Broken at Collecting System Info

[Cageymaru]

My 3D Mark tries to collect my system info and then says "Error" and gives me the end results of nothing. If I let it sit on the splash screen without choosing a test to run, it will display my system info. It still will try to collect system info when I try to run a test and kick out the above error.

Things I have tried:

Verified installation via Steam. Check out fine.
Uninstalled and reinstalled Futuremark Systeminfo v448 installer. Installed it to C:
Verified installation again. Still checks out fine.

Thank you.

[UL_Jarnis]

Please email to [e-mail] with your system specs and the most recent result file from Documents/3DMark/ folder and we'll investigate whats going on.

[Madcat]

I also seem to have this after doing an update. thought it was just time spy but happens on all benches. Just sits there spinning on collecting system info.

5930K, asus X99 sabertooth, GTX 1080 are my specs so would expect to be able to run it fine.

[dunerunner]

Yup, I have this system info problem, and it does effect all of my benchmarking tools.

This has inconvenienced me greatly. Timespy should be full unlocked free if it is to break other tools.

[DeeX]

This same exact thing is happening to me too. Please help me!

[soulbash]

Same issue here

[Mopar]

Same issue just now with me.

[Hurde]

I'm having the very same issue. Collecting system information takes 5-10 minutes and then it fails saying "SysInfo data is incomplete. (Some of the data could not be parsed)"

EDIT: Disabling SysInfo leads into "Oops! An error occured, - Workload produced no results."

[Mopar]

I was able to force the software back a version and it runs fine. This is listed under Beta

[UL_Jarnis]

This is really odd. The main change with this new version is that it allows the initial SystemInfo scan that happens at the start of the benchmark to fully complete before proceeding (instead of just assuming it will be done by the time loading is complete).

It is known that on X99 chipset motherboards the scan can currently take over a minute.

But it definitely should not hang for 10+ minutes (and never complete).

Do you by any chance have any other hardware monitoring utilties running? Those could cause a conflict with multiple tools accessing low level data from processor & motherboard at the same time.

Also anyone facing this issue, please list your motherboard model and, if possible BIOS version (and verify that the BIOS version is the latest). Will investigate this.

[Legionnaire0311]

I want to confirm I'm having this same exact issue.

Trying to run firestrike ultra benchmark, or any benchmark. It sits in "collecting system info" for a long time and then kicks me to an result screen telling me there was an error, incomplete, etc. I've tried diasbling the check for systeminfo, no dice.

[TPM 박진수]

Same issue here.
I have a MSI GT72VR-6RE laptop with i7 6700hq, 16 go and a GTX 1070.

Everything seems broken nowadays with Nvidia drivers and Win10...

So tiring...

[Legionnaire0311]

Originally posted by UncleGamer:

I was able to force the software back a version and it runs fine. This is listed under Beta

I want to confirm as well that this worked for me. Make sure that 3DMark has closed (restart steam to be sure). Then, right click on 3DMark and go to properties. Then go to the Beta tab. In the first drop down menu, select the option that says "previous version". Now hit ok/apply. It should now download the previous version, and I was able to run the benchmarks.

The issue must be with the newest version of 3DMark.

[el Omicron]

same crap didnt collect system info and crash after start test

[KillStealKing82]

I can confirm this is an issue on my pc too, it was working a month or so ago which was the last time i tried.

To confirm, after the benchmark has run it will say it cannot validate the result due to not recongnising the cpu, gfx card ect. I even tried reinstalling 3d mark and that made no difference.

All i have changed hardware wise is installing a new usb card and SSD for games, Kept on top of driver and windows updates.

PC spec as listed in dxdiag :-

------------------
System Information
------------------
Time of this report: 12/12/2016, 01:28:08
Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.161110-2025)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: 2203
Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 32768MB RAM
Available OS Memory: 32708MB RAM
Page File: 2646MB used, 40044MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1070
Manufacturer: NVIDIA
Chip type: GeForce GTX 1070
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1B81&SUBSYS_33021462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24499 MB
Dedicated Memory: 8145 MB
Shared Memory: 16353 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Panasonic-TV
Monitor Id: MEIA096
Native Mode: 1920 x 1080(p) (50.000Hz)
Output Type: HDMI

-------------
Sound Devices
-------------
Description: Speakers (Sound Blaster ZxR)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_0011&SUBSYS_11020033&REV_1009
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: cthda.sys
Driver Version: 6.00.0102.0037 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes

I have emailed my full dxdiag to the the futuremark email quoted above.

Interestingly i noticed these entries in the dxdiag

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 120655805345, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0



Problem signature:

P1: SystemInfoHelper.exe

P2: 0.0.0.0

P3: 584c1352

P4: SystemInfoHelper.exe

P5: 0.0.0.0

P6: 584c1352

P7: c0000005

P8: 0000000000002dcb

P9:

P10:




+++ WER1 +++:
Fault bucket 120655805345, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0



Problem signature:

P1: SystemInfoHelper.exe

P2: 0.0.0.0

P3: 584c1352

P4: SystemInfoHelper.exe

P5: 0.0.0.0

P6: 584c1352

P7: c0000005

P8: 0000000000002dcb

P9:

P10:




+++ WER2 +++:
Fault bucket 129165067052, type 5

Event Name: RADAR_PRE_LEAK_64

Response: Not available

Cab Id: 0



Problem signature:

P1: 3DMarkTimeSpy.exe

P2: 1.0.30.0

P3: 10.0.14393.2.0.0

P4:

P5:

P6:

P7:

P8:

P9:

P10:

[branden]

Same issue here, I even tried the public test beta version but systeminfohelper.exe crashes every time.