"Test run was cancelled by user" error message

[SkittyOnWailord]

Hello. I haven't run 3D mark for a while. Now when I run Fire Strike (regular, Ultra or Extreme), it'll get to the scene with the guy in a robe walking, then it'll freeze and give the error message "Test run was cancelled by user".

I'm pretty sure I'm not doing anything to cancel it. Keyboard and mouse aren't being touched. Time Spy and Time Spy Extreme run just fine.

Any advice? Uninstalled GPU driver with DDU and reinstalled. Haven't tried much else yet. Specs are

Windows 10
i7 5820K
2080 Ti
32GB RAM

[UL_Jarnis]

Either a background program is interfering and stealing focus, or GPU driver is crashing. Fire Strike is an older test and unfortunately it often fails to output an actual error code when the test crashes due to underlying driver crash, and UI thinks any such exit is a cancel.

Check Windows Event Viewer, If there is a GPU driver DLL crash there, it would 100% confirm a driver crash. If not, most likely some other program is stealing focus away from 3DMark. Anything drawing popups, overlays or doing screen/video capture would be main culprits.

You can also try running custom run in windowed mode. If this consistently completes without failure, that would confirm this is almost certainly background program interference causing loss of exclusive full screen mode.

[SkittyOnWailord]

Originally posted by UL_Jarnis:

Either a background program is interfering and stealing focus, or GPU driver is crashing. Fire Strike is an older test and unfortunately it often fails to output an actual error code when the test crashes due to underlying driver crash, and UI thinks any such exit is a cancel.

Check Windows Event Viewer, If there is a GPU driver DLL crash there, it would 100% confirm a driver crash. If not, most likely some other program is stealing focus away from 3DMark. Anything drawing popups, overlays or doing screen/video capture would be main culprits.

You can also try running custom run in windowed mode. If this consistently completes without failure, that would confirm this is almost certainly background program interference causing loss of exclusive full screen mode.

Thanks for the reply.

I checked Event Viewer. Nothing showed up while I was running 3D Mark.

I tried it windowed and it worked. If it's a background program causing it, any idea how I can find out which one? I've closed everything else I have running. And ended anything in Task Manager that isn't essential to run Windows.

The error doesn't happen at the exact same time each time. The timing can vary in the scene, but it's always some time during the scene with the guy in the robe. If that helps any.

And Time Spy works just fine. Is Fire Strike just older and/or made differently?

[Mishima]

Have you solved it? I have the same symptoms. Did you overclock or undervalutl? Are the other normal games other than benchmarks working well? What do you think.

[SkittyOnWailord]

Originally posted by Mishima:

Have you solved it? I have the same symptoms. Did you overclock or undervalutl? Are the other normal games other than benchmarks working well? What do you think.

I haven't solved it. I have overclocked both my CPU and GPU, but they've had the same overclock for around a year. Even passing all of 3D Mark's stress tests and any others I tried back then. No problems with any other games.