Game wont boot

[Marco Leclerc]

This game will boot for me. The boot logo with the anti-cheat will load, then I get an Error code "The action was unable to start correctly (0x0000005)." Game hasn't loaded once for me.

[Rvvens]

Hey,

According to this post https://discussions.ubisoft.com/topic/163626/thedivision2-exe-application-error-0xc0000005/5 the supposed solution would be to have the game installed in the same unit in which you have the OS installed.

In other words: make sure that your Windows (or supported operative system) is in the same SDD that the game is. Try that and let me know if that helped.

[Marco Leclerc]

Originally posted by Ruvvens:

Hey,

According to this post https://discussions.ubisoft.com/topic/163626/thedivision2-exe-application-error-0xc0000005/5 the supposed solution would be to have the game installed in the same unit in which you have the OS installed.

In other words: make sure that your Windows (or supported operative system) is in the same SDD that the game is. Try that and let me know if that helped.

Thanks for the reply. It was on a different SDD, however I used steam manager to relocate the files (and verify them) to the same SDD as OS. However, same boot error displays.

Any other suggestions? For what it is worth Division 1 / AssCreed / and other games I have, have never had this issue on my PC before.

[cloud gaming enjoyer]

i had that problem before, go in your File explorer > Documents > My Games and Delete Tom Clancys The Division 2, them restart your PC.

[Marco Leclerc]

Originally posted by IzaTheCasual:

i had that problem before, go in your File explorer > Documents > My Games and Delete Tom Clancys The Division 2, them restart your PC.

Thanks for the reply. I went to My Games, and no folder as been created for this game. I guess it hasn't even booted up at all yet.

[cloud gaming enjoyer]

Originally posted by Marco Leclerc:

Originally posted by IzaTheCasual:

i had that problem before, go in your File explorer > Documents > My Games and Delete Tom Clancys The Division 2, them restart your PC.

Thanks for the reply. I went to My Games, and no folder as been created for this game. I guess it hasn't even booted up at all yet.

Damn well, the only thing you can do is Verify the files, now make sure if the game or Easy Anti Cheat is running in the task manager.

[Rvvens]

Try a clean installation. By any chance do you have an antivirus installed in your PC?

[Marco Leclerc]

Originally posted by IzaTheCasual:

Originally posted by Marco Leclerc:

Thanks for the reply. I went to My Games, and no folder as been created for this game. I guess it hasn't even booted up at all yet.

Damn well, the only thing you can do is Verify the files, now make sure if the game or Easy Anti Cheat is running in the task manager.

Easy Anti Cheat is running in task manager, but I didn't see the game show up. However the computer had a heavy load under 'system'. This makes sense due to the system error (I guess).

If anyone has other suggestions, please let me know.

[cloud gaming enjoyer]

Yeah probably the Load in System Service cause the game dont boot. Desactive Antivirus from Windows Defender and try again, aslo make sure no one updates are running in Windows Update.

[Ubi-WheelyDuck]

Hey guys,

Sorry to hear that you have been having trouble playing the game.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Any trouble, just let us know.

- Ubisoft Support

[Marco Leclerc]

Well managed to boot the game. Full closed down Chrome, and Anti-Virus. Also disconnected from the network for boot. Let's see how it goes moving forward. I'll post back with an update.

[Rvvens]

Originally posted by Marco Leclerc:

Well managed to boot the game. Full closed down Chrome, and Anti-Virus. Also disconnected from the network for boot. Let's see how it goes moving forward. I'll post back with an update.

Ok, so you do have an antivirus. Try to make an exception for TD2 folders in your antivirus. Or disable it whenever you want to play. That seems to be the culprit in many cases related to this issue.

[Ubi_TheBerry]

Originally posted by Marco Leclerc:

Well managed to boot the game. Full closed down Chrome, and Anti-Virus. Also disconnected from the network for boot. Let's see how it goes moving forward. I'll post back with an update.

Thanks for the update Marco Leclerc, let us know how you're getting on!

- Ubisoft Support

[ivanz.souza]

Originally posted by Ubi_TheBerry:

Originally posted by Marco Leclerc:

Well managed to boot the game. Full closed down Chrome, and Anti-Virus. Also disconnected from the network for boot. Let's see how it goes moving forward. I'll post back with an update.

Thanks for the update Marco Leclerc, let us know how you're getting on!

- Ubisoft Support

me ajude meu game esta com o mesmo problema e nao inicia por favor

[ivanz.souza]

Originally posted by Marco Leclerc:

Well managed to boot the game. Full closed down Chrome, and Anti-Virus. Also disconnected from the network for boot. Let's see how it goes moving forward. I'll post back with an update.

me ajude estou com o mesmo ´problema e nao consigo resolver