Club membership not working?

[LocOtte]

I purchased the club membership access, but after 24 hours it still says I need to buy it in-game? I've contacted Ubisoft and they doesn't seem to be helpful.
Am I doing something wrong or what am I missing?

[Ubi-Thrupney]

Hey there LocOtte, thanks for reaching out. Sorry to hear you aren't seeing the content unlocked in Trackmania, despite purchasing Club access. That's really unusual. I'm sure we can sort this out for you, though.

Can you clarify for me what you are seeing in-game? In some circumstances, it can take up to 48 hours for content to arrive in-game, but usually it's pretty quick. Are you able to access any of the Club features, or is it at that point that the game is prompting you to subscribe?

Please also double-check that you are logging into the same Ubisoft Connect account as you were logged into when purchasing the Club access.

The best thing to do is to reach out to our team, as they are best placed to look at your transaction, and your account, to see what is happening. I understand you've already done that, and I'm sorry they haven't got back to you yet. We're seeing longer wait times on support tickets than we'd like right now, but our team will be doing everything possible to get back to you as soon as they can.

Let me know if I can clarify any of that.

- Ubisoft Support

[LocOtte]

Hello Ubi-Thrupney

Thanks for the willingness to sort this out. I can clarify that I am not able to use any of the features that requires a club membership access and it prompts me to the "subscribe to club membership" screen, this goes for uploading skins, all club activities and so forth.

Fortunately I only have one Ubisoft account and I can confirm that's where the purchase should be connected to.

I reached out to the support team explaining the situation, I was given a rather standardized response about activating my identity via email, I was told if there was any issues there were other measures to solve the case and I should just let them know. I did that and I haven't heard from support since Fri, 3 Feb 2023 01:20 UTC+0, the date of the standarized message. Throughout the past 4-5 days I've tried to communicate daily through the open case without any response leaving me - obviously - very frustrated.

I hope this resolves something.

[LocOtte]

Why response if you do not have the time to follow up? I want a refund.

[Ubi-Thrupney]

Hey again LocOtte,

We tend to patrol through all the forums for all our games on rotation, and this does unfortunately mean that we won't respond to every thread right away. It's a lot of games to cover.

To be clear, I'm not able to directly help you resolve this from here on the forums. For data security reasons, we can't handle any account or transaction issues from here in this public space.

I understand your frustration over wait times for responses to support tickets, and I'm sorry for this. We're doing everything we can to resolve this waiting time situation. The team will be back in touch with you on your support ticket as soon as they are able.

For refunds, I'd recommend reaching out to Steam directly for further information - you'll find their support article detailing this process here[www.ubisoft.com].

As before, let me know if I can clarify anything I've said.

- Ubisoft Support

[LocOtte]

I understand, it's just frustrating when it comes to money.

Thank you very much for responding, I'll stand by and wait for the further process. Unfortunately the link you sent me didn't work and gave me a 404 error. I will be contacting Steam.

[Ubi_TheBerry]

Originally posted by LocOtte:

I understand, it's just frustrating when it comes to money.

Thank you very much for responding, I'll stand by and wait for the further process. Unfortunately the link you sent me didn't work and gave me a 404 error. I will be contacting Steam.

Apologies LocOtte!

Steam's refund article can be found here (hopefully that link works)!

And we'll be in touch via your case as soon as we can, apologies for the delays so far!

- Ubisoft Support

[LocOtte]

Hello Ubi_TheBerry

The product has now been refunded by the aid of Steam Support after 19 draining days with daily correspondence, and I still haven't heard a single word on Ubisoft.com Therefore there's no need for you to get back on this case.

Kind Regards

[76561199476381821]

Hello LocOtte,

We are really sorry for keeping you waiting this long. We have experienced a high volume of requests so the waiting time could be longer than usual. We will pass your feedback on to the dedicated teams.

We're happy to hear you have managed to get a refund from Steam and that the issue is now solved.

Should you need help with anything else, please don't hesitate to contact us again.

- Ubisoft Support

[nosquids]

Hey, just wanted to say, that I am facing the same issue, so this doesnt seem like a rare occurrance.

Not happy about this.

[Zerkness]

i am also having the same issue. i bought the 9.99 version and it stil says on Track that I am still under starter access

[76561199205081135]

Originally posted by nosquids:

Hey, just wanted to say, that I am facing the same issue, so this doesnt seem like a rare occurrance.

Not happy about this.

Originally posted by Zerkness:

i am also having the same issue. i bought the 9.99 version and it stil says on Track that I am still under starter access

Hi !

I've taken note of your reports, and I'm sorry to hear that the problem impacts your experience in Trackmania !

If the problem persists after checking the steps that were shared previously (wait 48 hours once the access has been purchased in case of delays, check that you're using the same account Ubisoft account logged-in when the purchase was done), I invite you to reach out to us via our {LINK REMOVED}Help website, where a specialist will check with you what can be done.

Feel free to let us know if you have questions, or if there's anything else we can help you with !


- Ubisoft Support

[DarkVader]

Originally posted by Ubi-Thrupney:

Hey there LocOtte, thanks for reaching out. Sorry to hear you aren't seeing the content unlocked in Trackmania, despite purchasing Club access. That's really unusual. I'm sure we can sort this out for you, though.

Can you clarify for me what you are seeing in-game? In some circumstances, it can take up to 48 hours for content to arrive in-game, but usually it's pretty quick. Are you able to access any of the Club features, or is it at that point that the game is prompting you to subscribe?

Please also double-check that you are logging into the same Ubisoft Connect account as you were logged into when purchasing the Club access.

The best thing to do is to reach out to our team, as they are best placed to look at your transaction, and your account, to see what is happening. I understand you've already done that, and I'm sorry they haven't got back to you yet. We're seeing longer wait times on support tickets than we'd like right now, but our team will be doing everything possible to get back to you as soon as they can.

Let me know if I can clarify any of that.

- Ubisoft Support

hey i have the same problem i bought the standard last season and i dont got any features and then this season i bought the club access and it still hastn given me anything i have wasted 30 plus trying to get the features and and i get nothing in return. is there soemthing i can do to fix this or what.

[Mentat]

This is sooo stupid, i just go in ubisoft website where the page " Trackmania Starter Access " is and lunch the game from there by clicking on "Ge it now" (it is free) and tada this is now working with my club subscription .... Ubisoft <3