How do people even get this game to work?

[abraxas86]

I've been fighting with it for a good hour now. My play time doesn't account for the time I've spent trying to Google solutions to all the problems I've encountered...

The software refuses to see either my Audigy 2 Platinum Pro OR my Steinberg CI1 audio interface. It won't let me output sound at all. I've found out after buying everything that apparently this game really hates 24-bit audio output (2014 remaster, can't handle 24-bit sound?!) but even flipping over to the SB 2 and setting 16-bit CD Audio, it STILL won't see it.

On top of that, it's telling me that it looks like my RealTone cable is unplugged, despite my Windows recording settings very much showing that it's plugged in AND showing volume peaks when I strum...

What an absolute joke... I regret paying almost full price for it all.

[Apocalypse]

DVD Quality is the expected format. CD is to low, 24-bit apparantly to high. It is indeed a bugger as my amp does only output 44.1khz and not 48k ^-^

Makes me wonder, I guess you should be able to convert this on the fly and create a virtual device for rocksmith that should work. I just have right now no idea how and I am a little bit worried over extra latency... the amp simulation is not that bad either, so my real tone cables do an pretty ok job anyway.

[abraxas86]

Originally posted by Apocalypse:

DVD Quality is the expected format. CD is to low, 24-bit apparantly to high. It is indeed a bugger as my amp does only output 44.1khz and not 48k ^-^

Makes me wonder, I guess you should be able to convert this on the fly and create a virtual device for rocksmith that should work. I just have right now no idea how and I am a little bit worried over extra latency... the amp simulation is not that bad either, so my real tone cables do an pretty ok job anyway.

Yeah, I've tried CD and DVD quality. Neither work. I legitimately don't get it. I have a ton of other recording software and VSTs that were no hassle to set up.

I've worked with open-source software and bent it to work to my needs withess struggle than this thing.

How can a company as big as Ubisoft release a game as absolutely broken as this? I honestly don't get it... Like, the stupid cord is so unnecessary but I get it, DRM etc. But why not have it output to the default system audio choice? The software doesn't automatically synchronize the screen and audio. There's a whole plethora of other audio games that work no problem at all...

For the price of the game + the dongle, I expected it to work without any major hassle. This is just ridiculous.

[Apocalypse]

Originally posted by wardrich:

How can a company as big as Ubisoft release a game as absolutely broken as this? I honestly don't get it... Like, the stupid cord is so unnecessary but I get it, DRM etc.

I first thought so too, but than I realized that this stupid usb-interface is there to reduce support to just that single piece of stupid cord and not deal with any other interfaces, etc

Even the new one coming out this year, brings finally native asio support (the thing you want) but explicit declines support for anything but their own stupid little cable.

Though to be honest, the cable itself is pretty ok, even when a little overpriced. It's not like the audio quality with it would be bad … it's just that I would prefer to use my amp sometimes over their tone simulation, even when their amp simulation is pretty good.


Anyway, oblitorigy question: When you try to use your interface, did you install the RS_Asio mod first as RS14 does not nativily support your interface? And did the setup for it too?

[abraxas86]

Originally posted by thejohnnewton:

Did you go through the Ubisoft setup guide? It should be in the install folder. Also the game works best with the built in sound on PC. Trying to get other interfaces or sound cards to work can be difficult.

The "built-in" sound I don't even think is enabled, and even if it is I don't have speakers for it. I use studio monitors plugged into a Steinberg CI-1. The only other option I have is a Soundblaster Audigy 2 (I have the Platinum Pro version, it's still going strong in W10 with some custom drivers).

I'll check out the guide and see what it recommends

[abraxas86]

Originally posted by Apocalypse:

Originally posted by wardrich:

How can a company as big as Ubisoft release a game as absolutely broken as this? I honestly don't get it... Like, the stupid cord is so unnecessary but I get it, DRM etc.

I first thought so too, but than I realized that this stupid usb-interface is there to reduce support to just that single piece of stupid cord and not deal with any other interfaces, etc

Which is fair I suppose for casual users that may not have proper audio interfaces... But that aside, my installation of the game refuses to see the official cable, even.

Originally posted by Apocalypse:

Even the new one coming out this year, brings finally native asio support (the thing you want) but explicit declines support for anything but their own stupid little cable.


Though to be honest, the cable itself is pretty ok, even when a little overpriced. It's not like the audio quality with it would be bad … it's just that I would prefer to use my amp sometimes over their tone simulation, even when their amp simulation is pretty good.

TBH I had no idea there was a new Rocksmith game coming out. Hopefully it works better than this one... I've got over 2 hours clocked on this one and it's literally all just me poking a dead horse with a stick in hopes that it moves lol.

Originally posted by Apocalypse:

Anyway, oblitorigy question: When you try to use your interface, did you install the RS_Asio mod first as RS14 does not nativily support your interface? And did the setup for it too?

No, not yet. I kinda took a break from the output for a bit to see if I could even just get the input going... I'd be happy even just it to do *something*

[gangles_]

I just managed to fix my issue with no output. I had to use the onboard sound and PHYSICALLY unplug my USB Audio interface. Just disabling it in Windows wasn't enough. Rocksmith wont see my onboard audio with the USB plugged in. Even though Windows sees it just fine.
So, use onboard sound. Set it to 16bit 48khz. Disable in the Windows Sound settings anything other that the sound output you are using for Rocksmith AND unplug any external audio interfaces.
Hope that works for you!

[Apocalypse]

Odd, as plenty of people seem to be able to use their interfaces or at least keep them connected.
Still the most basic trouble shooting seems to have worked, so that is at least something.

You might try it the other way around too, with disabling your onboard sound entirely and setting up RS_Asio with your interface instead. (still dvd quality settings, etc).

[76561198868205544]

Originally posted by gangles_:

I just managed to fix my issue with no output. I had to use the onboard sound and PHYSICALLY unplug my USB Audio interface. Just disabling it in Windows wasn't enough. Rocksmith wont see my onboard audio with the USB plugged in. Even though Windows sees it just fine.
So, use onboard sound. Set it to 16bit 48khz. Disable in the Windows Sound settings anything other that the sound output you are using for Rocksmith AND unplug any external audio interfaces.
Hope that works for you!

That is great to hear that you managed to resolve this. For those still experiencing this issue please contact us via a private message on our social media channels here:

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Thank you.

- Ubisoft Support

[Katanshin]

"Great to hear" but will you release a patch? Collate it with all the other issues involving sound drivers? Stop wasting people's time with weeks of inane high level troubleshooting steps that have nothing to do with the actual problem?

In fact can we for once, get an official statement on why there are so many problems with this game and no corrective action taken?

[Ubi_TheBerry]

Originally posted by Katanshin:

"Great to hear" but will you release a patch? Collate it with all the other issues involving sound drivers? Stop wasting people's time with weeks of inane high level troubleshooting steps that have nothing to do with the actual problem?

In fact can we for once, get an official statement on why there are so many problems with this game and no corrective action taken?

Hello Katanshin,

Sorry to hear you've had a negative experience with Rocksmith 2014.

At this moment, core development for Rocksmith 2014 Remastered has concluded, so there are no future major updates planned and therefor we can offer no guarantee of any patches.

That said, we do still offer support to players with issues and the starting point for many performance issues are the steps we offer which have been known to be the solution in some instances.

Of course, this isn't always the case and is why we always welcome players to get in touch directly with us so we can gather further information on your setup to be able to provide more tailored support and hopefully get the issue eventually resolved.

In cases we cannot resolve an issue, the detailed steps and information we'd have collected until that point are passed onto the relevant teams to see if action can be taken, however with many legacy titles, as noted above given the situation regarding their development, we can't guarantee a patch or immediate fix every time.

If you are having issues with Rocksmith yourself, you're more than welcome to let us know of contact us directly if you haven't yet already and we will be more than happy to assist.

Thank you.

- Ubisoft Support

[Katanshin]

Originally posted by Ubi_TheBerry:

Originally posted by Katanshin:

"Great to hear" but will you release a patch? Collate it with all the other issues involving sound drivers? Stop wasting people's time with weeks of inane high level troubleshooting steps that have nothing to do with the actual problem?

In fact can we for once, get an official statement on why there are so many problems with this game and no corrective action taken?

Hello Katanshin,

...

- Ubisoft Support

Thanks, but I find the support available to be entirely lacking as well, and whilst I do understand the situation, if that is the case you should simply stop selling the game because I can tell you with no exaggeration that I am so disgusted by the attitude of selling a known faulty (and growing faultier) product without being able to reassure players of support. And a company of Ubi's size and capability? How far you guys have come since the good old days of being for the gamers and not the board members.

I managed to fix my issue and have been helping others do so on other threads. Where should I send the invoice?

[Ubi-WheelyDuck]

Originally posted by Katanshin:

Originally posted by Ubi_TheBerry:

Hello Katanshin,

...

- Ubisoft Support

Thanks, but I find the support available to be entirely lacking as well, and whilst I do understand the situation, if that is the case you should simply stop selling the game because I can tell you with no exaggeration that I am so disgusted by the attitude of selling a known faulty (and growing faultier) product without being able to reassure players of support. And a company of Ubi's size and capability? How far you guys have come since the good old days of being for the gamers and not the board members.

I managed to fix my issue and have been helping others do so on other threads. Where should I send the invoice?

Hey there,

It is great to hear that you fixed the issue you were having and have shared your experience to help others.

Thank you for your feedback regarding the support you have received also.

If ever we can help in the future just let us know.

- Ubisoft Support

[Katanshin]

Originally posted by thejohnnewton:

Since you fixed the issue on your own why do you claim the game is "faulty?" It would appear to have been something on your side. It would be great if the support staff could have helped you quickly find your issue but did you share it with them so they could help others in the future?

As for being for board members not the gamers. Don't fool yourself. All companies are for the owners of their business first. If they're not they won't be in business for long.

You apparently did not read my posts. Fairly obviously, because I should not have to fix anything, there is no 'fault' on my side, I am not doing anything 'improper' which is precisely why people who encounter these problems struggle so much to determine the cause. And for your reference my background is computer science, a doctorate, and a decade of experience. So yes, I tried to help their support, and yes, I did things the right way. I wouldn't be so angry or dismissive of their efforts had they been anything close to what I expected professionally or instead of having people download dxdiag records and turn of 2nd monitors, actually enacted troubleshooting steps relevant to the symptoms or leveraging community offered solutions. They have since literally said there's no budget interest or intent to patch the game, and so considering others will have a similar setup to mine and purchase the game, I consider them to be selling a faulty product.

Yes, I understand capitalism too, thanks. Some companies manage to at least affect an air of caring and competence.