Can't connect to ubisoft server

[WollaMan]

Hi
I've had this problem for several days now, and i have been in contact with Ubisoft Nordic, who told me that I should try and start the game from Uplay instead of Steam. The problem is I don't have Uplay installed on my Macbook Pro and I have been searching for Uplay program for Mac installation, but I can only find the PC version. Can anybody help me? :)

[PenorMensor]

Same problem here on pc. However, ubisoft refuses to support since I am using a laptop. :(

[Railgunnm]

Same here....This problem you are having many people, Ubisoft has not yet been confirmed solution or anything, but are the forums with many people with this problem ...

[T@F]

*possable fix*.

It seems like once you install retail version in steam steam gives a differnt key.
(in view cd-key)
if so look at the steam key instead,if it is differnt then the retail one,then you might have to make another ubi account and use the steam key or contact ubi and ask them to fix this prob.

As it's the steam key you put in you're ubi client not the retail cd-key so it seems.

[T@F]

mathijs read what i put :)
The prob is ppl using the retail key in ubi client instead of the steam key you get once installed from retail.

[Railgunnm]

I can't connect ubi servers since a week... I can't connect never since I bougth game....

[BicepsOfSteel]

i can start uplay but the game is a pain in the ass to get to load

[WollaMan]

Well, I bought the game from steam so the only keys if have is the steam key. The problem have been there for a couple of weeks now. It worked fine he 1. week, but all the sudden it could not connect to the ubisoft server...

[JessyD]

Well i told the moderators first week, and they didnt believe me ... NOW YOU SEE - and shame yourself for the bad servicce and how you dare to treat ONCE good customers(i bought ever DLC from Rocksmit 1), but for now i will boycott this buggy crap

[caldaar]

And yet it shows forex currently in-game with 213 hours on RS2014... I think that boycott is not working out too well. :-)

[James Kurosawa]

T@F님이 먼저 게시:

*possable fix*.

It seems like once you install retail version in steam steam gives a differnt key.
(in view cd-key)
if so look at the steam key instead,if it is differnt then the retail one,then you might have to make another ubi account and use the steam key or contact ubi and ask them to fix this prob.

As it's the steam key you put in you're ubi client not the retail cd-key so it seems.

Well, seems that Ubisoft Germany won't be helping this chap. Over at the Ubisoft board (here[forums.ubi.com]) he claimed that they will not deregister the game from his Uplay account and that he has to create both a new Uplay account and Steam account, then use a new key they will provide him, in order to solve this conundrum...

[Saresnar]

A workaround found in US forum :

Open Steam window , click steam > settings > Ingame. Then tick the "Enable Steam Community in game" box, then OK. Back into Rocksmith and it immediately hit the server, the shop now works, got a free track for achievements

I unticked & ticked, and it works !
Before that I was unable to connect to Ubi server in Rocksmith.

[Xazoola]

I see people reporting the following error all over the internet: Everytime I start Rocksmith 2014 (or insert your game here) , The following error message is reported, "The Ubisoft servers are not available. Please try again later."

The fix for this reported error is to NOT use the default DNS on their router. That DNS is usually something like 192.168.254.254 or the ip address of the router itself. The DNS should be set to an external public DNS such as OpenDNS or Googles DNS.
On the PS3 Internet Setup they should manually set the primary and secondary DNS as follows:
Set the primary to OpenDNS = 208.67.222.222
set the secondary to Google = 8.8.8.8
You can down load a program called Namebench and it will determine the best DNS server for you to use. Using that program is beyond what I am willing to enter here. You can google Namebench and read all about using that program yourself. The DNS I entered above are probably going to work for you.

[wraith7201]

Xazoola님이 먼저 게시:

I see people reporting the following error all over the internet: Everytime I start Rocksmith 2014 (or insert your game here) , The following error message is reported, "The Ubisoft servers are not available. Please try again later."

Please don't keep replying to old posts.

[Stamnes]

I'm sorry for trying to resurrect this old post, but I've got the same problem now, only on the Remastered version. Did Ubisoft come with a fix?

[UbiVertigo]

Hey Stamnes, there's currently some maintenance going on with the Uplay services which may be hampering your connectivity. See if you're able to use Escape to skip the connecting stage and play offline for now.

More information on the maintenance here.[support.ubi.com]