Game causing my PC to shutdown, happens 30s or so on a cold game start while on a map.

[Krotz]

The game doesn't crash perse it seems to take the whole OS down with it, no blue screen or app stops responding messages, just a plain unexpected shutdown

Checked drivers and graphic settings although I've tried to lower everything I could it didn't help. FPS seems to be 300+ the lowest I've seen it drop was 100~ on rare occasions.

The latest amd drivers do seem to have improved the odds of not seeing the crash almost at every game start but it still occured
RX480 and although it reduced the likelyhood from like 90% of the time to something way lower it still happens.

All I can see from windows logs is that an unexpected shutdown has occurred.
I can run other games just fine so not sure what could cause it.

In dxdiag I can see some AppHangTransient warnings from the game so not sure what to think, maybe they are related
Here is the full report[pastebin.com]

[Sdaan]

Hi there Krotz,

Sorry to read about that. Have you tried turning v-sync on and see if the problem persists?

Keep us updated.
Take care!

[Krotz]

Hi Sdaan,

Toggled it on and managed to play for 2h or so, no crash as of yet, will let you know if I see it again.

Thank you!

[Triss]

Concur, had something similar happen on my Ubuntu boot. Entire PC went into a full freeze and crash, had to cut power to restart it. Specifically happened on the boss fight of the ice map, but only the third time around.

[Squishy_Supreme]

Run it in windowed mode and set the comparability to Proton 9.x instead of experimental. This solved it for me.

[Spirit]

should i wait until this issue is resolved before i play or is this map skippable ?

[Sdaan]

Originally posted by Spirit:

should i wait until this issue is resolved before i play or is this map skippable ?

Hi Spirit,

This issue (for most cases, it would seem) solves itself when turning on the vsync option.
Hope that'll do the trick for you!

Cheers

[Krotz]

Ok so this also happens in other games.
Every time it shutsdown I see events in windows with messages

"The GameInput Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
The compound file GameInput Service was produced with a newer version of storage."

(coinciding to the ms of the crash)


Reading about this I found a plethora of people complaining and wanting to permanently remove the application as it crashes their PCs too, but Microsoft keeps patching it in :))

Reddit post

It turns out that there might be 2 versions of the service running at the same time.
Check "Services" in windows and look for GamingInput Service
If you see 1 in System32 and one in program files (check path on properties) most likely one is super new and another is 1 year old...

It is fine to see 2 Gaming Services as they bundle a x64 and one x86.

To remove the one that's older you can go ahead and uninstall apps & features, restart computer, go to programfiles x86 if you still see mentions of gameinput microsoft folders delete them, then go to services and set as start automatic the only one remaining

Video on youtube - sorry about quality but this is the only one that I found actually showing the steps.

These issues seem to have started ~8 months ago for some reason and impact both Win10 & 11

Not sure if this is a perma fix or on the next patch things explode again but might help someone.