el juego no inicia

[josegaz]

Un saludo a todos, alguien que me pueda echar una mano , el juego no arranca, alguien tiene una solución para este problema ,

[Rvvens]

Hola, jose:

No, la verdad es que no hay una solución consistente o genérica para ello. Asumo que cumples con los requisitos mínimos para correr el juego. Lo que te puedo sugerir, aunque imagino que ya lo has hecho, es realizar una instalación limpia del juego. Desinstala el juego y borra la carpeta del mismo donde quedan guardados algunos datos de tu configuración y perfil.

Prueba con ello a ver si tienes suerte. Si te da pereza, que lo entiendo, reinstalar el juego desde cero intenta verificar la integridad de los archivos. No obstante esto no suele funcionar ya que no parece haber archivos corruptos.

Suerte. Y si no lo consigues ya sabes que puedes solicitar la devolución del producto.

[josegaz]

Gracias por tu ayuda, voy a hacer lo que me recomendaste, un saludo

[Rvvens]

Originally posted by josegaz:

Gracias por tu ayuda, voy a hacer lo que me recomendaste, un saludo

También hay gente que está probando con distintas versiones de los drivers de la gráfica. Yo esto no lo recomiendo a menos que tengas tiempo de sobra y sepas hacer instalaciones limpias de controladores (que no es difícil sino terriblemente tedioso).

[Ubi-WheelyDuck]

Hey guys,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support

[Rvvens]

Originally posted by Ubi-WheelyDuck:

Hey guys,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support

I will not translate this one because seeing the exact same drone comment triggered me so hard. Hire people who can deliver the proper support for the community. I know hiring is not in your reach but you can always take this suggestion up in the chain of command.

[Ubi-WheelyDuck]

Originally posted by Ruvvens:

Originally posted by Ubi-WheelyDuck:

Hey guys,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support

I will not translate this one because seeing the exact same drone comment triggered me so hard. Hire people who can deliver the proper support for the community. I know hiring is not in your reach but you can always take this suggestion up in the chain of command.

Hey there,

Thank you for taking the time out to share this feedback, I will certainly forward this on.

In the mean time, if you are able to translate those messages we will be more than happy to help, we are unable to use a translating software as context can be lost and make our response inaccurate.

Many thanks,

- Ubisoft Support