CDLC Won't Start on Mac (May 2022)

[Bildom]

Whatever update was pushed out yesterday for Mac screwed over my CDLCs. They won't play when I select them.

I've already checked whether the necessary files were where they needed to be (p.psarc, m.psarc, .dll)

Has anyone had the same issue, and has anyone found a solution?

[Ubi_TheBerry]

Originally posted by Bildom:

Whatever update was pushed out yesterday for Mac screwed over my CDLCs. They won't play when I select them.

I've already checked whether the necessary files were where they needed to be (p.psarc, m.psarc, .dll)

Has anyone had the same issue, and has anyone found a solution?

Hey Bildom,

Thank you for getting in touch!

To ensure no files are damaged, could you please try verifying the game's files[ubi.li] and let us know if you still can't play these songs?

Thank you!

- Ubisoft Support

[Bildom]

Originally posted by Ubi_TheBerry:

Originally posted by Bildom:

Whatever update was pushed out yesterday for Mac screwed over my CDLCs. They won't play when I select them.

I've already checked whether the necessary files were where they needed to be (p.psarc, m.psarc, .dll)

Has anyone had the same issue, and has anyone found a solution?

Hey Bildom,

Thank you for getting in touch!

To ensure no files are damaged, could you please try verifying the game's files[ubi.li] and let us know if you still can't play these songs?

Thank you!

- Ubisoft Support

I verified the game files, got the pop-up message "5 files failed to validate and will be reacquired," and the CDLC still do not start.

[Ubi_TheBerry]

Originally posted by Bildom:

Originally posted by Ubi_TheBerry:

Hey Bildom,

Thank you for getting in touch!

To ensure no files are damaged, could you please try verifying the game's files[ubi.li] and let us know if you still can't play these songs?

Thank you!

- Ubisoft Support

I verified the game files, got the pop-up message "5 files failed to validate and will be reacquired," and the CDLC still do not start.

Thanks for the update Bildom, sorry to hear that didn't do the trick.

A complete clean reinstallation of the game may be required.

To better understand the issue though, do you receive any error messages or codes when attempting to launch these songs or is it just completely unresponsive?

- Ubisoft Support

[Bildom]

Originally posted by Ubi_TheBerry:

Originally posted by Bildom:

Whatever update was pushed out yesterday for Mac screwed over my CDLCs. They won't play when I select them.

I've already checked whether the necessary files were where they needed to be (p.psarc, m.psarc, .dll)

Has anyone had the same issue, and has anyone found a solution?

Hey Bildom,

Thank you for getting in touch!

To ensure no files are damaged, could you please try verifying the game's files[ubi.li] and let us know if you still can't play these songs?

Thank you!

- Ubisoft Support

The game is just unresponsive.

Thank you for getting back to me, I'll do the reinstall of the game.

[Ubi-WheelyDuck]

Originally posted by Bildom:

Originally posted by Ubi_TheBerry:

Hey Bildom,

Thank you for getting in touch!

To ensure no files are damaged, could you please try verifying the game's files[ubi.li] and let us know if you still can't play these songs?

Thank you!

- Ubisoft Support

The game is just unresponsive.

Thank you for getting back to me, I'll do the reinstall of the game.

Hey there,

Thank you kindly for your update,

Please let us know if you continue to have trouble after the reinstallation.

- Ubisoft Support