Game freezes after loading profile

[não binário games]

After choosing the profile option, sometimes the game just freezes on the empty room without the amps. I've tried closing it and opening it again, but it takes multiple restarts for it to work.
I've also tried playing the game without an internet connection, but it doesn't seem to make a difference. The game also crashed after songs multiple times, and when i restarted it got stuck on the empty room again.

[Cataleya22 (⁠ᵔ⁠ᴥ⁠ᵔ)]

Can be a lot of other things on the pc that are interfering.
But without extra info that's not too pinpoint.
I'll take it your on Windows, you might check Windows event viewer for possible mentions there.
Also if you are using custom songs, you might want to try removing them and then see what happens.. There could be a faulty one in between.

[76561198868205544]

Hey!

Sorry to hear that the game is freezing for you. As advised by ꧁☬⋆Cata༒leya22⋆☬꧂ this could be caused by a number of things.

We advise you to complete our basic troubleshooting guide from the link below:

{ENLACE ELIMINADO}https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/troubleshooting-technical-issues-on-pc/000061047

If the issue continues after this please let us know.

Thank you.

- Ubisoft Support

[Chico Deluxe]

I have exactly the same issue. Danes182 did you fix it?

[76561198868149032]

Publicado originalmente por Chico Deluxe:

I have exactly the same issue. Danes182 did you fix it?

Hey,

I'm sorry to hear you are also experiencing this. Have you tried the suggestions above and can you let us know what else you may have tried already?

- Ubisoft Support

[Chico Deluxe]

So I tried this in this order :
I unblock the access to path F:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\ for UplayWebCore.exe and upc.exe -> no effect
I updated the Ubisoft Connect version -> no effect
I tried to start the game from Ubisoft Connect instead of Steam -> no effect
I openned the firewall ports for Ubisoft Connect -> no effect

Installed on Windows 10 Pro Version 21H1 build 19043.1415
Processor : AMD Athlon(tm) II X2 250 Processor 3.00 GHz
RAM : 12Go
All drivers seems to be up to date.

Thank you very much for your interest to help players. I really appreciate.
Il will post if I have more infos on this issue.

[Chico Deluxe]

Hey, I managed to fix the problem.

I installed the latest version of nVidia display driver instead of the driver automatically installed by Windows.
The game doen't freeze anymore on an empty room.

Bye.

[Cataleya22 (⁠ᵔ⁠ᴥ⁠ᵔ)]

Lol, like i said, another program interfering.
Good to hear your got it working.
Play on 🤟🤘

[76561198868149032]

Publicado originalmente por Chico Deluxe:

Hey, I managed to fix the problem.

I installed the latest version of nVidia display driver instead of the driver automatically installed by Windows.
The game doen't freeze anymore on an empty room.

Bye.

Hey,

Glad to hear you found the cause of the issue and it's working now :)

Thanks for letting us know and hope you're enjoying it.

- Ubisoft Support

[Chico Deluxe]

Oups, I posted to early, It freezed some days after. It seems it freezes more during the afterwork times. Is it possible, it comes from to much network traffic or server capacity overload?

[Cataleya22 (⁠ᵔ⁠ᴥ⁠ᵔ)]

Publicado originalmente por Chico Deluxe:

Oups, I posted to early, It freezed some days after. It seems it freezes more during the afterwork times. Is it possible, it comes from to much network traffic or server capacity overload?

If that would be, it's easy to test, you can play offline aswell. Putting Steam and the game in offline mode

[Ubi-Thrupney]

Thanks for coming back to us about this, Chico - sorry to hear the issue has persisted, even after updating your graphics drivers.

Please see our troubleshooting guide[www.ubisoft.com]. From the steps you'd mentioned trying on 5th January, I can see there's a few steps we'd recommend doing from the guide. In particular from that guide, please make sure you've updated your operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game. Please also try running the game with administrator rights, as this makes sure the game has all the access it needs to load profiles.

We've not had any reports of servers issues recently, but Cataleya's recommendation is certainly a great troubleshooting step nonetheless!

Let us know if any of the above steps makes any difference - if not, we'll have some further steps we can try in that case

- Ubisoft Support

[Chico Deluxe]

Ok last status of this issue :
Open the game in admin mode : no effect
No other progs running : I never had something running in background

But i tried the advice of Cataleya22, to play in the offline mode of steam, and this seems to work.
In offline mode the game doesn't freeze on an empty room when loading the profile.

[Ubi-Thrupney]

Thanks for coming back about this, Chico - I appreciate your diligence in how you have reported these steps, since that really helps us out.

In that case, a connectivity issue sounds likely. As mentioned, we've had no widespread reports of issues with the server, so I'd recommend checking our connectivity guide[www.ubisoft.com]. In particular, from that article, please remember to reset your network hardware, switch to a wired connection (if possible, and if you aren't already), and check for software conflicts that might be causing interference (I understand you mentioned not having any programs running in the background, though - please make sure to check other systems on the network for things like downloaders).

Let me know if that doesn't solve the issue. If it comes to it, we can do some further tests via our more direct support channels that will help to diagnose the issue :)

- Ubisoft Support

[ElderSailor]

I fix this after many hours but didn't realize i got razer boost on so it was not launching everything related to the game 🤷‍♂️