FMSIScan.exe crashes

[shaantracey]

I see a number of errors in Event Viewer whenever I run 3DMark. I have reinstalled Windows and the issue remains. Here is the full report:

Log Name: Application
Source: Application Error
Date: 2025-03-16 1:45:42 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: MY_PC\Shaan
Computer: My_PC
Description:
Faulting application name: FMSIScan.exe, version: 5.82.1363.0, time stamp: 0x67c6d2ca
Faulting module name: atiadlxx.dll, version: 32.0.12033.1030, time stamp: 0x6747d2a2
Exception code: 0xc0000005
Fault offset: 0x000f419b
Faulting process id: 0x3414
Faulting application start time: 0x1DB969B368ADBB7
Faulting application path: C:\Program Files (x86)\Futuremark\SystemInfo\FMSIScan.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
Report Id: dddbd35f-b7cc-46d3-b052-9bcb80442a91
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-03-16T17:45:42.5431186Z" />
<EventRecordID>3322</EventRecordID>
<Correlation />
<Execution ProcessID="12688" ThreadID="13392" />
<Channel>Application</Channel>
<Computer>My_PC</Computer>
<Security UserID="S-1-5-21-1627753204-2183378038-2374568075-1001" />
</System>
<EventData>
<Data Name="AppName">FMSIScan.exe</Data>
<Data Name="AppVersion">5.82.1363.0</Data>
<Data Name="AppTimeStamp">67c6d2ca</Data>
<Data Name="ModuleName">atiadlxx.dll</Data>
<Data Name="ModuleVersion">32.0.12033.1030</Data>
<Data Name="ModuleTimeStamp">6747d2a2</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">000f419b</Data>
<Data Name="ProcessId">0x3414</Data>
<Data Name="ProcessCreationTime">0x1db969b368adbb7</Data>
<Data Name="AppPath">C:\Program Files (x86)\Futuremark\SystemInfo\FMSIScan.exe</Data>
<Data Name="ModulePath">C:\WINDOWS\SYSTEM32\atiadlxx.dll</Data>
<Data Name="IntegratorReportId">dddbd35f-b7cc-46d3-b052-9bcb80442a91</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

-----

My system consists an of AMD 7800XT and R5 7600. When the benchmark runs, it is fine and scores well. I have not overclocked the GPU or CPU, but EXPO is enabled (I ran the Windows Memory Diagnostic and it passed). It states the error module is "atiadlxx.dll," so I assume it is a software issue. Is it an issue with AMD cards?

[UL_Jarnis]

This is AMD driver component crashing (which then crashes the application calling it, so FMSIScan)

If it does not show any actual effect in the results, you can simply ignore this. Alternatively you can try wiping and reinstalling your drivers to see if that cures this. It could also be caused by a conflict with multiple hardware-poking software accessing the driver simultaneously - ensure any background programs are up to date and try running without all nonessential ones to see if you can find the conflict.

[shaantracey]

Originally posted by UL_Jarnis:

This is AMD driver component crashing (which then crashes the application calling it, so FMSIScan)

If it does not show any actual effect in the results, you can simply ignore this. Alternatively you can try wiping and reinstalling your drivers to see if that cures this. It could also be caused by a conflict with multiple hardware-poking software accessing the driver simultaneously - ensure any background programs are up to date and try running without all nonessential ones to see if you can find the conflict.

Thank you for the information! That is very helpful to know. The issue has persisted across multiple installs of Windows, so I am wondering if it could mean the GPU is simply faulty? On occasion, it won’t show me the results of the benchmark (it says the data could not be parsed). I haven’t had a lot of issues in games besides occasional crashes. Cheers!

[UL_Jarnis]

If this is a GPU hardare issue, it would mean crashes in multiple applications. If you see crashes in games too, that could be the cause.

To look into a case where it claims result cannot be parsed, I'd need a result file from such a run to look at.

https://support.benchmarks.ul.com/support/tickets/new

[shaantracey]

Originally posted by UL_Jarnis:

If this is a GPU hardare issue, it would mean crashes in multiple applications. If you see crashes in games too, that could be the cause.

To look into a case where it claims result cannot be parsed, I'd need a result file from such a run to look at.

https://support.benchmarks.ul.com/support/tickets/new

I will submit a ticket soon. I haven’t had crashes that I would necessarily attribute to hardware defects, but who knows. Thank you for your assistance. Cheers!