can't find Activation key !? :: Tom Clancy's The Division 2 Player Support

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Tom Clancy's The Division 2 > Player Support > Topic Details

LoDa71 Jan 15, 2023 @ 5:54am

can't find Activation key !?

i bought the game on steam then when i click play it's opens ubisoft client and ask me to write down Activation Key which i cannot find it from properties of the game ... please help how can i find it ?

Last edited by LoDa71; Jan 15, 2023 @ 6:05am

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Originally posted by Ubi_TheBerry:

Hey there guys,

Apologies for the delayed response and to see you've had issues launching the game.

When you purchase a digital game, it is automatically bound to your Steam and Ubisoft accounts - no physical key is issued, so it isn't intended for Ubisoft Connect to request a key from you.

To resolve this, please first ensure you're signed into Ubisoft Connect with the same original account you used to launch / activate the game.

Please also try verifying the game's files[ubi.li].

If you continue to have issues after completing the above, please give the further steps below a try;

Firstly, please make sure you're launching Steam and Ubisoft Connect with admin privileges, by following these steps[ubi.li].

Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Steam.

If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

When this has been completed, try launching the game again.

If there is no change after completing all of the above steps, please contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] so we can take a further look.

Let us know how you get on, thank you!

- Ubisoft Support

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Showing 1-15 of 19 comments

♥Zone_OuO♥ Jan 12, 2023 @ 10:19pm

How to get the CD Key?

I installed it today off STEAM and when I launched a box opens: Activate a CD Key I need to enter an activation code. I never received an activation code when I bought it off STEAM. Any ideas?

Abs Jan 12, 2023 @ 10:53pm

if you do not have a ubisoft account you need to make one
if you do have a ubisoft acount uninstall it and reinstall the latest ver.
if your still lost and speak english you can call me on discord and i'll walk you thru it

♥Zone_OuO♥ Jan 12, 2023 @ 11:10pm

I tried uninstalling it and reinstalling the latest version, but it still asks me to enter the CD KEY, my English is not very good..

Abs Jan 12, 2023 @ 11:12pm

Originally posted by ♥Zone_OuO♥:
I tried uninstalling it and reinstalling the latest version, but it still asks me to enter the CD KEY, my English is not very good..

is you steam account linked to it?

♥Zone_OuO♥ Jan 12, 2023 @ 11:13pm

yes

Abs Jan 12, 2023 @ 11:16pm

when you uninstalled ubisoft connect did you restart your pc before reinstalling it?

♥Zone_OuO♥ Jan 12, 2023 @ 11:18pm

no....I'll go try it now

♥Zone_OuO♥ Jan 12, 2023 @ 11:26pm

I tried.. same failure

Abs Jan 12, 2023 @ 11:33pm

whats your ubisoft username, im going to look it up to see if its active

♥Zone_OuO♥ Jan 12, 2023 @ 11:35pm

Zone_OuO

#10

♥Zone_OuO♥ Jan 12, 2023 @ 11:36pm

or LamShow

#11

Abs Jan 12, 2023 @ 11:47pm

I dont think you have a ubisoft account none of those names come up

#12

♥Zone_OuO♥ Jan 12, 2023 @ 11:52pm

Can i add your discord friend, I can show you the picture

#13

Abs Jan 12, 2023 @ 11:57pm

Abs#0320

#14

Rammstein Jan 15, 2023 @ 5:59am

activision eh? no wonder. its a ubisoft game.

#15

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Tom Clancy's The Division 2 > Player Support > Topic Details

Date Posted: Jan 15, 2023 @ 5:54am

Posts: 19

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