Support and feedback

[UL_James]

If you want to share any comments or feedback about 3DMark with us, or you need technical support, please visit https://benchmarks.ul.com/support (You are welcome to post here as well, but you will get a faster response from our official support site.)

You can also find useful information in our 3DMark user guide[support.benchmarks.ul.com] and our Steam FAQ[support.benchmarks.ul.com].

[Nihil]

Originally posted by UL_Jarnis:

The separate test DLCs are only for Advanced Edition.

To use the free demo, click "Download Demo" on 3DMark store page.

Indeed, thank you.

[Ziggidy]

Hello.

I just got 3DMark to run on my new system. I last had 3DMark06 Advanced. In the settings on the 3DMark side I got to link my steam account which it pulls up without an issue, but after clicking on signing on the steam page it brings me back to the 3DMark page and displays:
"Steam account has already been connected to another Futuremark account"

The thing is I don't have another Futuremark account. The only other account I can THINK of is this one from 3DMark06, which is the same account I am trying to link. Is it that the steam account is already LINKED to this same account?

[UL_Jarnis]

Log into 3dmark.com/login using steam sign-in - does it have already an account there? If it does, you can then merge the old account via Settings - Account Merge.

[Goodjoke]

guys can you help me with the online tools? The system wont compare my results and just freezes the compare and the support Button.

[UL_Jarnis]

Firewall blocking 3DMark? No default browser set? The button should open a browser to www.3dmark.com

[skpManiac]

As of today's update, the program will not run, it just hangs on the loading screen, the very strange part is it's not even showing up in Task Manager so I can't end it, I have to log out :(

Checked all files, everything ok, still locking up

Remove and re-installed - everything working :)

[johnnypearl]

Originally posted by UL_Jarnis:

Firewall blocking 3DMark? No default browser set? The button should open a browser to www.3dmark.com

Adds support for Brazilian Portuguese text localization

[RodroG]

Hello UL_Jarnis,

I reproduced a probable GeForce 466.47 driver bug affecting the 3DMark FireStrike (Ultra) Physics test negatively. The issue is causing high GPU load (%) and significantly lower scores in this test (~ -7%).

From my end, and using version 466.47, I'm systematically and consistently getting anomalous high GPU load % (ranging ~20-40% avg with spikes too) and 21K score running this test, and when I roll back to the prior version 466.27, I get the usual and expected low fixed GPU load % (3%) and my usual 23K score.

I also reverted 3DMark to an old version available as a beta from Steam to check this possible factor, but the FireStrike (Ultra) Physics score and high GPU load % were again the same using 466.47 on this old 3DMark version.

The expected GPU load % and usual Physics CPU score in this test only return after rolling back to the prior GeForce 466.27 driver.

If you need it, I can send you screenshots of the 3DMark Detailed monitoring of this test using 466.47 and 466.27 and showing the mentioned GPU load % difference running this test with the different driver versions, the URL links to my public scores, and the 3dmark score files.

I've already sent feedback to NVIDIA, but I haven't got any response so far from them.

Here is my full testing configuration:

Test Configuration – Hardware
- Intel Core i9-9900K (Hyper-Threading/Turbo boost on; stock settings)
- Gigabyte Z390 AORUS PRO motherboard (Intel Z390 chipset, v.F12l BIOS)
- Kingston HyperX Predator 32GB DDR4 (2×16GB, dual-channel at 3333 MHz CL16)
- Gigabyte AORUS GeForce RTX 3080 MASTER 10GB (rev. 1.0); v.F4 VBIOS, stock clocks
- Samsung 500GB SSD 960 EVO NVMe M.2
- WD Blue 1TB SATA SSD
- Corsair RM750x, 750W 80PLUS Gold power supply unit
- ASUS TUF Gaming VG289Q 28″ IPS UHD 4K (3840×2160) 60Hz 5ms FreeSync Monitor (Fixed Refresh Rate on)

Test Configuration – Software
- NVIDIA GeForce 466.27 and 466.47 drivers; fixed refresh rate (globally).
- Resizable BAR off.
- V-Sync application controlled in the control panel.
- Windows 10 64-bit Pro edition, latest updates v20H2, High-performance power plan, HAGS off, Game Mode, Game DVR & Game Bar features off.
- GIGABYTE and ASUS tools not installed.
- Latest DirectX
- 3DMark’s suite, the latest version
- Display Driver Uninstaller (DDU), the latest version; always uninstall old driver using DDU in safe mode, clean, and restart.

Please, could you look at this from your end and, if you reproduce the issue, contact the NVIDIA driver team about this possible driver bug?

Regards.

[UL_Jarnis]

Noted, but I'd recommend report this to them on NVIDIA forums.

[RodroG]

Originally posted by UL_Jarnis:

Noted, but I'd recommend report this to them on NVIDIA forums.

Thank you. Yes, I already did it, and I also PM Manuel Guzman from NVIDIA about it. Sadly, I haven't received a response so far.

[RodroG]

Hello @UL_Jarnis, have you got any updates or news to share about the issue I reported? Did you manage to reproduce it from your end?

I already reported on the GeForce GRD forums about this possible GRD 466.47 driver bug: https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/453674/geforce-46647-grd-feedback-thread-released-51821/3081785/

The comment on the NVIDIA forums includes the following screenshots of the 3DMark Detailed monitoring of this test using GRD 466.47 and GRD 466.27 showing the mentioned GPU load % difference running this test with the different driver versions, and the URL links to my corresponding public scores:

- Fire Strike Ultra Physics Score and high GPU load % using GRD 466.47
* Detailed Monitoring Screenshot: https://i.imgur.com/0i4RyKS.jpg
* Public Score URL link: https://www.3dmark.com/fs/25621828
- Fire Strike Ultra Physics Score and low GPU load % using GRD 466.27
* Detailed Monitoring Screenshot: https://i.imgur.com/unHVyqe.jpg
* Public Score URL link: https://www.3dmark.com/fs/25621347

[johnnypearl]

Originally posted by UL_Jarnis:

Noted, but I'd recommend report this to them on NVIDIA forums.

Please adds support for Brazilian Portuguese text localization

[lapotNiK]

I try launching 3dmark and its stuck in "initializing..." task manager shows nothing. i cant end task to try and reboot it. i hit stop on steam, and its stuck on "initializing..." still. only way to get rid of it is restarting pc.
Reinstalling the program does not give any results. What is the reason?

[B1tF1ghter]

Originally posted by lapotNIK:

I try launching 3dmark and its stuck in "initializing..." task manager shows nothing. i cant end task to try and reboot it. i hit stop on steam, and its stuck on "initializing..." still. only way to get rid of it is restarting pc.
Reinstalling the program does not give any results. What is the reason?

Have you tried:
1.Verifying files with Steam
2.Running the app at least once with administrator privilages
?

[UL_Jarnis]

Originally posted by lapotNIK:

I try launching 3dmark and its stuck in "initializing..." task manager shows nothing.

Try opening task manager. listing all processes and if adapter_info.exe or dxr_info.exe is stuck, do end task on those, does that clear it up?