My realtone cable not working anymore

[flameofudun]

After playing the game for a while without any problems, I switched to windows 11. When the game didn't see the cable, I deleted the game and reinstalled it, checked the drivers. I couldn't figure it out so I went back to windows 10. The same problem still persists, I can see the real tone cable properly in the devices section of the computer, but it does not work in the game. The cable was not physically damaged at this time, it looks completely normal. Any suggestions?

[Cataleya22 (⁠ᵔ⁠ᴥ⁠ᵔ)]

I believe this a new install from Windows 10 ?
Maybe the privacy setting for microphone is still on, and the cable is seen as a mic.
Otherwise, check your sounds settings tabs if the cable is set there, and disable other ones.

Btw,i don't expect the cable to be faulty, but it's now also sold on the Ubisoft site, and with the discount code holiday22 is pretty cheap, and free shipping. Nice to have a backup cable. Although mine is still lasting from 2014 something.

[Ubi-Cintre]

Hey there,

I would follow what Cata-Leya22 said.
If you updated your OS recently, some permissions might have changed.
Check that your real tone cable has permission to be used in the privacy settings.

Let us know if this helps.

- Ubisoft Support

[flameofudun]

Originally posted by ꧁☬⋆Cata༒leya22⋆☬꧂:

I believe this a new install from Windows 10 ?
Maybe the privacy setting for microphone is still on, and the cable is seen as a mic.
Otherwise, check your sounds settings tabs if the cable is set there, and disable other ones.

Btw,i don't expect the cable to be faulty, but it's now also sold on the Ubisoft site, and with the discount code holiday22 is pretty cheap, and free shipping. Nice to have a backup cable. Although mine is still lasting from 2014 something.

thank you so much

[Ubi_TheBerry]

Originally posted by flameofudun:

Originally posted by ꧁☬⋆Cata༒leya22⋆☬꧂:

I believe this a new install from Windows 10 ?
Maybe the privacy setting for microphone is still on, and the cable is seen as a mic.
Otherwise, check your sounds settings tabs if the cable is set there, and disable other ones.

Btw,i don't expect the cable to be faulty, but it's now also sold on the Ubisoft site, and with the discount code holiday22 is pretty cheap, and free shipping. Nice to have a backup cable. Although mine is still lasting from 2014 something.

thank you so much

Hey flameofudun,

Just checking in to see if you're back up and running now?

- Ubisoft Support