Unable to initialize graphics system

[PainHammer]

Greetings!

I bought Rocksmith back in December of 2014, but having just acquired the guitar and cable recently, I just installed it. When I tried to run the game I got this error:

"Unable to initialize graphics system"

I have tried to reinstall/update the graphics driver -- No change.
I have tried running it in winxp mode -- No change.

I am running in Win7 and have an AMD Radeon HD 5700 Graphics card (that runs everything else just fine (AC, TF2, Portal, etc.).

Please advise.
--
Hobbes

[MTZIGG]

when the game trys to start hit F11

[MTZIGG]

OS:Windows Vista, Windows 7, Windows 8
Processor:2.66 GHz Intel Core2 Duo E6750 or 2.8 GHz AMD Athlon 64 X2 5600+
Memory:2 GB RAM
Graphics:256 MB DirectX 9 / NVIDIA® GeForce® 8600 GT or ATI Radeon™ HD 2600 XT
Hard Drive:12 GB HD space
Sound:DirectX 9.0c-compliant


What is you CPU specs
I dont think your 5700 will do it

[PainHammer]

The game never starts. That's the problem. A white window appears with nothing in it and I get the error.

Processor: Intel Core 2 Duo CPU E8200 @ 2.66 Ghz 2.67Ghz
RAM: 3 Gigs
System type: 32 bit
Graphics: ATI Radeon HD 5700
Hard Drive: 50+ Gigs of space free

[MTZIGG]

Originally posted by RosyRivets:

The game never starts. That's the problem. A white window appears with nothing in it and I get the error.

Processor: Intel Core 2 Duo CPU E8200 @ 2.66 Ghz 2.67Ghz
RAM: 3 Gigs
System type: 32 bit
Graphics: ATI Radeon HD 5700
Hard Drive: 50+ Gigs of space free

I dont think your 5700 will do it
Hit F11 as soon as you see the white screen and see if it will got to windo made

[PainHammer]

The white window is in window-mode (not full-screen) and 2 seconds later, the error message appears. I'm amazed that the 5700 can't handle it when it handles everything else perfectly.

[MTZIGG]

Do you know how to edit the config file? Its under spec for the game the amd needs to be at least an XT but i have gotten it to run on lower cards

Originally posted by RosyRivets:

The white window is in window-mode (not full-screen) and 2 seconds later, the error message appears. I'm amazed that the 5700 can't handle it when it handles everything else perfectly.

[grimlog]

The 5700 should be fine. A 2600XT is way slower than that.
http://www.videocardbenchmark.net/gpu.php?gpu=Radeon+HD+2600+XT
http://www.videocardbenchmark.net/gpu.php?gpu=Radeon+HD+5600%2F5700

[PainHammer]

Ubisoft Support gave me the answer in the end. The problem was my dual-monitors. Once I disabled one of the monitors, the game loaded without a problem. Thanks for the feedback everyone!

[PainHammer]

Here's the full response from Ubisoft (as it turned out, #3 was the issue):

Taylor @Ubisoft Support Mar 27, 2015 at 08:47 PM EDT
In order to fully troubleshoot the problem that you are having, please try the steps below:

1. Disabling your background applications:

Go to the Start menu on your Desktop. If using Windows Vista/Windows 7/Windows 8, press the Windows key and the letter R at the same time.
Type in MSCONFIG and press Enter.
Go to the Startup tab.
Click the option to Disable All.
Press Apply, then Close and pick the option to Restart.

2. Clearing your temporary files:

Go to the Start menu on your Desktop. If using Windows Vista/Windows 7/Windows 8, press the Windows key and the letter R at the same time.
Type in %TEMP% and press Enter.
Go to Edit and Select All.
Go to File and Delete.

Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

3. Make sure the drivers for your video card, sound card, motherboard and processor are up-to-date. Running 2 cards in SLI or running 2 screens can also cause issues. Deactivate SLI or unplug any additional screens you may be using. If you are overclocking, try running at the stock clock settings.

4. Make sure that any antivirus or firewall software on your system is disabled.

5. Install Windows Updates:
Click on the Windows Start button and go to All Programs --> Windows Update. In the left pane, click "Check for updates" and if any are found choose "Install updates."
http://windows.microsoft.com/en-us/windows-vista/install-windows-updates

To troubleshoot this issue for you, I need two files from your system (Direct X and MS System Information). These files report information about system drivers for your video and sound cards, as well as other vital information about your computer hardware that will help me resolve your problem.

First, make sure you have the latest version of DirectX installed on your system. Download the latest version of DirectX from http://www.microsoft.com/download/en/details.aspx?id=35.

After installing DirectX, follow these steps:

1. Open your Start menu and look for Run (Win XP), Start search (Win Vista), Search programs and files (Win 7), or Search (Win 8). You can also press the Windows key and the "R" key at the same time.
2. In the Open box, type "dxdiag" (without the quotes) and click OK.
3. Once the DxDiag file is open, click on the "Save all information...” button.
4. Click the save button to save the file as a text file to your Desktop.
5. Click on Start --> Run.
6. In the Open box, type "msinfo32" (without the quotes) and click OK.
7. When the program comes up, click on File and select Save.
8. Click the "save" button to save the file as an .nfo file to your Desktop.
9. Click on the URL (web link) for your incident in this email.
10. Type in your Uplay login name and password and click Login. Click on 'My Questions' to find your incident.
11. Click on the question you wish to update and click 'Update Question'.
12. Type a response in the "Results and/or Additional Information" section.
13. Click "Browse" and find the "dxdiag.txt" you saved earlier and click Open.
14. Click on the "Add Additional Attachments" button to attach the MSINFO32 file.
15. Finally, click Update to complete the process.

If you receive an error when attempting to upload the MSINFO32 file stating that it is too large, you will need to compress it using either WinZip or WinRAR. Once received, we will examine your system info and get back to you as soon as we can with a possible solution to your problem.

[MTZIGG]

Thank's for the correction grimlog,