Time Spy Extreme Benchmark Failed

[Alpha-Chi Chapter]

I have a brand new build with Ryzen 7700 + RTX 4070 Ti Super + 32GB DDR5 ram. It can't pass the Time Spy Extreme benchmark, and I got an error message : DXGI call IDXGISwapChain::Present failed [0X887A0005]

Can anyone help me with this error message? I didn't do any OC, all stock settings, all drivers including GPU and BIOS are up to date. Thank!

[UL_Jarnis]

This is a generic GPU driver crash.

First thing to try is to wipe drivers using Display Driver Uninstaller from www.wagnardsoft.com and then reinstall latest drivers.

Then try removing any applications that draw overlays - Afterburner/RTSS.exe or EVGA PrecisionX are the most common ones. These can cause driver crashes depending on the application version and driver version.

If driver reinstall and eliminating background apps does not fix it, GPU may be faulty. One thing you can try is to underclock the GPU by say 10%. If this allows the test to complete, but stock settings do not, that would mean either the GPU is faulty or case cooling is grossly inadequate.

You can also test the GPU in another PC, or another GPU in this PC to isolate where the issue lies.

[Alpha-Chi Chapter]

Originally posted by UL_Jarnis:

This is a generic GPU driver crash.

First thing to try is to wipe drivers using Display Driver Uninstaller from www.wagnardsoft.com and then reinstall latest drivers.

Then try removing any applications that draw overlays - Afterburner/RTSS.exe or EVGA PrecisionX are the most common ones. These can cause driver crashes depending on the application version and driver version.

If driver reinstall and eliminating background apps does not fix it, GPU may be faulty. One thing you can try is to underclock the GPU by say 10%. If this allows the test to complete, but stock settings do not, that would mean either the GPU is faulty or case cooling is grossly inadequate.

You can also test the GPU in another PC, or another GPU in this PC to isolate where the issue lies.

Thanks for the reply. After uninstall and reinstall driver, it ran Time Spy Extreme benchmark no problem! However, when I try to do Time Spy Extreme stress test, it crash within the 1st loop and show me the same error message 'DXGI call IDXGISwapChain::Present failed [0X887A0005]'. Is there any difference between benchmark vs stress test? Does stress test push my PC harder than the benchmark? In this case, do you think it's a faulty GPU? Temperature is not bad, during benchmark, CPU was around 50C, and GPU was around 67C. Thank you!

[UL_Jarnis]

No, it is the same test. Stress test just loops it 20 times without pauses.

Still sounds like potential hardware issue. You can try underclocking the card or testing the card in another PC.