F-15E Module Refunds and Development Status

[Pimo]

Hi everyone,

I wanted to share some important information regarding the current situation between Eagle Dynamics and RAZBAM. As many of you might be aware, it appears that the relationship between these two companies has been severed. Due to this, users who have purchased DCS modules directly from the official website are reportedly receiving refunds for the F-15E module, as it is unlikely to ever be fully released.

I have also attempted to request a refund for the F-15E module through Steam. However, my request was denied because Steam calculates total gameplay hours (600 hours) rather than the actual usage time of the specific module (approximately 2 hours).

I find it extremely unfair that refunds are not being granted for a product sold with the promise of eventual completion. It would be only right for Eagle Dynamics to issue an official statement regarding the current situation and take the lead in facilitating these refunds. If a direct refund is not feasible, they should consider providing some form of compensation to those who purchased the module in good faith.

A fair solution could be offering the option to select another module for free or providing a substantial discount on a future purchase.

I hope that Eagle Dynamics will address this issue promptly and ensure fair treatment for all customers who supported the development of the F-15E module.

UPDATE:
MY DIRECT TICKET TO E.D.: https://ibb.co/wsQw0gJ

[freakshowfreak]

If they want they can do something about it...

Look a what happend to pharao total war...

and also helldivers 2 devs offerd a refund when there was a chance people would be region locked out because of psn.

But that is up to ed to communicate with steam..

For now they dont put a lot of effort in...

[devnull]

Up!

[Pimo]

Originally posted by freakshowfreak:

If they want they can do something about it...

Look a what happend to pharao total war...

and also helldivers 2 devs offerd a refund when there was a chance people would be region locked out because of psn.

But that is up to ed to communicate with steam..

For now they dont put a lot of effort in...

I totally agree, if they really want to do something, they can. It’s absolutely shameful to sell a module for €65, stop paying RAZBAM, and not release any official statement about it. This post is exactly for that reason – to make sure this issue doesn’t go unnoticed.

[Pimo]

UPDATE ABOUT MY TICKET:
"Konstantin Kharin 06/18/2024 08:48:46
We do not return products that were purchased from other stores.
But the module will continue to be supported in future versions of DCS World

Best regards and many happy landings !
Konstantin "MotorEAST" Kharin
Eagle Dynamics IT Team"

Honestly, I think they are blatantly lying. If it were true, why are they issuing refunds on their official store?


MY RESPONSE:
Honestly, I believe Eagle Dynamics' behavior is not right and their statements are false. You're issuing refunds through your official store—why? I don't think you'd do that without a reason. I believe you're well aware that your relationship with RAZBAM has ended but you want to sweep it under the rug. With all due respect, I'm using this ticket to emphasize my disappointment and frustration at seeing a platform where I've spent nearly €300 on modules (none of which are truly finished) have the audacity to deny a completely justified refund for a product that is light-years away from what was promised. This will certainly make me much more cautious with my purchases, especially for early access ones, and I will encourage others to do the same. Because as much as I love this flight simulation platform, I am first and foremost a paying customer, and no one would accept paying full price for a service they'll never receive.

[bignewy]

We have no control over steam refunds policy. Please contact steam support directly.

Please note that the F-15E is still working and the radar issue has been reported to RAZBAM.

thank you

[Pimo]

Originally posted by bignewy:

We have no control over steam refunds policy. Please contact steam support directly.

Please note that the F-15E is still working and the radar issue has been reported to RAZBAM.

thank you

Here's the response:

---

I hope what you're saying is true, but every source I've read indicates there's been a failure to pay for services to RAZBAM and that relations have actually ended with them. I truly hope it's true, but it's been several months since the module was released and not even a small patch has been issued. No one is asking for a finished version in a few weeks, but from what I see and hear, development seems abandoned. If it's not true, then please release some official statements to reassure YOUR CUSTOMERS.

If you really want to do something, you can do it. There are numerous examples on Steam of refunds for all sorts of reasons. "The Day Before" and "Helldivers 2" are just the first two names that come to mind. So, the story of "we can't do anything" is false; there's always something that can be done.

[bignewy]

Please see this thread on the official forum

https://forum.dcs.world/topic/351813-edrazbam-situation-info-discussion/

[Pimo]

Originally posted by bignewy:

Please see this thread on the official forum

https://forum.dcs.world/topic/351813-edrazbam-situation-info-discussion/

wow, 10h ago, what timing!
So, i sincerely hope you are seriously considering resuming development efforts. I will certainly be watching closely.

[devnull]

Honestly didn't expect such poor support considering all the disappointments

[Andy]

Originally posted by bignewy:

We have no control over steam refunds policy. Please contact steam support directly.

Steam refunds outside of the usual policy can and do happen, there's plenty of examples of that. But it requires the devs/publisher to talk to steam.
Steam will continue to reject refunds unless agreement is made with the devs/publisher.
It is in ED control to arrange this.

[freakshowfreak]

Originally posted by bignewy:

We have no control over steam refunds policy. Please contact steam support directly.

Please note that the F-15E is still working and the radar issue has been reported to RAZBAM.

thank you

You know that is not the case... we have seen other companys do refunds in the pas aswel..

Just needs the will and effort from your end....

But even if you dont want to do that there might be ways to make stuff happen as we can bind our accounts to ed accounts for the stand alone version...

[freakshowfreak]

Originally posted by bignewy:

Please see this thread on the official forum

https://forum.dcs.world/topic/351813-edrazbam-situation-info-discussion/

This is also why ed should communicate with steam about refunding... because this is not a normal situation..

We are not refunding because we dont like it we are refunding because its broken as it is now... with no support

That is also the reason other companys did manage to refund through steam because that also where exeptions...

So make an exeption out of this ed

[bignewy]

Originally posted by Andy:

Originally posted by bignewy:

We have no control over steam refunds policy. Please contact steam support directly.

Steam refunds outside of the usual policy can and do happen, there's plenty of examples of that. But it requires the devs/publisher to talk to steam.
Steam will continue to reject refunds unless agreement is made with the devs/publisher.
It is in ED control to arrange this.

Until there is a resolution to the dispute we all have to wait.
thank you

[freakshowfreak]

Originally posted by bignewy:

Originally posted by Andy:

Steam refunds outside of the usual policy can and do happen, there's plenty of examples of that. But it requires the devs/publisher to talk to steam.
Steam will continue to reject refunds unless agreement is made with the devs/publisher.
It is in ED control to arrange this.

Until there is a resolution to the dispute we all have to wait.
thank you

For how long ?

What is the maxium you want us to wait that you think is reasonable?

A legal dispute can take years and then you even do not know the outcome.... do you think that is reasonable to us ?

We did not make a dispute or broke a contract...

[Jackfrost]

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