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Silver Jul 29, 2015 @ 9:08pm
3DMark no longer works on Windows 10
3DMark refuses to start up on Windows 10 I have tried this so far..

Uninstalled / Reinstalled FutureMark SystemInfo (heard this could be a cause so I did this) both manually via download on site and through steam.

I tried deleting it and reinstalling 3DMark completely and it still refuses to start up whatsoever.

I have tried playing games such as Batman Arkham Knight, Witcher 3, and even ran the Valley Benchmark and they all seem to run fine. (I even tried older games such as Fallout 3 and it works fine) but 3DMark seems to be the only program I am having issues with Windows 10 so far.

It worked fine when I tried the Preview Builds before, but it seems to have become broken during the full release of Windows 10.
Last edited by Silver; Jul 29, 2015 @ 9:08pm
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Showing 1-15 of 47 comments
Epistolarius Jul 29, 2015 @ 10:41pm 
Similar here (with the demo version however). Short cmd window, a second of nothing and then the store page for 3Dmark opens. The log shows no error.
Last edited by Epistolarius; Jul 29, 2015 @ 10:44pm
Silver Jul 29, 2015 @ 10:45pm 
Originally posted by Epistolarius:
Similar here. Short cmd window, a second of nothing and then the store page for 3Dmark opens. The log shows no error.

I reported this to the support team over on 3DMarks website. They suggested me to try the official 3DMark install (Not the steam version) So I am downloading that now to see if it is an exclusive issue to the steam version of 3DMark or not.
AdequateX Jul 29, 2015 @ 10:56pm 
Same here, i get the "cant open X log at C:\Users\XXXX\Documents\3Dmark\Logs\xxxxx.log.

EDIT: it seems to be based on how windows 10 handles a local account vs email account. Both arma 3 and 3Dmark work after switching to a WIN10 Local based account instead of an email based login.
Last edited by AdequateX; Aug 2, 2015 @ 3:25am
Silver Jul 29, 2015 @ 11:01pm 
Originally posted by ☺Adequate☺:
Same here, i get the "cant open X log at C:\Users\XXXX\Documents\3Dmark\Logs\xxxxx.log.

I just installed 3DMark provided by the support over at 3DMark and it has the same issue (non-steam 3DMark) so I am unsure on what to do. They suggested uninstalled .NET and reinstalling, but I can't seem to do that.

You're able to disable .NET but not fully uninstall it on Windows 10 so it makes it impossible to reinstall to potentially fix issues if the current install is corrupted in some way...
Jimmy_Jam Jul 29, 2015 @ 11:24pm 
Works for me.
Junjunelephant Jul 29, 2015 @ 11:27pm 
Didn't work for me either D: HALLPPP
UL_Jarnis  [developer] Jul 30, 2015 @ 1:51am 
Originally posted by ☺Adequate☺:
Same here, i get the "cant open X log at C:\Users\XXXX\Documents\3Dmark\Logs\xxxxx.log.

That error is strange. Have you moved user folder somewhere or...? If you go to your Documents folder, is there a 3DMark folder there?

If there is, can you completely remove the 3DMark folder and try restarting 3DMark?

Also can you say how did you get your Windows 10 - is this an upgrade from windows 7 or 8.1, or a fresh install, or an upgrade from older preview version where it worked? Also have you at some point switched from "Local Account" (the type that was used in Windows 7) to a email-based account?
Last edited by UL_Jarnis; Jul 30, 2015 @ 1:54am
Djsmoovic Aug 1, 2015 @ 6:37am 
Having same issue - after instaling Windows 10 3Dmark no longer works.

After running the application nothing happens - Any advice?

I have re-installed and validated it and still nothing.............?
will Aug 1, 2015 @ 9:23am 
Same issue.

@FM_Jarnis, here's the full error text:

Failed to open 3DMark log file
Error opening: C:\Users\XXXX\Documents\3DMark\Log\3DMark.log
Exception: Access to the path
'C:\Users\XXXX\Documents\3DMark\Log\3DMark.log' is denied.
Error opening:
C:\Users\XXXX\Documents3DMark\Log\3DMark_20150801121549.log
Exception: Access to the path
'C:\Users\XXXX\Documents\3DMark\Log\3DMark_20150801121549.log' is denied.

I upgraded from Win7 to Win10. This was not a clean/wipe install but the 'normal' upgrade routine offered through the W10 app. 3DMark worked fine before the upgrade, and has been giving these errors since. I uninstalled and reinstalled 3DMark to no avail.

Part of the W10 process invites you to log into your Microsoft account, which I have. It's entirely likely I moved from a local account to something broader (when I change the background/wallpaper on my laptop it changes on my desktop too); so it's probably something right along those permission/owner lines. 3DM may just have to handle logging a little differently, if that's the issue.

When I go to my documents folder, there is indeed a 3DMark and 3DMark11 folder within (same path as above). Nothing in there has been modified (according to the date stamps) since the last time I successfully ran 3DM. Interesting that those folders weren't deleted when I uninstalled. I'd delete them and try uninstalling/resintalling again to see if that fixes the issue, but I'll just hold for a response here.

Hope that helps.
Last edited by will; Aug 1, 2015 @ 9:34am
pauldalton Aug 1, 2015 @ 10:18am 
Same problem for me. 3dMark will not run. I upgraded from Win 7 to Win 10. I get no error message, it just does not launch. Verified the cache, then system info ran again, still no launch, rebooted, still nothing.

I had to verify the game cache in several games to get them to work. The only other glitch I have found with Win 10 (so far) is that Nascar Racing 2003 Season crashes when running D3D but works (although poorly) using open gl.

I7 2600k/8gig DDR3 1600/GTX 980Ti with the new Win 10 353.62 drivers
geekwithsoul Aug 1, 2015 @ 1:21pm 
My fresh install of the Demo was completely missing from my Library after upgrading from Win8.1 to Win10, so I went and reinstalled it. Benchmarks ran, but when it came time to view the results online, that generated an error:
2015-08-01T15:57:20:582 Error object type: Futuremark.BenchmarkUtility.OnlineValidationError 2015-08-01T15:57:20:583 Sender object: Futuremark.DMark.UiCore.Code.ResultManager 2015-08-01T15:57:20:583 Error topic: OnlineValidation 2015-08-01T15:57:20:585 Error localization key: error.connection_to_futuremark_com_failed 2015-08-01T15:57:20:585 Short message: Posting result to www.3DMark.com failed 2015-08-01T15:57:20:585 LongDetailedError: Unknown error.; (problemId:38085114)
AdequateX Aug 2, 2015 @ 3:19am 
Originally posted by FM_Jarnis:
Originally posted by ☺Adequate☺:
Same here, i get the "cant open X log at C:\Users\XXXX\Documents\3Dmark\Logs\xxxxx.log.

That error is strange. Have you moved user folder somewhere or...? If you go to your Documents folder, is there a 3DMark folder there?

If there is, can you completely remove the 3DMark folder and try restarting 3DMark?

Also can you say how did you get your Windows 10 - is this an upgrade from windows 7 or 8.1, or a fresh install, or an upgrade from older preview version where it worked? Also have you at some point switched from "Local Account" (the type that was used in Windows 7) to a email-based account?


No, the file structure has remained the same, I've noticed it launches fine with admin privileges, or with a fresh reinstall of steam but it only works until a reboot after steam being reinstalled. I also seem to have the same problem with arma 3 now, the game gives errors of how it cant read save files unless I launch it with admin rights... This is my own PC so I'm have an admin account.


-Its an upgrade from Win 7 SP1 where I had 0 problems with any application. and yes it's now an email based login account.

EDIT: it seems to be based on how windows 10 handles a local account vs email account. Both arma 3 and 3Dmark work after switching to a WIN10 Local based account
Last edited by AdequateX; Aug 2, 2015 @ 3:25am
pauldalton Aug 2, 2015 @ 6:47am 
I reinstalled STEAM, Reinstalled 3dMark, switched to a local account and it still won't run. PC Mark 8 won't run either.
Thinking about doing a clean install of Win 10 but I don't think that is the solution.

Starswarm benchmark works.
joseph.machorro Aug 2, 2015 @ 5:37pm 
Program is working fine for me after installing Windows 10. I did a clean install however and had to reinstall Steam, then 3dMark.
Junjunelephant Aug 2, 2015 @ 8:44pm 
Originally posted by pauldalton:
I reinstalled STEAM, Reinstalled 3dMark, switched to a local account and it still won't run. PC Mark 8 won't run either.
Thinking about doing a clean install of Win 10 but I don't think that is the solution.

Starswarm benchmark works.

Close your MSI Afterburner if you have it
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3DMark > General Discussions > Topic Details
Date Posted: Jul 29, 2015 @ 9:08pm
Posts: 47