Not playing through headset

[DriftwoodPoe]

Never had this issue before. Plays just fine through normal speakers, which I have set up passing through my video card, through display port to my monitor then to my sound bar. but, when I switch to my JBL headset, no sound at all. But as soon as I switch back to sound bar, whether by tabbing out or through win g, just fine. any ideas how to fix?

[Cataleya22 (⁠ᵔ⁠ᴥ⁠ᵔ)]

Are they wireless? Then they don't work.

[Ubi-Thrupney]

Heya Poe :)

Sorry to hear about these audio issues! Just to expand on what Cataleya has said, Rocksmith 2014 has a requirement of 48 kHz. Many Bluetooth headsets are not capable of this, and are therefore not compatible.

Let us know if you've any other questions at all!

- Ubisoft Support

[DriftwoodPoe]

I don't use a bluetooth headset, but the JBL Quantum 400, which has worked before.

[Cataleya22 (⁠ᵔ⁠ᴥ⁠ᵔ)]

You might have surround sound setting on then. Which can also create problems?

[Ubi_TheBerry]

Originally posted by DriftwoodPoe:

I don't use a bluetooth headset, but the JBL Quantum 400, which has worked before.

Hey DriftwoodPoe,

Just checking in on how you're getting on?

Do you have any Surround Sound settings enabled?

Either in-game or via other software?

- Ubisoft Support

[DriftwoodPoe]

Originally posted by Ubi_TheBerry:

Originally posted by DriftwoodPoe:

I don't use a bluetooth headset, but the JBL Quantum 400, which has worked before.

Hey DriftwoodPoe,

Just checking in on how you're getting on?

Do you have any Surround Sound settings enabled?

Either in-game or via other software?

- Ubisoft Support

Yes, I have 7.1 enabled with the JBL software and windows sound settings. Though, I have had surround sound enabled with other headsets before, and didn't have issues then. That was back in and aroun 2018-2019

[Ubi_TheBerry]

Originally posted by DriftwoodPoe:

Originally posted by Ubi_TheBerry:

Hey DriftwoodPoe,

Just checking in on how you're getting on?

Do you have any Surround Sound settings enabled?

Either in-game or via other software?

- Ubisoft Support

Yes, I have 7.1 enabled with the JBL software and windows sound settings. Though, I have had surround sound enabled with other headsets before, and didn't have issues then. That was back in and aroun 2018-2019

Thanks for the update DriftwoodPoe.

For testing, could you please try disabling these surround sound / 7.1 options and see if there's any change?

- Ubisoft Support

[One_Angry_Man]

Hello there, I just wanted to ask if you found a solution.

I have the exact same headset and am facing the same problem. The problem occurs only when I plug my headset with the USB cable, the audiojack works fine but I prefer not to change cables every time I want to play. It feels like the headset takes over because I can't even hear the sounds of the game.

Furthermore, the game won't even take input from the guitar.

[MTZIGG]

Originally posted by One_Angry_Man:

Hello there, I just wanted to ask if you found a solution.

I have the exact same headset and am facing the same problem. The problem occurs only when I plug my headset with the USB cable, the audiojack works fine but I prefer not to change cables every time I want to play. It feels like the headset takes over because I can't even hear the sounds of the game.

Furthermore, the game won't even take input from the guitar.

there is a guide for logitec usb headset from a long time ago. It might help but USB headsets were not ever supported and peeps had very little success with them

[Cataleya22 (⁠ᵔ⁠ᴥ⁠ᵔ)]

My newer Logitech headset doesn't work and it's with usb wireless, that's mostly the problem that it can't match the 48000 Hz. So I bought another wired one next to it when my older wired one degraded.
Btw the wireless one does work with Rocksmith +