System Info not detected

[HawkTuah]

Okay so I just bought the 3d Mark bundle with the Pc Mark 10 in it and the Vr Mark....Since I have made this purchase, the software does not detect my system info. My current system is as follows:

Motherboard: ASUS Maximus XI Hero Z390
CPU: i7-9700K
RAM: 32 GB Corsair 3200MGHz
Storage: 2 TB Samsun 860
Graphics: MSI RTX 2080 Gaming X Trio
OS: Windows 10 Pro

Please help me out on this and let me know if there is something going on

[UL_Jarnis]

So what exactly happens. Is it missing some information or all? Do you perhaps have other hardware monitoring utility running that might conflict?

Is Futuremark SystemInfo 5.16 properly installed (in windows program list and in options of 3dmark showing version 5.16 and not 0.0?)

There is nothing about your hardware that should be a problem. I have myself XI Formula and 2080 ti at home that even has a samsung 860 SSD as one of the drives; no issues.

[HawkTuah]

so when I open 3D mark on initial screen shows your system and under it shows system info not found that is under all three the system info gpu info and cpu info. when you try to start the program it spends about 3-5 mins looking for the info then proceeds with the test and afterwards shows that my system information could not be validated. I checked the version that I had on here and it was indeed the 5.16 version so I am not sure I am going to try and delete all the files and re-install them.

[HawkTuah]

after removing all steam software and downloads, then re-installing all the software and re-downloading the purchased software and now it has began recognizing my system information

[BeeBop Huckleberry]

This started happening to me today right after I updated to the most recent Nvidia drivers and the most recent ASUS GPU Tweak. It says system information not detected. I can't run a benchmark either because it stays at the 'Please Wait - Collecting System Info' window.

EDIT: I found out the 'Furturemark Systeminfo Service' was disabled. I set it to manual and tried to start 3Dmark again. Viola! It worked just fine.

I haven't a clue as to why this happened, but something disabled the 'Futuremark Systeminfo Service'. <----If this is what happened to you then simply open system services and scroll down to 'Futuremark Systeminfo' and right click, select properties then set it to Manual or Automatic. Tip: I prefer Manual because it wont run the service unless you start 3Dmark. Doesn't help a bunch but every service that isn't running is more resource for your CPU.