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Sorry to hear that you're having this problem.
If you're on different system types, I would like to point out that this game doesn't support cross-platform multiplayer. So if you're on a Mac and your friend is on a Windows PC or Linux machine, it won't be possible to play against one another.
If you're both on the same system type, it might be that there is a configuration issue.
To resolve issues of this nature, please (both of you) follow the steps below:
- Launch Steam
- Click Steam in the top left of the client
- Open the Settings menu
- Navigate to the Downloads section
- Expand the Download Region and choose UK – London (Or most appropriate server location)
- Set the bandwidth limit to No Limit (Unless you are on a limited data plan)
If the issue is persisting, please respond with as much additional information as possible and dictations of any error messages you receive.Once I have this, I'll pass the matter on to the team.
Thank you,
BenTeam17