The Division 2 game won't launch. :: Tom Clancy's The Division 2 Player Support

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Crayola

Dec 17, 2024 @ 3:40pm

The Division 2 game won't launch.

Today this game just don't launch at all on Windows 10. Reinstalled Ubisoft connect and the game and nothing. Every other game i have from Ubisoft (Even The Division 1 trial that i reinstalled to check) seem to work except The Division 2. Played fine since last night... only today this happens without apparent reason. I checked windows update and last one I had was from ‎11/‎12/‎2024 and I played a lot of The Division 2 after that. Anyone else having same thing or have a clue why its happening?

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Showing 1-3 of 3 comments

Ubi-Kubiq [developer] Dec 18, 2024 @ 7:15am

Hi Crayola,

thanks for reaching out.

I'm sorry to hear that you can no longer launch the game.

Is the game installed on the same drive as Ubisoft Connect/Steam?
Do you receive any error messages when you launch the game?

In the meantime please check the article below and go through any troubleshooting steps you may not have tried yet -> https://ubi.li/v2ZTY

Crayola

Dec 18, 2024 @ 4:10pm

Well, I think it is solved.

What I did was...
I uninstall the game again through steam, then after, i uninstalled ubisoft connect and manually uninstalled Easyanticheat program that was still in "C:\Program Files (x86)\EasyAntiCheat" folder. I run the EasyAntiCheat.exe program that was inside that folder and chose to uninstall and after I deleted the "EasyAntiCheat" folder.
Next I went to "C:\Users\InsertYourUsernameHere\Documents\My Games" and deleted the folder "Tom Clancy's The Division 2". I deleted the folder "Ubisoft" from "C:\Program Files (x86)".

After the cleanup I reinstalled Ubisoft Connect again in my ssd system drive (C:) and reinstalled The division 2 through steam again but this time I chose a different disk drive.
The game launched normally after.
I hope it might help someone with the same problem.

Replying to your questions:
No, Ubisoft connect and Steam were/are installed in my ssd system drive (C:) and the game was/are installed in a different ssd drive.
I didn't get any error message when the game refused to launch... the "Tom Clancy's The Divison 2" windows process just vanished from task manager a few seconds (like 30 seconds) after Easy anti cheat window closed and the game never launched after that.

Last edited by Crayola; Dec 18, 2024 @ 4:19pm