Monitoring Graphs not showing up after benchmark run

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Kossatz

Oct 22, 2019 @ 7:55am

Monitoring Graphs not showing up after benchmark run

Hi all,

As per title: it was working fine a couple of days ago and now it´s simply not showing up anymore. I´ve tried uninstalling SystemInfo and install older versions without success (5.22, 5.21, 5.19, 5.17, and 5.5).

p.s. Reinstalling 3Dmark didn´t work either.

System info:

3DMark Advanced Edition
Windows 10 Pro version 1809
GPU-Z 2.26 installed

MSI GT76 9SG
i9 9900K
RTX 2080
32GB Kingston HyperX Impact 2666

Regards,

Kossatz

Last edited by Kossatz; Oct 22, 2019 @ 8:46am

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Showing 1-15 of 21 comments

UL_Jarnis [developer] Oct 22, 2019 @ 2:06pm

...and SystemInfo hardware monitoring is enabled in options?

Only known way of graphs going missing is if SystemInfo monitoring component crashes during the run due to conflict with some other hardware monitoring utility.

Kossatz

Oct 22, 2019 @ 2:44pm

Originally posted by UL_Jarnis:
...and SystemInfo hardware monitoring is enabled in options?

Only known way of graphs going missing is if SystemInfo monitoring component crashes during the run due to conflict with some other hardware monitoring utility.

Yes, Sir. Both Hardware Monitoring and Scan are enabled. It was working fine before and I didn´t update any software on my Laptop.

Bummer as this was one of the main reasons I decided to buy the Advanced Edition.

Kossatz

Oct 22, 2019 @ 5:34pm

When trying to publish the results online, I see the below message:

"Hardware monitoring was disabled. Results without hardware monitoring data are not eligible for the 3DMark Hall of Fame."

Kossatz

Oct 22, 2019 @ 5:48pm

Saw this at the txt generated at the SytemInfo folder:

2019.10.22 21:44:46:262 FMSI Broker: Error: Write data failed with: 232

Could it be related?

UL_Jarnis [developer] Oct 23, 2019 @ 1:53am

No, that is normal at the end of the log.

What changed in the system vs. few days ago when it worked? Have you installed any other hardware monitoring utilities that may be conflicting?

Kossatz

Oct 23, 2019 @ 4:36am

Originally posted by UL_Jarnis:
No, that is normal at the end of the log.

What changed in the system vs. few days ago when it worked? Have you installed any other hardware monitoring utilities that may be conflicting?

No changes or updates were made. CPUID and GPU-Z were already installed. MSI Dragon Center is standard. I even tried uninstalling all three of them to no avail.

I noticed that systemInfo had a recent update in October.

UL_Jarnis [developer] Oct 23, 2019 @ 4:50am

Yes, but you did mention trying older versions. If 5.19 does the same thing, it seems likely some other application is interfering.

Kossatz

Oct 23, 2019 @ 4:55am

Originally posted by UL_Jarnis:
Yes, but you did mention trying older versions. If 5.19 does the same thing, it seems likely some other application is interfering.

Oh yes, but that was after the issue occurred in an attempt to fix it.

UL_Jarnis [developer] Oct 23, 2019 @ 7:56am

Yes, so if this would've been specific issue with the latest SystemInfo and your system, it would've gone away once you reverted to an older version. If it did not, it is highly likely the reason is something else. I ran a bunch of tests in our lab today and all our systems I tried show graphs just fine after the run.

Kossatz

Oct 23, 2019 @ 9:56am

Originally posted by UL_Jarnis:
Yes, so if this would've been specific issue with the latest SystemInfo and your system, it would've gone away once you reverted to an older version. If it did not, it is highly likely the reason is something else. I ran a bunch of tests in our lab today and all our systems I tried show graphs just fine after the run.

Thanks for digging into this. I uninstalled SystemInfo again this time using Revo Uninstaller and still no joy (tried v5.19). The only thing I could think of is that some silent Windows update happened in between.

#10

Kossatz

Oct 23, 2019 @ 10:27am

OK, I ran Port Royal and got a 0 Score (0.00 FPS), but it was valid for some reason.

Error message: Result file contained no scores.
If this problem persists and you cannot resolve it, contact Futuremark Support with this error information.
Error code : 16
(problem id: 96282197)

Last edited by Kossatz; Oct 23, 2019 @ 10:27am

#11

UL_Jarnis [developer] Oct 23, 2019 @ 10:33am

Score of 0 is a failed run.

Either you have background programs interfering, or the system is unstable.

Or in case of Port Royal, your video drivers are messed up - some cases it refuses to run until you do a DDU driver wipe and reinstall latest NVIDIA drivers.

Last edited by UL_Jarnis; Oct 23, 2019 @ 10:33am

#12

Kossatz

Oct 23, 2019 @ 10:38am

Originally posted by UL_Jarnis:
Score of 0 is a failed run.

Either you have background programs interfering, or the system is unstable.

Or in case of Port Royal, your video drivers are messed up - some cases it refuses to run until you do a DDU driver wipe and reinstall latest NVIDIA drivers.

Thanks for the info. I´ll try DDU Driver Uninstaller and I´ll keep you posted.

#13