BENCHMARKS WONT INSTALL

[Xipz]

Sorry for the caps, but, typically, more people will see the post and thus click it, if it's all written in caps...

Anyway, I'm having an issue with 3Dmark. I bought the full Advanced Edition from Kinguin.net a few mins ago and installed it. It registers as the advanced edition and shows advanced edition in the DLC's section. The problem is, it's the ONLY DLC showing in the DLC section. When 3Dmark is installed, if I try and download the individual benchmarks, they just open the application and still show as "NOT OWNED" and greyed out. If I press "get" on them (when in their sub-view) the app just says something about it not being able to read from "null", indicating it's not finding anything at the directory it's pointed at. I am redownloading it now, however when I try and download the individual DLC's, they try and launch the yet-to-be downloaded application, indicating they're still following the same behaviour as before.

Has anyone else run into such a problem? if so, how did you fix it? I only bought this for the Firestrike benchmarks...

[UL_Jarnis]

Try adding them from Steam store (click "play" on each DLC store page) and it should fix this.

[Xipz]

Originally posted by FM_Jarnis:

Try adding them from Steam store (click "play" on each DLC store page) and it should fix this.

I feel as if my post has been poorly viewed and answered. I explicity stated that when I attempt to download the individual DLC's, from their respective store pages, i was met by them trying to launch the main application (when the "download" button was pressed during the main programs download and when the main program was fully downloaded). They are unable to be downloaded, bought or played. Additionally, they do not appear in the DLC's section of my main application. The only thing that displays there is "Advanced edition". The temporary solution to this problem I've been having is that I've gone to the beta area of the application and downgraded the app to the previous version. This unlocked all the tests (as they should already be downloaded, I'm downloading ~6.5GB everytime I download the main application, which is the size of all the DLC's and the main application). However, I dont want to have to run on an outdated version for this to have to work, I paid for the application like everyone else, I should at least be able to use it like them.

[UL_Jarnis]

What should be visible on 3DMark library page is all the tests as DLCs in the "DLC" section, but by default grayed out (not installed). If they are not there, "buying" them (for free) should add them. If this does not work, you should definitely contact Steam Support and ask them why this is so for your account. Unfortunately Futuremark cannot do anything in this situation since we do not have access to Steam user accounts and licenses they have - only Steam Support does.

[Xipz]

Originally posted by FM_Jarnis:

What should be visible on 3DMark library page is all the tests as DLCs in the "DLC" section, but by default grayed out (not installed). If they are not there, "buying" them (for free) should add them. If this does not work, you should definitely contact Steam Support and ask them why this is so for your account. Unfortunately Futuremark cannot do anything in this situation since we do not have access to Steam user accounts and licenses they have - only Steam Support does.

Ok, thanks for the tip. Both of those things do not work, correct. I shall ask steam. From the looks of the forum, steam really ♥♥♥♥♥ with your application...

[UL_Jarnis]

Looks like this is caused by Steam Beta client. Opt out of the Steam client beta and the DLC download should then work.

[Xipz]

Originally posted by FM_Jarnis:

Looks like this is caused by Steam Beta client. Opt out of the Steam client beta and the DLC download should then work.

Ok, thanks for the information. I'm attempting to try this fix right now.

[Xipz]

Thank you for the fix. To anyone who see's this post and acquires this fix. When going to the store page for each individual DLC benchmark, they'll still show the "Download" button, and upon pressing it nothing will happen, however they'll all be added to your DLC's section of your 3DMark application after a single click.