Two-Step Verification problem, pls help

[Dom]

I have never gone through the Two-Step Verification process using Google Authenticator for Ubisoft games. The last time I played a Ubisoft game, they were still using Uplay.

There are no emails regarding this process in my inbox, so the guidance provided by Ubisoft is incorrect. Therefore, I am unable to access my Connect Play account through Two-Step Verification.

I managed to accidentally log into the account by opening the game, but I still cannot access my account settings. I want to disable this Two-Step Verification to avoid this kind of problem.

I opened a support ticket on December 28th, but I have not received a response yet.

[Dom]

Do you guys have any suggestions to fix this issue?

[Animal85]

you need download google authenticator from play shop and when uplay asks code just open program on phone and enter that code what you get on phone

[Dom]

Originally posted by Animal85:

you need download google authenticator from play shop and when uplay asks code just open program on phone and enter that code what you get on phone

I already use Google Authenticator for Rockstar Games and Square Enix. It's downloaded on my phone, but there's no Ubisoft key in the list.

[Echolecter]

You can try to login on their website. That is how I disabled this TwoStep blockade tool after UB stopped sending me emails. Support probably won't help, and will suggest to get a new email address. But that doesn't change anything. They should get rid of email as primary IDs and use customer numbers instead.

[Dom]

Originally posted by Echolecter:

You can try to login on their website. That is how I disabled this TwoStep blockade tool after UB stopped sending me emails. Support probably won't help, and will suggest to get a new email address. But that doesn't change anything. They should get rid of email as primary IDs and use customer numbers instead.

I can log on their website to check my support request status, but when I try to get into account settings, it asks for the Two-Step Verification code.

And, as usual, still no response from support.