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Keton22 Aug 14, 2023 @ 12:01pm
Solar Bay crashes on launch
after collecting system info there's a second of black screen and it goes back to launcher with 'an error occured'.
Timespy, Speedway, Port Royale and probably all other benchmarks run fine. I've tried to undo all overclocks in the system but that does not change anything.

My spec: 7900x, 32gb ram, 4090, win 11 with latest updates.
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Originally posted by UL_Jarnis:
So far all cases who have sent a result file are running RTSS.exe/MSI Afterburner. They are not compatible with latest Vulkan 1.1 with RT extensions. Anyone seeing a crash should try closing them.

If you not running Afterburner / RTSS and still getting a crash, do send a result file so we can investigate further.
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Showing 1-12 of 12 comments
UL_Jarnis  [developer] Aug 14, 2023 @ 12:05pm 
Please send the failed run result file from Documents/3DMark/ to ul.benchmarksupport@ul.com
#1
Ti Aug 14, 2023 @ 12:13pm 
Same here with 5950x, 64GB RAM, 4090, Win11 latest

Other tests/software are running fine
#2
aaron Aug 14, 2023 @ 12:46pm 
same, asus g18 laptop with a 13980 and a 4080.
ill send the email.
#3
thirdchance Aug 14, 2023 @ 12:48pm 
Same here i7 13700, 64GB Ram, rtx 4090
Everything else works just fine.
#4
tsamolotoff Aug 14, 2023 @ 1:01pm 
Crashes in ucrtbase, every other bench works fine (7950x3d/ 6900xt/ windows 10). Maybe it conflicts with installed VS 2019 or something?
#5
A developer of this app has indicated that this post answers the original topic.
UL_Jarnis  [developer] Aug 14, 2023 @ 1:23pm 
So far all cases who have sent a result file are running RTSS.exe/MSI Afterburner. They are not compatible with latest Vulkan 1.1 with RT extensions. Anyone seeing a crash should try closing them.

If you not running Afterburner / RTSS and still getting a crash, do send a result file so we can investigate further.
#6
aaron Aug 14, 2023 @ 1:41pm 
yes that was it, its working now.
#7
tsamolotoff Aug 14, 2023 @ 2:15pm 
Yes, I can confirm that after I quit RTSS, it stopped crashing
#8
dudek28 Aug 14, 2023 @ 4:17pm 
Originally posted by UL_Jarnis:
Please send the failed run result file from Documents/3DMark/ to ul.benchmarksupport@ul.com
I have also this issue. I have sent an email with my logs.
#9
Squall Leonhart Aug 17, 2023 @ 9:29am 
> They are not compatible with latest Vulkan 1.1 with RT extensions. Anyone seeing a crash should try closing them.

Patently false, fix your software and stop blaming others.

The standalone 3dMark client runs the test just fine.
Last edited by Squall Leonhart; Aug 17, 2023 @ 9:30am
#10
BlastThyName Aug 17, 2023 @ 9:51am 
Originally posted by Squall Leonhart:
> They are not compatible with latest Vulkan 1.1 with RT extensions. Anyone seeing a crash should try closing them.

Patently false, fix your software and stop blaming others.

The standalone 3dMark client runs the test just fine.
just disable rtss
#11
UL_Jarnis  [developer] Aug 17, 2023 @ 10:41am 
Originally posted by Squall Leonhart:
> They are not compatible with latest Vulkan 1.1 with RT extensions. Anyone seeing a crash should try closing them.

Patently false, fix your software and stop blaming others.

The standalone 3dMark client runs the test just fine.

We deployed a fix for this earlier today, so that might explain this.
#12
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3DMark > General Discussions > Topic Details
Date Posted: Aug 14, 2023 @ 12:01pm
Posts: 12

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