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Your loss if you ignorantly returned it because of a perfectly normal configuration need.
First, make sure your computer meets/exceeds Rocksmith's requirements.
Make sure Windows/MacOS and all drivers are up to date.
PCI-E analog output audio is best. USB interfaces are not officially supported, USB speakers/headphones can work, but are far from optimal because of system overhead.
Make sure the output is configured to 16-bit 2channel 48Khz, audio enhancements should be OFF, exclusive mode ON.
Configure the RT cable for 1-ch 16-big 48Khz.
For RS.ini try for the lowest latency buffers and Max output buffer size you can manage without getting any crackling. Try settings of 2 or 4 for latency buffers, and 256 or 512 for max output buffer size. Default of 0 is 1024/1MB max output buffer.
You may get better performance by lowering graphics settings, if your hardware can't handle it. try full screen mode, or windowed as well.