No sound at all ingame

[Kay]

Got it today and theres no sound at all in the main menu or game even though its on full volume ingame and isn't muted in my volume mixer. Ive verified cache, updated drivers, updated directx (even though it did it in first time set up) and theres stil no sound. anyone?

[76561198103597845]

Hey Major Manlove,


Sorry to hear about this.
To try and resolve this issue, we would like to recommend the following actions:

1. Undo any changes that you might have made using the ‘Set Launch Options…’ tool in Steam.

2. Follow the steps below to verify the integrity of the games cache. This should resolve any local corruption faults:

• 1. Load Steam
  
• 2. From the Library section, right-click on the game and select Properties from the menu.
  
• 3. Select the Local files tab and click the Verify integrity of game cache... button.
  
• 4. Steam will verify the game's files - this process may take several minutes.
  
• 5. Once the process is completed, the Check Window will automatically exit.

3. Ensure that you are not currently participating in the Steam Beta:

• 1. Launch Steam
  
• 2. Click on the Steam option in the top left of the window
  
• 3. Choose Settings
  
• 4. Navigate to the Account tab
  
• 5. Find the Beta Participation section of the Account tab
  
• 6. Check that this is set to Not participating
  
• 7. If you are participating, please hit the Change… button and amend accordingly

4. Disconnect any headphones or Bluetooth connections that you might have to your machine.

5. Double check your ‘Playback Devices’ and make sure that your speakers are set as the default device. (Right click on the sound icon in your Windows task bar to find the Playback Devices menu)

6. Attempt a full re-installation of the game.

If the issue is persisting after attempting all of these actions, please let me know and I'll do my best to assist you further.


Thank you,
BenTeam17

[Kay]

Thanks for the reply Ben, nothing worked until number 5 it appears the sound doesn't play through my headset. It will still play through the speakers even if the headset is connected, is there a way around this?

[76561198103597845]

Hey again Major Manlove,


Glad to hear we're making progress.
If setting your default playback device has allowed audio through your speakers, the same treatment might work with your headphone. Please try step 5 (from above) again, but this time set your headphones as the default.


Thanks,
BenTeam17

[Kay]

Still no sound when my headphones are set as the default. Only ever through my speakers

[76561198103597845]

Hey again Major Manlove,


Hmmm, that's very strange. Might be that the audio is trying to put itself out through the wrong port. Could be worth re-trying with your headphones connected in different sockets. In fact, plugging it into the one that your speakers are currently plugged into would be a good test.
If it still doesn't work, let me know and I'll have more of a think on it.


Thanks,
BenTeam17

[m.james.c]

Hi I'm having the same issue tried all the below steps and am still not getting sound. Running an HP laptop with windows 7. Any additional system info I can provide that would be useful? Thanks in advance. Love worms btw great great game.

Originally posted by BenTeam17:

Hey Major Manlove,


Sorry to hear about this.
To try and resolve this issue, we would like to recommend the following actions:

1. Undo any changes that you might have made using the ‘Set Launch Options…’ tool in Steam.

2. Follow the steps below to verify the integrity of the games cache. This should resolve any local corruption faults:

• 1. Load Steam
  
• 2. From the Library section, right-click on the game and select Properties from the menu.
  
• 3. Select the Local files tab and click the Verify integrity of game cache... button.
  
• 4. Steam will verify the game's files - this process may take several minutes.
  
• 5. Once the process is completed, the Check Window will automatically exit.

3. Ensure that you are not currently participating in the Steam Beta:

• 1. Launch Steam
  
• 2. Click on the Steam option in the top left of the window
  
• 3. Choose Settings
  
• 4. Navigate to the Account tab
  
• 5. Find the Beta Participation section of the Account tab
  
• 6. Check that this is set to Not participating
  
• 7. If you are participating, please hit the Change… button and amend accordingly

4. Disconnect any headphones or Bluetooth connections that you might have to your machine.

5. Double check your ‘Playback Devices’ and make sure that your speakers are set as the default device. (Right click on the sound icon in your Windows task bar to find the Playback Devices menu)

6. Attempt a full re-installation of the game.

If the issue is persisting after attempting all of these actions, please let me know and I'll do my best to assist you further.


Thank you,
BenTeam17