Port Royale Not Loading

[Reaptor]

Just upgraded my rig with a 2080. I have 28gb of ram and an i7 6700k. My rig can run this, but it just loads a score of 0 without loading the benchmark.
How do I fix this?

[UL_Jarnis]

If no loading screen appears, first question is did you actually install the test?

Sometimes Steam client puts off the updating to next night or something while still pretending it downloaded the test and this reveals run button on the UI without any files on the disk.

So check Download tab, is 3DMark updated?

If that is not the cause, I'd need to see the result file from the failed run. Email to [e-mail]. Result files can be found in Documents/3DMark/

[Reaptor]

Originally posted by UL_Jarnis:

Sometimes Steam client puts off the updating to next night or something while still pretending it downloaded the test and this reveals run button on the UI without any files on the disk.

So check Download tab, is 3DMark updated?

I think this might be the issue...
It says it updated, but I dont see any files for Port Royale. It also isnt creating any logs from the failed run. It just says "gathering system info" and then says "loading score" but its a 0 with no info.
I dont know how else to download the files I need though?
Edit: I can provide proof of purchase
Edit 2: Also tried verifying the program files on Steam, didnt seem to do anything though.

[UL_Jarnis]

Try going to Steam client library page for 3DMark and check DLCs - is Port Royal enabled? Untick it, then re-tick and verify that Steam completes update.

[Reaptor]

Originally posted by UL_Jarnis:

Try going to Steam client library page for 3DMark and check DLCs - is Port Royal enabled? Untick it, then re-tick and verify that Steam completes update.

I actually figured out what it was.
I didnt have the latest windows update which contained the update for dx12 to support ray tracing. I actually had a hell of a time last night cause I wound up with some corrupted drivers due to the windows update. Had to reinstall windows. Port Royale actually works now and everything is looking good.

[UL_Jarnis]

Usually in such case the UI should already tell you that your windows is out of date and not allow running it. But glad you got it sorted. Seems like there are lot of windows installations around that are stuck at older versions which do not have DXR support (or VRS support for the VRS test)