Server Not Responding

[Tetragear]

I recently found that one of the servers i have saved to favorites are "not responding" and does not show up on the list anymore. When I try joining a freind in that server is when I get the not responding notice (yet they can join it fine). I have verified the game cache in steam and have verified the game is not blocked by my firewall. I spoke with a couple admins of the server and the said I am not blocked/banned from it. What could the issue be, and how do I fix it?

[Arc]

http://steamcommunity.com/app/222880/discussions/1/528398719793748531/#c350543841948041765

[Quinn]

Hi, I'm one of the admins of the server in question. Tetragear says our server is the only server he cannot join. The only thing we've done since he last connected was add some maps and configure the map rotation. None of our other users have reported any problem connecting.

Tetragear's looking into everything on his end that is mentioned in the linked thread - is there anything we can check on the server side? Another thread said that "server not responding" indicates he's not even getting to our server, so I'm not sure what to look at, if anything.

Thanks for your help!

[Tetragear]

Arc I have done everything suggested in previous forums. I have uninstalled anti-virus, unistalled and reinstalled insurgency, added the relevant ports, verified cache. You name it, I've done it. I still face the same issue where the same server is not responding. While it is only affecting 1 server, it is rather frustrating as I am used to playing with these folks every night. They have also verified that I was not accidentally banned. Cheers

[Arc]

One more thing that comes up in my mind is port forwarding. If the server is on specific port outside of usual Sources port range (27015 - 27050) you have to forward that port on your NAT IP. This only applies if you have home network (router).

[Tetragear]

Hi Arc,

I just added that as well and no change. Do you know what might be causing this and do you or your fellow devs know of any good fixes I could try? I swear i've tried every trick in the book.

[Arc]

Nothing else that what i've already said.

[Tetragear]

It would seem that I do not have "ClientRegistry.blob" in my steam files. Is that an issue? I have been browsing general NDS troubleshooting on steam

[Trigonator]

Tetragear. try using the same method that one would use if they had two people using steam in the same house. It happens sometimes that two users trying to get on the same server under the same internet connection can cuase a collision. This might not be the case for you, but try this anyway. Here's a link to a common thread about that: https://support.steampowered.com/kb_article.php?ref=6370-QPHJ-3567&l=english

[Trigonator]

Here is the easy way to check this Tetragear: In order for two people to play on the same server you have to change the client port on one of the machines. This can be done by adding the +clientport 27006 to the launch options for the game.

[Tetragear]

27006 UDP or TCP?

[Arc]

UDP as that is for traffic (TCP is used for RCON)

[Trigonator]

Hey Tetragear, get a virus lately? Here's the scoop:

This IP address is blocked in our system after being seen in an attack on our services. This doesn't mean it was done intentionally, but more likely, you have a compromised network device that was used without permission.

Before we can unblock this IP address, we'll need some basic tasks to be performed in an attempt to remove common bot infections that may be present. Specifically:

* Update the firmware on the router and/or modem
* Change the credentials to log into the router and/or modem
* If possible, disable WAN-side administration of the router and/or modem
* Scan the PC and home network for malicious software and viruses
* Update the firmware and change the passwords on other internet-connected devices -- particularly video surveillance devices

[Tetragear]

Glad the issue has been found! I will get these things looked at so that we can move forward to resolve it :)

[Trigonator]

Thank you for sending the info over. I've notified support and hope to have this resolved shortly.