I cant download time spy directX 12

[DOG]

I installed everything but only i cant install Time Spy DirecX 12.
Have anybodt a idea what to do?
I deactivate my norton security because i tought maybe its the norton security but it didnt help

[UL_Jarnis]

It is a Steam DLC same as any other test, Can't see any reason why it wouldn't install if all others do. Ran out of disk space?

Try rebooting Steam client?

[DOG]

Originally posted by FM_Jarnis:

It is a Steam DLC same as any other test, Can't see any reason why it wouldn't install if all others do. Ran out of disk space?

Try rebooting Steam client?

No,i have on the C disc 168 space of 240
Totaly i have 2750GB space on my computer:1 ssd of 240GB on C 1 ssd of 500gb on D for my games and 1 HDD on E of 2TB for fotos documents etc.
I shall reboot the steam client
Thank you

[Spectral]

Which version of windows are you running and what graphics card do you have? I'm not sure if it'd be stopping you from installing or not but TS only works with DX12 compatible cards and Windows 10.

[DOG]

Originally posted by spectral2k:

Which version of windows are you running and what graphics card do you have? I'm not sure if it'd be stopping you from installing or not but TS only works with DX12 compatible cards and Windows 10.

Windows 10 and Gigabyte 980 Ti but today comes my Asus 1080 Ti oc edition.
This is a new pc,just build this month.I had also the same problem with my old pc.

[UL_Jarnis]

If Steam client refuses to download DLC, contact Steam support. I cannot assist with steam client issues.

[DOG]

Originally posted by FM_Jarnis:

If Steam client refuses to download DLC, contact Steam support. I cannot assist with steam client issues.

I did,they ask me to send them msinfo
Afther i send them the msinfo they send me this message:

"It sounds like the problem you’re describing is an error with 3DMark. We can’t provide support for issues with this game, but their team should be able to help.

You can reach 3DMark support by using the information from the Official Support section here.

Thanks for using Steam,
Michel C"

So i am gonna contackt your offical support section.
I just build a new pc.This problem was on my old pc and now also on my new pc with Asus 1080 TI oc edition

[UL_Jarnis]

Sigh.

The DLC is installed by Steam client.

What happens if you go to Steam store page for Time Spy (either free version or paid version depending on if you have the time spy upgrade) and click download from there. Does that work?

[DOG]

Originally posted by FM_Jarnis:

Sigh.

The DLC is installed by Steam client.

What happens if you go to Steam store page for Time Spy (either free version or paid version depending on if you have the time spy upgrade) and click download from there. Does that work?

The 3D mark is allready installed only time spy directX 12 not and when i push install then its shows installing but nothinf happens.I ofthen and let it 1 hour or more like that but afther 1 hour still nothing.It shows only installing 0%

[DOG]

Originally posted by FM_Jarnis:

Sigh.

The DLC is installed by Steam client.

What happens if you go to Steam store page for Time Spy (either free version or paid version depending on if you have the time spy upgrade) and click download from there. Does that work?

Oh yeah now i andertand what you mean.I did that now:i went to steam store and search the time spy.When i try to install i get a message that a error happend and i must contackt support
(Sory,my English is not so good when i am writing)

[DOG]

Originally posted by FM_Jarnis:

Sigh.

The DLC is installed by Steam client.

What happens if you go to Steam store page for Time Spy (either free version or paid version depending on if you have the time spy upgrade) and click download from there. Does that work?

I try 1 more time and this time it opend the 3DMark time spy 12 page.i push the install button but nothing happening.Its only shows a mesage."Disable Gsync before you do bencmark"
I have a Gsync monitor and when Gsync is open its not good for bencmarking.
now almost 15 minutes later and still nothing happens.Its on 0%.i copple times try more then 1 hour and still was 0%.
Maybe if i can send to you msinfo and other information that you need.
I allready write to you,this pc is new i sold the old one.
The time spy directX 12 did in the old pc the same as now on the new one.
I have 2 ssd disc in my pc.1 is the main disc the C and the D disc is for my games.Steam,origin and uplay are installed on it.Its not in raid mode.Seperate in AHCI mode.
Coud that be the problem?

[UL_Jarnis]

Separate drives should not matter.

But if you go to Steam store and on store page it gives you error, you should screenshot that error and contact Steam support with it. At that point 3DMark is not even running and it still apparently can't install it?

[DOG]

Originally posted by FM_Jarnis:

Separate drives should not matter.

But if you go to Steam store and on store page it gives you error, you should screenshot that error and contact Steam support with it. At that point 3DMark is not even running and it still apparently can't install it?

i am sorry i coud not explain good
On the steam store its opens the 3D mark and shows installing but nothing happening.
the 3d mark opens true steam store.
In the 3D mark folder,on ssd drive D is a program that called "SystemInfoSetupAssistant"
When i try to start this program it not start and shows "SystemInfoSetupAssistant Tool dont work"
Is that not strange?

[DOG]

Originally posted by FM_Jarnis:

Separate drives should not matter.

But if you go to Steam store and on store page it gives you error, you should screenshot that error and contact Steam support with it. At that point 3DMark is not even running and it still apparently can't install it?

i am sorry,
that error i get whas when i try to open the time spy true steam store while the 3d mark whas open and try to install the time spy.
i didnt now that the 3D mark open was.
then i close the 3d mark and try again true steam store.
i am sorry but this is confusung me a littlebit.
Is it not better that i contact From the website of 3d mark and send them all the needed information like windows logs,errors.
if is not fixible then nothing.can happen.Its not so important to me.I buy this on steam when it was on sale for 4,99 euro's.
no problem if the time spy dont work

[DOG]

Originally posted by FM_Jarnis:

Separate drives should not matter.

But if you go to Steam store and on store page it gives you error, you should screenshot that error and contact Steam support with it. At that point 3DMark is not even running and it still apparently can't install it?

I anderstand you do your best and i thank you for it.
you want your custumors to be helphed and i appreciate that.
You direct answer me.
I cant say that about every company.
I thank you very much

[UL_Jarnis]

So did you manage to install it from the store page when 3DMark was closed?