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Apologies for the late response.
I am also sorry to hear that your game keeps crashing when playing countdown.
Could you take a look at the PC troubleshooting in the link below and go through any of the steps you may not have tried, then try again:
https://ubi.li/x17TX
However, if the issue persists I would recommend trying each of the following:
- Ensure your game is running on a dedicated GPU rather than an integrated GPU - https://ubi.li/q0hCX
- Clear Ubisoft Connect cache - https://ubi.li/uNKwr
- Launch the game in Windows compatibility mode if you are using Windows 11 - https://ubi.li/h0VCZ
- Perform a SFC scan - https://ubi.li/gCxN0 (Win 10 & Below) https://ubi.li/OYBuj (Windows 10 & 11)
- Unplug non-essential peripherals (extra monitors, controllers, VR equipment, etc.)
- Reinstall the support software - https://ubi.li/s9Zj3
- Uninstall the game and Ubisoft Connect, then reinstall them on the same drive as your OS - https://ubi.li/cf8hs
If those steps do not help could you please confirm your PC specifications.
I can confirm that the development team have investigated previous reports of crashes in Countdown but were unable to reproduce it.
As with any crashing issue we would always go through troubleshooting first to see if that helps.
If you are also experiencing this issue yourself, can you please try going through the troubleshooting mentioned above if you haven't already done so, to see if it helps.