Game crash on load

[Speedbrake22]

After launching the game, I see the Nvidia RTX logo but then it crashes back to desktop and I get a 'do you want to send a rcrash report' message.

Which I have done twice now.

This first started after I enabled cloud save last night but I don't know if it is related.

I have also validated game files which didn't help

[Speedbrake22]

it randomly started working again (for now...)

[KenTWOu]

Originally posted by Speedbrake22:

After launching the game, I see the Nvidia RTX logo but then it crashes back to desktop....

That's the moment when Ubisoft Connect overlay usually kicks in and shows its welcoming message, something about pressing Shift+F2 to open it.

So most of the crashes at this point are happening because of that overlay, so proper (re-)installing of Ubisoft Connect usually helps. Or because of overlay conflict with other overlays: Steam, Nvidia, AMD, MSI Afterburner, etc. Temporarily or permanently turning them all off usually helps to avoid those crashes.

Originally posted by Speedbrake22:

Which I have done twice now.

They stopped updating the game, so it's pointless to send crash reports to them.

[Speedbrake22]

thanks. I will have a look at the overlays if it happens again

[Ubi-WheelyDuck]

Originally posted by Speedbrake22:

thanks. I will have a look at the overlays if it happens again

Hey there,

Thank you for kindly sharing this update. It is great to hear this is now resolved for you.

If we can ever help in the future, just let us know.

- Ubisoft Support

[Dreadnotty]

I'm having this issue every time it gets to the log in point

[Ubi-WheelyDuck]

Originally posted by Dreadnotty:

I'm having this issue every time it gets to the log in point

Hey there, sorry to hear this.

Can I check exactly what you are encountering so we can help best?

Many thanks,

- Ubisoft Support

[[WLL] Monkey]

Originally posted by Ubi-WheelyDuck:

Originally posted by Dreadnotty:

I'm having this issue every time it gets to the log in point

Hey there, sorry to hear this.

Can I check exactly what you are encountering so we can help best?

Many thanks,

- Ubisoft Support

since you're here, my game has been crashing on the startup screen for around 4 years, it started crashing when i completed all the regions and didnt complete almost any of the story quests, i distinctly remember the second i completed the last region my game crashed and continued crashing on the login screen, ive tried deleting all of my savedata, ive tried googling this every so often over the last 4 years, i believe it has something to do with an anticheat false positive(on god ive never cheated in this game) please help, i miss this game

[KenTWOu]

Originally posted by WLL Monkey:

i believe it has something to do with an anticheat false positive(on god ive never cheated in this game) please help, i miss this game

Just in case, anti-cheat was removed from the game a year and a half ago. When the game had anti-cheat you could just disable it using -BattlEyeLauncher launch argument. You just couldn't play Online mode with anti-cheat disabled, the game just kicked you to the main menu as soon as you connected to any online session. Everything else worked fine.

My point is your issue is probably related to something else. Anyway, you should write to Ubisoft tech support or at least try to describe your issue on official Ubisoft Discord server. So they could check your Ubisoft account and confirm that it's not anti-cheat related.

[Ubi-WheelyDuck]

Originally posted by WLL Monkey:

Originally posted by Ubi-WheelyDuck:

Hey there, sorry to hear this.

Can I check exactly what you are encountering so we can help best?

Many thanks,

- Ubisoft Support

since you're here, my game has been crashing on the startup screen for around 4 years, it started crashing when i completed all the regions and didnt complete almost any of the story quests, i distinctly remember the second i completed the last region my game crashed and continued crashing on the login screen, ive tried deleting all of my savedata, ive tried googling this every so often over the last 4 years, i believe it has something to do with an anticheat false positive(on god ive never cheated in this game) please help, i miss this game

Hey [WLL] Monkey, sorry to hear that for the past 4 years you have been encountering crashes on the start up logo despite your troubleshooting attempts.

To troubleshoot your launching issue I would recommend to complete the steps listed below

- Ensure your PC meets all system requirements [www.ubisoft.com] for Watch Dogs Legion.
- Ensure you have Ubisoft Connect [ubi.li] installed and updated
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated troubleshooting guide [ubi.li]
- Launch Steam using admin rights [ubi.li] to ensure permissions are granted.
- Perform a clean boot [support.microsoft.com] to ensure that a 3rd party app is not interfering.

Any trouble, would it be possible to share your system specs?

Many thanks