Support and feedback

[UL_James]

If you want to share any comments or feedback about 3DMark with us, or you need technical support, please visit https://benchmarks.ul.com/support (You are welcome to post here as well, but you will get a faster response from our official support site.)

You can also find useful information in our 3DMark user guide[support.benchmarks.ul.com] and our Steam FAQ[support.benchmarks.ul.com].

[Adam_uk]

3D mark will not start for me i am getting an error about initialising steam

[san.salvador]

The "view reults online" button doesn't do anything, no results for me.

[UL_Jarnis]

"view result online" is bit overloaded at the moment. We're adding additional servers to handle the load and it may be unresponsive from time to time. Just try again in a few minutes.

However, if no browser is opened at all, check that your system actually has a default web browser set. Also if you are using some minor browser, it may be that the browser (or your security software) refuses to open up when asked. We've verified the software to work with Internet Explorer, Chrome, Firefox and Opera.

[san.salvador]

latest FF as default, 3dmark didn't even try to open anything.
Dou you still need online results with the full version or is this a client based solution?

[UL_Jarnis]

Supposedly Avira AV can block 3DMark from opening a browser. Are you using that by any chance?

Full version shows scores in the client. Demo is limited to showing them on the web.

[san.salvador]

Originally posted by FM_Jarnis:

Supposedly Avira AV can block 3DMark from opening a browser. Are you using that by any chance?

Full version shows scores in the client. Demo is limited to showing them on the web.

Thanks for clarifying that.
I use Win8 x64 with built in Defender.

The problem with testing this is that I have to run the whole demo again to check if the button works.
Or can I shortcut around that somehow?

[UL_Jarnis]

Sorry, no shortcut available with the demo. Once you have run it, you can test various changes in your system and keep trying the button without re-running.

Windows Defender shouldn't interfere. In such case I'd triple-check that Firefox is set as default browser (for example, make a small .html file in desktop with notepad, double click that and see if Firefox opens it - if it does, it is properly set as default browser)

Also give it some time - 3DMark.com servers are getting hammered pretty hard at the moment. It should always show the result eventually but it can take up to several minutes for the site to respond. (this problem should go away by tomorrow as the launch peak passes)

[san.salvador]

Yes, FF is my default, I know that. ;)

Just for future releases: Maybe give some sort of feedback if such a button does not work, so the user sees that the button itself is actually trying to do something and is not broken (server unavailable, retry in blabla).

[The Regulator]

all benchmark demos work for me, then on the Fire Strike one the demo freezes, crashes and causes my video driver to crash.

running Windows 7 64bit...maybe its that my video driver is beta version.

[LeVvE]

Any way to make 3DMark start center of the screen? Quite annoying when its about an inch of to the right every start even if you move it the previous startup.

[UL_Jarnis]

Originally posted by WTF x Regulator29 x:

all benchmark demos work for me, then on the Fire Strike one the demo freezes, crashes and causes my video driver to crash.

running Windows 7 64bit...maybe its that my video driver is beta version.

We actually recommend using 13.2 betas and 313.95/96 betas. If you are getting driver crashes, perhaps your system isn't fully stable? If overclocking, try without any overclocks. Also ensure no dust in GPU fans - GPU can get mighty hot during the tests.

[UL_Jarnis]

Originally posted by LeVvE:

Any way to make 3DMark start center of the screen? Quite annoying when its about an inch of to the right every start even if you move it the previous startup.

It should automatically open so that it shows completely on screen, adapting based on your desktop resolution. What resolution are your running?

I do agree that it should save the position and size of the window when closing (yes, you can resize the window!). We have that logged as a defect for the first patch so plan is to make that better.

[UL_Jarnis]

Originally posted by san.salvador:

Yes, FF is my default, I know that. ;)

Just for future releases: Maybe give some sort of feedback if such a button does not work, so the user sees that the button itself is actually trying to do something and is not broken (server unavailable, retry in blabla).

True. Our bad that the UI gives no indication that it is waiting for the server. In our tests this never happened :)

(of course in our tests we didn't get 4000+ results an hour...)

We've made changes to the backend already and added more hardware (Amazon Cloud luckily allows this) so it should be getting better already. We reacted as quickly as we could when the problems cropped up.

[san.salvador]

Originally posted by FM_Jarnis:

Originally posted by san.salvador:

Yes, FF is my default, I know that. ;)

Just for future releases: Maybe give some sort of feedback if such a button does not work, so the user sees that the button itself is actually trying to do something and is not broken (server unavailable, retry in blabla).

True. Our bad that the UI gives no indication that it is waiting for the server. In our tests this never happened :)

(of course in our tests we didn't get 4000+ results an hour...)

We've made changes to the backend already and added more hardware (Amazon Cloud luckily allows this) so it should be getting better already. We reacted as quickly as we could when the problems cropped up.

Very good, I will give it another try soon - but first some dota! :)

[LeVvE]

Originally posted by FM_Jarnis:

Originally posted by LeVvE:

Any way to make 3DMark start center of the screen? Quite annoying when its about an inch of to the right every start even if you move it the previous startup.

It should automatically open so that it shows completely on screen, adapting based on your desktop resolution. What resolution are your running?

I do agree that it should save the position and size of the window when closing (yes, you can resize the window!). We have that logged as a defect for the first patch so plan is to make that better.

The whole window is on the screen yes, I'm just quite OCD about it, I'll post a picture what I mean.

http://i.imgur.com/lXEPmLp.jpg

But if you plan on fixing so the window resizing actually saves then that would be awesome.