure this is a bug your already fixing but i get the black screen on launch

laptop specs

Windows 7 64 bit
intel i3
Acer Aspire 5733
6 gb ram

[Konscience]

Publicado originalmente por Konscience:

The black screen occured after this:
I got some strange artifact when playing consecutively hot potato galactic chalenge (and quickly reseting level by (start) then (Y), then at one reset, the screen gone all pixelated with pink and green pixels like an Artifact of overheating GPU (wasn't the case).

After ALT-F4 to desktop as measure of security, windows told about performances issues, as if RAM was lacking.
Then I relaunched the game, and each time I wanted to play again the Hot potato Galactic challenge, black screen occured.
/!\ (the exact time is when the game was requesting scoreboard, after the level was loaded, and just before the green (ok) button for starting the challenge appear)

FYI I finished this chalenge once, could my score got kind of corrupted, then the client/server protocol trying to submit/download just said "NOPE" blocking the game chain of process?? the BS occur just when this leaderboard load at the start...

BTW if you need more info, just ask (I didn't found any log for this game)

CPU:AMD FX-8390 4GHz
GPU:GTX 760
MB :GA-990XA-UD3
RAM: DDR3 1333MHz 4Gb (btw I'm installing new ram stick, I'll edit this later)
Also I play fullscreen, I'll investigate this....

(update): Since then, the chalenges timed-up, so I tried new ones, and then most of them got the black screen AFTER i finished them at least once. It seem to be systematic...
Also neither borderless-window nor classic windowed changed anything, nor did my new RAMstick (just for info).

[Cooper]

Intel(R) Core(TM) i7-3770 CPU @GHz 3.90 GHz
GeForce GTX 980
16.00 GB RAM
DX11
Windows 10

100% Black screen on Begreep stage when the final (expensive) attack comes in. When the bus thing is supposed to arrive, it black screens. I can't finish the level because of this one, so non-progression.