Tom Clancy's The Division 2

Tom Clancy's The Division 2

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Exobine Jan 13, 2023 @ 12:23am
Mouse Stuttering Fix
Just thought I'd bring it up here since it's a possible issue some may experience.

In some players' cases they may experience stuttering via mouse input.

Lower your polling rate through your mouse software. (icue, razersynapse, etc)

Anything below <500Hz should be fine. My mouse stuttering only stops at 250Hz.
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Showing 1-5 of 5 comments
Ubi_TheBerry  [developer] Jan 24, 2023 @ 5:15am 
Originally posted by Exobine:
Just thought I'd bring it up here since it's a possible issue some may experience.

In some players' cases they may experience stuttering via mouse input.

Lower your polling rate through your mouse software. (icue, razersynapse, etc)

Anything below <500Hz should be fine. My mouse stuttering only stops at 250Hz.

Hey Exobine,

Thanks for taking the time to share this advice here for other players, we appreciate it!

- Ubisoft Support
Exobine Jan 24, 2023 @ 4:40pm 
Originally posted by Ubi_TheBerry:
Hey Exobine,

Thanks for taking the time to share this advice here for other players, we appreciate it!

- Ubisoft Support

Thanks for responding!

Just thought I'd share the tip due to it being easily misconstrued as a performance issue rather than a simple input issue. Though I'm not sure all peripheral software supports changing the polling rate.

Would be nice to have a fix though.
Ubi_TheBerry  [developer] Jan 25, 2023 @ 2:31am 
Originally posted by Exobine:
Originally posted by Ubi_TheBerry:
Hey Exobine,

Thanks for taking the time to share this advice here for other players, we appreciate it!

- Ubisoft Support

Thanks for responding!

Just thought I'd share the tip due to it being easily misconstrued as a performance issue rather than a simple input issue. Though I'm not sure all peripheral software supports changing the polling rate.

Would be nice to have a fix though.

Hey Exobine,

This has been noted previously, so I've added your comments on to this for the team to review.

If there's anything more we can assist with, please let us know!

- Ubisoft Support
milt983 Mar 30, 2023 @ 12:38pm 
I don't know if the post is still valid or if it has been closed. Anyway I add my comment with my own proven solution and 100% working.

Division 2: Solution to unresponsive mouse problem (stuttering mouse). 100% FUNCTIONAL

1. From the Razer Synapse (or similar) program, in the "performance mouse" lower the sensitivity stages to 250.
2. Uncheck "Enable overlay in compatible games" from Ubisoft.
3. If necessary do a reboot of the router.
4. If necessary restart the PC, to refresh the memory and all processes.
5. Also, after launching the game, do alt-tab to return to the desktop, open the Task Manager, select the details section, look for the file Easyanticheat.exe, right-click on it and choose "Set affinity." In the menu that opens, unmark all processors and mark only one. Click ok, close Task manager, returning to the game.

Up to step 2 the operations need to be done only once, and will remain stored. Steps 3, 4 and 5 are optional. Activate them only if necessary.

Having done these operations, the mouse will no longer give any problems and you can fully enjoy the game.


https://app.screencast.com/O8aeFkgyIiVdX
https://app.screencast.com/TSLGACIJmeHZm
https://app.screencast.com/CIJXkoJav6R2f
https://app.screencast.com/nHV1gnfMzaVng
Last edited by milt983; Mar 30, 2023 @ 2:39pm
76561198885856812 Mar 31, 2023 @ 12:41am 
Hello milt983,

Thank you for sharing this with our community!

- Ubisoft Support
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Date Posted: Jan 13, 2023 @ 12:23am
Posts: 5