song not starting

[Promises]

when i load a song it wont actually play after i tune? it loads the notes but they just sit there

[Saintdiablo]

No songs start

Just reinstalled rocksmith due to a ssd memory corruption, and no songs even base RS2014 will start. It loads past tuning with the amps and difficulty "roadmap" or whatever show up but it just stops then kicks back to the song list, any suggestions?

[Cataleya22 (⁠ᵔ⁠ᴥ⁠ᵔ)]

Yes, do a file check - right click the game in steam, choose properties and then the tab local files - then verifiy - if something is missing it will be downloaded again

[Ubi_TheBerry]

Hello guys,

I've merged your threads as they're for the same issue.

As Cata has suggested, please try verifying your game files.

Let us know if anything changes!

- Ubisoft Support

[Promises]

引用自 Ubi_TheBerry：

Hello guys,

I've merged your threads as they're for the same issue.

As Cata has suggested, please try verifying your game files.

Let us know if anything changes!

- Ubisoft Support

when i verify a game file it says itll redownload 1, it redownloads 1, and then when i launch the game it isnt working still, so i verify again, it redownloads again, and it still doesnt work, ive tried uninstalling and reinstalling, reinstalling on a different hard drive, it just wont work

[GabeFKR]

I spent years creating and downloading custom songs, now they won't start.
I tried completely removing the game then reinstalling, checking the files, formatting the computer, making other versions of the custom content, and now, not even the ones I bought from Steam Store are opening...
Such a disappointment! Help me!

EDIT
When I can start the bought content, the game crashes during the gameplay.
There's a terrible delay before/during the game. I strum and almost a second later the sound comes out.

[Ubi-Litten]

Hi all, sorry to hear you have experienced this issue. If possible could you confirm when you first noticed this occurring and if possible whether you have made any changes to your hardware or software leading up to this issue.?

Secondly, if possible could you please contact us with an image showing any error messages you receive along with your system reports as advised in the FAQ guides below :

Generating a DirectX Diagnostic Report[support.ubisoft.com]

Generating a Microsoft System Information Report[support.ubisoft.com]

- Ubisoft Support

[GabeFKR]

引用自 Ubi-Litten：

Hi all, sorry to hear you have experienced this issue. If possible could you confirm when you first noticed this occurring and if possible whether you have made any changes to your hardware or software leading up to this issue.?

Secondly, if possible could you please contact us with an image showing any error messages you receive along with your system reports as advised in the FAQ guides below :

Generating a DirectX Diagnostic Report[support.ubisoft.com]

Generating a Microsoft System Information Report[support.ubisoft.com]

- Ubisoft Support

It started around September 15 - 18, right after I purchased a song

[Ubi-Borealis]

Thanks for letting us know that, GabeFKR! Were you able to open a support case with your system files attached? If so, could you let us know the case number so we can take a closer look? Thanks!

- Ubisoft Support

[GabeFKR]

引用自 UbiBorealis：

Thanks for letting us know that, GabeFKR! Were you able to open a support case with your system files attached? If so, could you let us know the case number so we can take a closer look? Thanks!

- Ubisoft Support

Okay, I'll try doing this now!
When I'm done, I'll edit this comment.

EDIT
Ticket 12932022

[Ubi-Borealis]

引用自 GabeFKR：

引用自 UbiBorealis：

Thanks for letting us know that, GabeFKR! Were you able to open a support case with your system files attached? If so, could you let us know the case number so we can take a closer look? Thanks!

- Ubisoft Support

Okay, I'll try doing this now!
When I'm done, I'll edit this comment.

EDIT
Ticket 12932022

Thanks for sharing your case with us! You mentioned earlier in the thread that this started happening after you purchase a song. Which song was this?

Additionally, you mention the song Slit Wrist Theory in your case notes, which is a custom modded song. Please note that we so not officially support modifications to our game as it does not guarantee the experience we intend. When did you first start using modified songs?

- Ubisoft Support

[GabeFKR]

引用自 UbiBorealis：

引用自 GabeFKR：

Okay, I'll try doing this now!
When I'm done, I'll edit this comment.

EDIT
Ticket 12932022

Thanks for sharing your case with us! You mentioned earlier in the thread that this started happening after you purchase a song. Which song was this?

Additionally, you mention the song Slit Wrist Theory in your case notes, which is a custom modded song. Please note that we so not officially support modifications to our game as it does not guarantee the experience we intend. When did you first start using modified songs?

- Ubisoft Support

It started a few days after I bought Beast and The Harlot. Checking my purchase history, it makes around September 20, not 15 ~ 18 as I mentioned before.

Actually, before start purchasing songs, I used to create/download custom songs. They worked for over 2 years. In September 27, 2018 I purchased System of a Down and Smashing Pumpkins song pack, as the first official song packs I own.

[Ubi-Borealis]

引用自 GabeFKR：

It started a few days after I bought Beast and The Harlot. Checking my purchase history, it makes around September 20, not 15 ~ 18 as I mentioned before.

Actually, before start purchasing songs, I used to create/download custom songs. They worked for over 2 years. In September 27, 2018 I purchased System of a Down and Smashing Pumpkins song pack, as the first official song packs I own.

Thanks for updating that information. Did any other changes to your system happen at this time, such any updates or new software?

I can also see that my colleague, Space, has gotten back to you, requesting that you upload your MSinfo again as a .nfo file. Could you please update this at your earliest convenience. Thanks!

- Ubisoft Support

[GabeFKR]

引用自 UbiBorealis：

引用自 GabeFKR：

It started a few days after I bought Beast and The Harlot. Checking my purchase history, it makes around September 20, not 15 ~ 18 as I mentioned before.

Actually, before start purchasing songs, I used to create/download custom songs. They worked for over 2 years. In September 27, 2018 I purchased System of a Down and Smashing Pumpkins song pack, as the first official song packs I own.

Thanks for updating that information. Did any other changes to your system happen at this time, such any updates or new software?

I can also see that my colleague, Space, has gotten back to you, requesting that you upload your MSinfo again as a .nfo file. Could you please update this at your earliest convenience. Thanks!

- Ubisoft Support

I think I had a Windows update, but I formatted the system as soon as it started.

Sure, I'll upload the file and update the ticket in a minute!

[Ubi-Borealis]

引用自 GabeFKR：

I think I had a Windows update, but I formatted the system as soon as it started.

Sure, I'll upload the file and update the ticket in a minute!

Could you add this to your case notes for me? It's possible that the Windows update may be linked, so it would be good to know this as we investigate further. Once our team have been able to take a closer look at your system files, they will provide you with a update via email. Thanks!

- Ubisoft Support

[GabeFKR]

引用自 UbiBorealis：

引用自 GabeFKR：

I think I had a Windows update, but I formatted the system as soon as it started.

Sure, I'll upload the file and update the ticket in a minute!

Could you add this to your case notes for me? It's possible that the Windows update may be linked, so it would be good to know this as we investigate further. Once our team have been able to take a closer look at your system files, they will provide you with a update via email. Thanks!

- Ubisoft Support

Sure, I can add. But I formatted the system last week and when I finished, the first thing I tried was to play a purchased song, then I installed the updates (as no songs worked).