How do you launch the game?

[Daisy]

I have over 300 hours of this game played on Epic Games Store, and now I wanted to play the Steam version and uninstalled the Epic Games one.

The Steam version won't launch at all. It says the typical " X stop" when I press the launch button and then turns top "Launch" again and nothing happens.

I tried redownloading the Epic Games version again and now it won't launch either. I've also tried launching it from Ubisoft Connect and nothing is happening. Could someone help me with this?

[Geroyuni]

Mine didn't start either, but I didn't have Ubisoft Connect installed, and it did not install it for me. I used the Ubisoft installer that came in the game folder, logged in and then tried running it again, Some new windows popped up, it added a Steam version of Trackmania to Ubisoft Connect, and then started normally.

[Ubi-Thrupney]

Heya Daisy, thanks for reaching out about this! Sorry to hear you've had trouble launching Trackmania. I'm very confident we can solve this for you, though :)

In most cases, a game not launching at all suggests a permissions issue, which can be solved by the steps in our troubleshooting guide[ubi.li]. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs.

Those steps should make sure Steam (and your other launchers) is correctly able to launch the game.

If it still doesn't work, please also try reinstalling Ubisoft Connect itself, using our guide here[www.ubisoft.com].

Lemme know if that solves it

Thanks for sharing your insights there as well, Geroyuni - that's really unusual that Ubisoft Connect didn't automatically install alongside Trackmania. If that happens again with any other Ubisoft games, please let us know, as we'd surely like to investigate that :)

- Ubisoft Support

[Daisy]

Originally posted by Ubi-Thrupney:

Heya Daisy, thanks for reaching out about this! Sorry to hear you've had trouble launching Trackmania. I'm very confident we can solve this for you, though :)

In most cases, a game not launching at all suggests a permissions issue, which can be solved by the steps in our troubleshooting guide[ubi.li]. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs.

Those steps should make sure Steam (and your other launchers) is correctly able to launch the game.

If it still doesn't work, please also try reinstalling Ubisoft Connect itself, using our guide here[www.ubisoft.com].

Lemme know if that solves it

Thanks for sharing your insights there as well, Geroyuni - that's really unusual that Ubisoft Connect didn't automatically install alongside Trackmania. If that happens again with any other Ubisoft games, please let us know, as we'd surely like to investigate that :)

- Ubisoft Support

Hey,

Thank you for replying, I appreciate the help! I found out it was a problem with the Ubisoft Connect itself and I couldn't launch any Ubisoft titles at all. I got everything working again by closing Ubisoft Connect in the Task Manager and relaunching it. Now everything works perfectly fine again. :)

[Kenjara]

Launching the game also does nothing for me regardless on whether or restart Ubisoft or not. My Ubisoft games in the Ubisoft app work fine.

[Kenjara]

I found out what was going on my end. The Ubisoft launcher does not handle Windows sleep mode. So after Windows wakes up the launcher if left in a broken state and has to be quit and re launched. Would be good to have that passed on to the Ubisoft tools team so they can look at handling sleep properly.

[Ubi-Thrupney]

Originally posted by Daisy:

Thank you for replying, I appreciate the help! I found out it was a problem with the Ubisoft Connect itself and I couldn't launch any Ubisoft titles at all. I got everything working again by closing Ubisoft Connect in the Task Manager and relaunching it. Now everything works perfectly fine again. :)

Fantastic to hear that it's resolved now, Daisy :) Happy racing!

Originally posted by Kenjara:

The Ubisoft launcher does not handle Windows sleep mode. So after Windows wakes up the launcher if left in a broken state and has to be quit and re launched. Would be good to have that passed on to the Ubisoft tools team so they can look at handling sleep properly.

Thanks for letting me know about this, Kenjara! Sorry about this issue :(

I've had a look around and I can't find any other reports of this issue internally, so I'm very confident we'll be able to solve this with some troubleshooting. Can you check the steps from my previous post here - that's the troubleshooting guide[ubi.li] and reinstalling Ubisoft Connect[www.ubisoft.com] - and see if it still happens? If so, I'd certainly like to gather some further details so that we can investigate from our end.

Let me know if I can clarify that!

- Ubisoft Support

[Kenjara]

Originally posted by Ubi-Thrupney:

Originally posted by Daisy:

Thank you for replying, I appreciate the help! I found out it was a problem with the Ubisoft Connect itself and I couldn't launch any Ubisoft titles at all. I got everything working again by closing Ubisoft Connect in the Task Manager and relaunching it. Now everything works perfectly fine again. :)

Fantastic to hear that it's resolved now, Daisy :) Happy racing!

Originally posted by Kenjara:

The Ubisoft launcher does not handle Windows sleep mode. So after Windows wakes up the launcher if left in a broken state and has to be quit and re launched. Would be good to have that passed on to the Ubisoft tools team so they can look at handling sleep properly.

Thanks for letting me know about this, Kenjara! Sorry about this issue :(

I've had a look around and I can't find any other reports of this issue internally, so I'm very confident we'll be able to solve this with some troubleshooting. Can you check the steps from my previous post here - that's the troubleshooting guide[ubi.li] and reinstalling Ubisoft Connect[www.ubisoft.com] - and see if it still happens? If so, I'd certainly like to gather some further details so that we can investigate from our end.

Let me know if I can clarify that!

- Ubisoft Support

I have looked at the trouble shooting. If I reinstall Ubisoft connect does it find the installed games again easily enough. I have Anno 1800 installed directly through Ubisoft. I have some more info, occasionally when the Ubisoft launcher starts up it will pop up the windows security dialog 3 times in a row, perhaps when its updating or something. And after waking from sleep Anno also fails to launch unless I quit Ubisoft and relaunch a game.

[Ubi_TheBerry]

Originally posted by Kenjara:

Originally posted by Ubi-Thrupney:

Fantastic to hear that it's resolved now, Daisy :) Happy racing!



Thanks for letting me know about this, Kenjara! Sorry about this issue :(

I've had a look around and I can't find any other reports of this issue internally, so I'm very confident we'll be able to solve this with some troubleshooting. Can you check the steps from my previous post here - that's the troubleshooting guide[ubi.li] and reinstalling Ubisoft Connect[www.ubisoft.com] - and see if it still happens? If so, I'd certainly like to gather some further details so that we can investigate from our end.

Let me know if I can clarify that!

- Ubisoft Support

I have looked at the trouble shooting. If I reinstall Ubisoft connect does it find the installed games again easily enough. I have Anno 1800 installed directly through Ubisoft. I have some more info, occasionally when the Ubisoft launcher starts up it will pop up the windows security dialog 3 times in a row, perhaps when its updating or something. And after waking from sleep Anno also fails to launch unless I quit Ubisoft and relaunch a game.

Hey Kenjara,

Reinstalling Ubisoft Connect won't impact your games and they should be immediately available again once it's been installed.

Are you running the client as an admin as per the troubleshooting guide?

- Ubisoft Support

[Kenjara]

Originally posted by Ubi_TheBerry:

Originally posted by Kenjara:

I have looked at the trouble shooting. If I reinstall Ubisoft connect does it find the installed games again easily enough. I have Anno 1800 installed directly through Ubisoft. I have some more info, occasionally when the Ubisoft launcher starts up it will pop up the windows security dialog 3 times in a row, perhaps when its updating or something. And after waking from sleep Anno also fails to launch unless I quit Ubisoft and relaunch a game.

Hey Kenjara,

Reinstalling Ubisoft Connect won't impact your games and they should be immediately available again once it's been installed.

Are you running the client as an admin as per the troubleshooting guide?

- Ubisoft Support

I have now and its working on wake from sleep. The thing that puzzles me though is if it needs admin rights, why does it not ensure that it install with them? I respect that Windows permissions are a minefield, being a .Net developer myself.

[Ubi_TheBerry]

Originally posted by Kenjara:

Originally posted by Ubi_TheBerry:

Hey Kenjara,

Reinstalling Ubisoft Connect won't impact your games and they should be immediately available again once it's been installed.

Are you running the client as an admin as per the troubleshooting guide?

- Ubisoft Support

I have now and its working on wake from sleep. The thing that puzzles me though is if it needs admin rights, why does it not ensure that it install with them? I respect that Windows permissions are a minefield, being a .Net developer myself.

Thanks for the update Kenjara, glad to hear it's working now!

As we're not developers of the client, rather we're Ubisoft Support, we wouldn't be able to speculate the exact reasoning, but I'd imagine Windows permissions playing a role as you've noted.

If there's anything more we can help with in future, please do let us know!

- Ubisoft Support