3D Mark Firestrike Demo Not working

[DonutDude7]

Hi all,

I'm having an issue running this program. I'll run it and it'll start up just fine. But after I click to go run the test, it goes full-screen for a bit then closes and leaves me at the other window that just says it's "Running Benchmark Firestrike."

I can't click on anything or see any results. The Only thing I can do is close it. Any help would be greatly appreciated!

[UL_Jarnis]

Most likely a background program interfering with exclusive full screen mode.

[DonutDude7]

Originally posted by FM_Jarnis:

Most likely a background program interfering with exclusive full screen mode.

I've tried closing all other programs and background programs, but it still has the same issue :/

[UL_Jarnis]

Originally posted by DonutDude7:

Originally posted by FM_Jarnis:

Most likely a background program interfering with exclusive full screen mode.

I've tried closing all other programs and background programs, but it still has the same issue :/

What kind of hardware? What you have running in the background? Also what kind of monitor you have? Also does Time Spy test work?

[DonutDude7]

Originally posted by FM_Jarnis:

Originally posted by DonutDude7:

I've tried closing all other programs and background programs, but it still has the same issue :/

What kind of hardware? What you have running in the background? Also what kind of monitor you have? Also does Time Spy test work?

Windows 7, Nothing, HDTV, no, it doesn't. It says I need a DirectX12 Compatible Operating System to run it.

[UL_Jarnis]

Time Spy indeed doesn't work on Windows 7. "HDTV" is bit unclear - what resolution, what type of cable you using and is 60hz properly supported? I mean there are some 4K TVs that can't do 60hz over HDMI and 3DMark requires a 60hz mode to run.

(you can see the refresh rate being used by looking at display adapter properties and under Monitor, see the screen refresh rate)

[DonutDude7]

Originally posted by FM_Jarnis:

Time Spy indeed doesn't work on Windows 7. "HDTV" is bit unclear - what resolution, what type of cable you using and is 60hz properly supported? I mean there are some 4K TVs that can't do 60hz over HDMI and 3DMark requires a 60hz mode to run.

(you can see the refresh rate being used by looking at display adapter properties and under Monitor, see the screen refresh rate)

1920x1080, HDMI Cable and yes, 60hz is supported and it's running at that now.

[Gordon Freeman]

Originally posted by DonutDude7:

Originally posted by FM_Jarnis:

Time Spy indeed doesn't work on Windows 7. "HDTV" is bit unclear - what resolution, what type of cable you using and is 60hz properly supported? I mean there are some 4K TVs that can't do 60hz over HDMI and 3DMark requires a 60hz mode to run.

(you can see the refresh rate being used by looking at display adapter properties and under Monitor, see the screen refresh rate)

1920x1080, HDMI Cable and yes, 60hz is supported and it's running at that now.

Can you post your system info ?

[DonutDude7]

Originally posted by Gordon Freeman:

Originally posted by DonutDude7:

1920x1080, HDMI Cable and yes, 60hz is supported and it's running at that now.

Can you post your system info ?

Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
CPU Family: 0x6
CPU Model: 0x2d
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 3602 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 980
DirectX Driver Name: sgfxu32.dll
Driver Version: 9.18.13.4788
DirectX Driver Version: 9.18.5.2
Driver Date: 3 13 2015
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 980
VendorID: 0x10de
DeviceID: 0x13c0
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: WD24FT1360-4 (NVIDIA High Defin

Memory:
RAM: 16361 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 2136559 Mb
Largest Free Hard Disk Block: 1364178 Mb
OS Install Date: Dec 31 1969
Game Controller: Razer DeathStalker Ultimate detected
VR Headset: None detected

[Gordon Freeman]

Originally posted by DonutDude7:

Originally posted by Gordon Freeman:

Can you post your system info ?

Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
CPU Family: 0x6
CPU Model: 0x2d
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 3602 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 980
DirectX Driver Name: sgfxu32.dll
Driver Version: 9.18.13.4788
DirectX Driver Version: 9.18.5.2
Driver Date: 3 13 2015
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 980
VendorID: 0x10de
DeviceID: 0x13c0
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: WD24FT1360-4 (NVIDIA High Defin

Memory:
RAM: 16361 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 2136559 Mb
Largest Free Hard Disk Block: 1364178 Mb
OS Install Date: Dec 31 1969
Game Controller: Razer DeathStalker Ultimate detected
VR Headset: None detected

Update your nvidea driver .

[DonutDude7]

Originally posted by Gordon Freeman:

Originally posted by DonutDude7:

Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
CPU Family: 0x6
CPU Model: 0x2d
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 3602 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 980
DirectX Driver Name: sgfxu32.dll
Driver Version: 9.18.13.4788
DirectX Driver Version: 9.18.5.2
Driver Date: 3 13 2015
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 980
VendorID: 0x10de
DeviceID: 0x13c0
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: WD24FT1360-4 (NVIDIA High Defin

Memory:
RAM: 16361 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 2136559 Mb
Largest Free Hard Disk Block: 1364178 Mb
OS Install Date: Dec 31 1969
Game Controller: Razer DeathStalker Ultimate detected
VR Headset: None detected

Update your nvidea driver .

Doesn't let me.

[Gordon Freeman]

Originally posted by DonutDude7:

Originally posted by Gordon Freeman:

Update your nvidea driver .

Doesn't let me.

Are you useing nvidea gforce ?

[DonutDude7]

Originally posted by Gordon Freeman:

Originally posted by DonutDude7:

Doesn't let me.

Are you useing nvidea gforce ?

Yes, indeed.

[Gordon Freeman]

Originally posted by DonutDude7:

Originally posted by Gordon Freeman:

Are you useing nvidea gforce ?

Yes, indeed.

Check for a new driver and it does not show you one ?

[DonutDude7]

Originally posted by Gordon Freeman:

Originally posted by DonutDude7:

Yes, indeed.

Check for a new driver and it does not show you one ?

Under the GeForce Experience window, there's a new driver to download. But when I attempt to, it tells me that can't connect.

Also, when I install one manually, upon restarting I only get a black screen.

[Gordon Freeman]

Originally posted by DonutDude7:

Originally posted by Gordon Freeman:

Check for a new driver and it does not show you one ?

Under the GeForce Experience window, there's a new driver to download. But when I attempt to, it tells me that can't connect.

Also, when I install one manually, upon restarting I only get a black screen.

Try to go directly to the nvidea web site .