Support and feedback

[UL_James]

If you want to share any comments or feedback about 3DMark with us, or you need technical support, please visit https://benchmarks.ul.com/support (You are welcome to post here as well, but you will get a faster response from our official support site.)

You can also find useful information in our 3DMark user guide[support.benchmarks.ul.com] and our Steam FAQ[support.benchmarks.ul.com].

[peter*******]

Is not working on my Win 8 with SLI

[rla1999]

In my case, I am running SLI as well. When I try running the test for extreme gaming, it loads, starts the test and then freezes. Ctrl alt delete does not work. I have to manually shut the computer off. Any ideas why this is happening?

[rla1999]

oh, one more thing, I turned the Beta testing on....

[Brok3n_Mind]

when i start it only the screen with loading comes. after a while the screen freeze.

[ClawD00d]

Oprindeligt skrevet af Mysticking:

Whenever I try to launch 3Dmark 11 it crashes saying the GUI is not responding.

I also have the same problem. Sucks that I buy a product and right out of the gate it doesnt even function properly.

[rla1999]

Let's hope there is a solution soon. It's annoying not being able to use a product we just purchased. I feel your pain duramax08

[F4STizBACK]

Program isn't even opening. I started it on all 3 of the different options and it just crashes. Very disappointed.

[F4STizBACK]

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: 3dmark.exe
Problem Signature 02: 1.0.11.10746
Problem Signature 03: 510e2c83
Problem Signature 04: mscorlib
Problem Signature 05: 4.0.30319.17929
Problem Signature 06: 4ffa57ca
Problem Signature 07: 10e5
Problem Signature 08: 6f
Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3217
Additional Information 2: 321781f3bf9f6eaa5a917b04c2085925
Additional Information 3: 50d6
Additional Information 4: 50d650a5c5b4032a88cd570a8c7706ce

[UL_Jarnis]

That error usually means you do not have NET Framework 4 properly installed on your system.

[UL_Jarnis]

Oprindeligt skrevet af rla1999:

In my case, I am running SLI as well. When I try running the test for extreme gaming, it loads, starts the test and then freezes. Ctrl alt delete does not work. I have to manually shut the computer off. Any ideas why this is happening?

Total freeze like that usually indicates problems with drivers or hardware. What kind of system? Which driver version? What do you have running in the background?

[Eleazaros]

Just a little feedback.

I see you revamped your website a bit - much easier to understand what is what and pricing.

[F4STizBACK]

Oprindeligt skrevet af FM_Jarnis:

That error usually means you do not have NET Framework 4 properly installed on your system.

Nah it wasn;t .net. I had to manually install FutureMark and got it to work.

[Nabbun]

Oprindeligt skrevet af FM_Jarnis:

Supposedly Avira AV can block 3DMark from opening a browser. Are you using that by any chance?

Full version shows scores in the client. Demo is limited to showing them on the web.

I'm using Avira Internet Security. When I install 3DMark, it tells me that there is a trojan trying to be installed.

"The file 'C:\Program Files (x86)\Steam\steamapps\downloading\223850\bin\x86\dxinfo.exe'
contained a virus or unwanted program 'TR/Crypt.XPACK.Gen' [trojan]
Action(s) taken:
The file was moved to the quarantine directory under the name '5ac8609d.qua'!"

So I removed that file. Hit run on 3DMark. The loading screen pops up then freezes. And finally, the program crashes.

What should I do?

[UL_Jarnis]

That is a false positive. Reinstall and ignore the warning. I'll notify Avira that their product is mis-identifying this component.

[Nabbun]

Oprindeligt skrevet af FM_Jarnis:

That is a false positive. Reinstall and ignore the warning. I'll notify Avira that their product is mis-identifying this component.

Thanks! Worked like a charm.