The in-game store does not work in the game. :: Immortals Fenyx Rising Player Support

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SPIDER

Jun 6, 2023 @ 10:01am

The in-game store does not work in the game.

The in-game store does not work in the game, as well as the Hermes store and its dynamic tasks I play on a license, what's the matter, tell me?

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Originally posted by Finagle:

This happened to me too when I had the Ubisoft Connect PC in-game overlay disabled. Same thing, no store, no owned items, no live tasks.

Enabling it again fixed it.

https://www.ubisoft.com/en-ca/help/connectivity-and-performance/article/disabling-the-ubisoft-connect-pc-overlay/000064954

Could also be a connection issue about Russia being blocked? https://steamcommunity.com/app/2221920/discussions/0/4331978231055416336/#c4410795316954405399

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Showing 1-15 of 18 comments

Ubi_TheBerry [developer] Jun 7, 2023 @ 3:50am

Originally posted by SPIDER:
The in-game store does not work in the game, as well as the Hermes store and its dynamic tasks I play on a license, what's the matter, tell me?

Hey SPIDER,

Thanks for reaching out, I've moved this to Player Support for better visibility.

Could you share more details on the issue you're having with the store please?

Are you getting errors when attempting to make a purchase?

Or does the store just not load?

Are you able to share any screenshots?

And have you attempted any troubleshooting already?

Thank you!

- Ubisoft Support

SPIDER

Jun 7, 2023 @ 1:58pm

SPIDER

Jun 7, 2023 @ 2:00pm

I reinstalled the game and checked the integrity of the cache did not help.

SPIDER

Jun 7, 2023 @ 2:03pm

ubisoft connect rewards have not been unlocked in the game

SPIDER

Jun 7, 2023 @ 2:05pm

I have a rainbow six siege game that has an in-game store and all network features including ubisoft connect rewards

Ubi_TheBerry [developer] Jun 13, 2023 @ 2:02am

Thanks for getting back to us with these!

Appreciate it!

This sounds like it's pointing more towards a connectivity issue.

I've checked and we've had no other reports or degradation with the game, so we'll complete these troubleshooting steps too to see if they help.

Please could you give everything in this guide[www.ubisoft.com] a try, including Port Forwarding.

Let us know how you get on!

- Ubisoft Support

Blaine

Nov 11, 2023 @ 2:12pm

I have same problems

Ubi-Dastan [developer] Nov 27, 2023 @ 1:14am

Hey there @Blaine

Apologies for the delayed response and sorry to hear that you are also encountering the issue. Could you confirm whether you have tried the steps Ubi_TheBerry suggested above?

Let us know so we can look into this further for you.

- Ubisoft Support

I Am Groot has Immortals Fenyx Rising

Jan 13, 2024 @ 5:50am

Same issue on every possible network configurations.
Also re-validate game files.

Edwin Holmes has Immortals Fenyx Rising

May 25, 2024 @ 10:31am

I have the same issue, guide was no help. Did anyone find a solution for this?

#10

Ubi-Vinci [developer] Jun 18, 2024 @ 9:19am

Hello Edwin,

Sorry to hear it.
Can you share a screenshot of the issue, as the previously attached screenshot cannot be open anymore.
Did you have access to the in-game store before and it stopped working or you were never able to access it?

You can use https://imgur.com/ service to post screenshots.

Ubisoft Support

#11

SPIDER

Jun 18, 2024 @ 9:49am

Hi!
Try again now the screenshots should open. There was no access to the in-game store from the very beginning and there is no access now!!

#12

Ubi-Vinci [developer] Jun 25, 2024 @ 7:05am

Thanks, SPIDER.

Yes, I can open these screenshots now.
I'll try to test the in-game store access and will let you know.

Ubisoft Support

#13

Ubi-Vinci [developer] Jul 5, 2024 @ 9:10am

Hello everyone,

I tested the game and did not run in any issues with the store.
It is present, and I can purchase all available bundles (weapons, armour, currency).

I think, for people who do miss it, it could be an account related issue.
I, or any of my colleagues here, will not be able to check it for you, sadly.

Please submit a support ticket - https://ubi.li/ss9Wu

Ubisoft Support

#14