Support and feedback

[UL_James]

If you want to share any comments or feedback about 3DMark with us, or you need technical support, please visit https://benchmarks.ul.com/support (You are welcome to post here as well, but you will get a faster response from our official support site.)

You can also find useful information in our 3DMark user guide[support.benchmarks.ul.com] and our Steam FAQ[support.benchmarks.ul.com].

[Mhill]

Originally posted by FM_Jarnis:

Check a few things;

Does altering windows power profile from balanced to max power change anything?

Does altering NVIDIA driver setting power management to full power change anything?

Also NVIDIA just released new drivers today, those may also be worth trying.

I run High Performance power plan all the time, i did test between Balanced & High and there was a variance of 1000points between them, but they have since been configured accordingly.

I have alternated between Adaptive and Max Performance in NCP and there was no difference between them.

Thanks for letting me know about new drivers, i'll give them a try and report back. Also i forgot to mention this behaviour even happens with stock CPU and TRI SLI, but Single and SLI seem to be consistant and unaffected from what i've seen.

I do have 3x ROG Swifts set to surround in NCP, but i'm set to 1 screen resolution at present. You think even though they are off it could cause it?

[UL_Jarnis]

If the issue happens only on tri or quad sli, it sounds like a driver issue. Drivers these days are very complex and there may be some oddball scenario that degrades performance on some attempts.

[Mhill]

Originally posted by FM_Jarnis:

If the issue happens only on tri or quad sli, it sounds like a driver issue. Drivers these days are very complex and there may be some oddball scenario that degrades performance on some attempts.

Well Nvidia drivers have been somewhat pants since windows 10, but i ran the bench twice and got 28K, then 31K, rebooted PC. Then got a normal score of 32k, and combined was normal again. This is just plain weird...

Suppose i really should run the extreme tests with a system like this, maybe the reason for inconsistancy seeing as it's 1080p on the default test.

[UL_Jarnis]

Extreme is indeed far better test for any SLI setup.

[#Massix#]

I'm trying the beta, but the only problem is that i don't have any text. All text space are blank.
But when i change the language, all text are here. Only in english i have this problem.

[UL_Jarnis]

Originally posted by #Massix#:

I'm trying the beta, but the only problem is that i don't have any text. All text space are blank.
But when i change the language, all text are here. Only in english i have this problem.

Hmmmm... very odd. Perhaps worth running "verify intergity of cache" on steam in case some file is damaged on your disk.

[#Massix#]

Originally posted by FM_Jarnis:

Originally posted by #Massix#:

I'm trying the beta, but the only problem is that i don't have any text. All text space are blank.
But when i change the language, all text are here. Only in english i have this problem.

Hmmmm... very odd. Perhaps worth running "verify intergity of cache" on steam in case some file is damaged on your disk.

I did but it didn't work.

[Mhill]

*Update

Firestrike Extreme 1.1
http://www.3dmark.com/fs/6893573

Firestrike Ultra 1.1
http://www.3dmark.com/fs/6893781

Since that's a CPU overclock only, i think things look ok.

[UL_Jarnis]

Originally posted by #Massix#:

Originally posted by FM_Jarnis:

Hmmmm... very odd. Perhaps worth running "verify intergity of cache" on steam in case some file is damaged on your disk.

I did but it didn't work.

Pushed an update today - any help?

If not, would love to see a screenshot of what you are seeing and perhaps 3DMark.log from your Documents/3DMark folder - you can email them to [e-mail]

[DJ411]

I'm getting a Disk Write Error on Start of program. I can install any other game on steam and play it fine so i'm not sure why this one isn't working.

[UL_Jarnis]

Originally posted by DJ411:

I'm getting a Disk Write Error on Start of program. I can install any other game on steam and play it fine so i'm not sure why this one isn't working.

If you recently updated to Windows 10, can you verify that you actually have permissions to write to documents/3DMark/

That is where 3DMark writes logs and if it cannot write there, it will indeed fail.

If this comes from the beta version, please look into Documents/3DMark/ if there is a 3dmark.log file there. If there is, please email that to [e-mail] so I can take a look what it says. If the log file is missing and you are using the beta version, that implies your windows account does not have write permission to your Documents folder.

Here is the very long version of this bug in Windows:

http://answers.microsoft.com/en-us/windows/forum/windows_10-security/bug-windows-10-onedrive-default-settings-causing/43700b79-31a3-43c8-8d30-7863e40d9576

[Ryokuu]

Bought 3DMark just a few minutes ago, and installed it. The first problem I am hit with, is this - http://i.imgur.com/tvid6Yy.png

I validated the files like at least 10x. No idea what to do, someone help. Worse case scenario, I uninstall the program and do it all over again.

OS - Windows 7 Ultimate
CPU - i5 4690k
GPU - GTX 970

My RIG isn't exactly a slouch either.

ERROR message -

3DMark - SystemInfo failure
Initializing Futuremark SystemInfo failed. Please verify that version 4.22 or newer is installed properly.

[UL_Jarnis]

Originally posted by Ryoku:

Bought 3DMark just a few minutes ago, and installed it. The first problem I am hit with, is this - http://i.imgur.com/tvid6Yy.png

I validated the files like at least 10x. No idea what to do, someone help. Worse case scenario, I uninstall the program and do it all over again.

OS - Windows 7 Ultimate
CPU - i5 4690k
GPU - GTX 970

My RIG isn't exactly a slouch either.

ERROR message -

3DMark - SystemInfo failure
Initializing Futuremark SystemInfo failed. Please verify that version 4.22 or newer is installed properly.

Check if your Programs and Files has Futuremark SystemInfo installed.

If it does, try uninstalling it, then manually installing the latest version, here:

http://www.futuremark.com/downloads/Futuremark_SystemInfo/latest

..and see if that allows the problem to go away.

If still no-go, do these steps;

1. Do "delete local content" for 3DMark on Steam
2. Download this file:

http://www.futuremark.com/downloads/FMRepairTool.exe

3. open an administrator command prompt
4. Run FMRepairTool.exe from the command prompt. It will give some warnings but you can ignore those
5. Install 3DMark again. Should now work.

[DEMONIAC*]

any one else getting worse performance with the beta version?.....and i get a time error when compleating the tests.....i never got this error in the none beta version...and no im not resetting my bios ....it should not be a bios problem since i never got the error in the none beta version.....
i think you boys at 3dmark just dont like amd cpu's ....seems to be getting harder and harder to do anything with this program on amd systems....

[Uncle Dan]

I'm getting this error when attempting to update, I haven't used this software for a long time.

"an error occured attempting to update(Content still encrypted)
Please advise