[SOLVED] 'A problem has occurred with your display driver...'

[Azrael]

"A problem has occurred with your display driver. This can be caused by out of date drivers, using game settings higher than your GPU can handle, an overheating GPU, or an error with the game. Please try updating your graphics drivers, or lowering your in-game settings. Current GPU and graphics driver: NVIDIA GeForce RTX 4090, 552.44."

(0x887A002B: UNKNOWN)

In-game Settings: Max Preset, XeGTAO, DLSS Quality, FSR Frame Generation, V-Sync: On. Exclusive Fullscreen.
NVIDIA Settings: Prefer Maximum Performance, all else driver default
Resolution: 3840x2160 @ 120Hz (G-Sync Enabled)

1.0 -- Relevant System Specs --

CPU: i9 10900k @ 5.2GHz (Temperatures During Session: 65-72°C)
GPU: Asus ROG Strix RTX 4090 (Temperatures During Session: 48-57°C)
RAM: 64GB @ 3200MHz
PSU: 1200W

2.0 -- Extra Commentary --

The game runs perfectly smooth at most of the times over 100 FPS, I thought I needed to limit FPS in order for G-Sync to kick in but it seems to do fine like this. Same smoothness could not be achieved with NVIDIA's Frame Generation or by keeping V-Sync off. I have been changing some Display/Graphical settings during this session that ultimately led to a crash.

- All crashes seem to happen during or starting dialogue/cutscenes.
- Problem occurs randomly and is unrelated to session time.
- Problem does NOT seem to be related to either or both V-Sync and G-Sync.
- Problem may be related to memory allocation.
- Problem could be related to sudden FPS spikes.

Would appreciate help if you've found a fix yourself.

3.0 -- Possible Fix (Subject to updates) --

NOTICE: NVIDIA driver version 555.85 does NOT fix this issue, and has been reported that it may make things worse. Impossible to be certain since they happen at random, but there is no need to update your drivers unless you need it for other games (F1 24, Senua's Saga: Hellblade II, Serum and XDefiant)

After doing some more research in the driver, it appears more people are experiencing this issue even with other games. Rolling back the driver to the previous one solved it for them. (e.g. Hogwarts Legacy, Star Wars: Jedi - Survivor, Horizon Forbidden West)

Fortunately I always keep several previous drivers at hand, but a lot of people do not. If you want to give it a shot you can find older NVIDIA drivers here: https://www.nvidia.com/Download/Find.aspx

Remember to fully uninstall your current GPU drivers first with Display Driver Uninstaller[www.guru3d.com] while in Safe Mode, restart the system and install the previous drivers.

- Reducing memory clock speed has been reported to work for one user.
- Undervolting the GPU has been reported to work for one user.
- Changing Anti-Aliasing to XeSS + FSR3 has been reported to work for one user.
- Lowering Level of Detail temporarily seem to fix Tale of Iyo crash for one user.

4.0 -- Fix That Worked For Me --

For me it may have turned out to be a CPU priority issue. I fixed it by downloading Anti-Stutter - High CPU Priority by ChemBoy1. People may have seen others recommend making this change in the registry keys manually, ChemBoy1 just made it easier and wrote two scripts that would install the key and one to uninstall the key at will without having to add/remove the keys manually.

Updated link below, remember to read the instructions carefully as this is a universal key that needs manual input in order to work properly.

Link: https://www.nexusmods.com/site/mods/1089

5.0 -- Changelog --

May 4th, 2025:
- Added possible fix for this crash on Tale of Iyo in Legends Mode. (by Apathybill)
- Added link to Display Driver Uninstaller app.
- Updated dead/expired links.
- Updated description to better match the updated links attached.

[Zylo]

Ursprungligen skrivet av Fromage:

For me, turning off DLSS has stopped this crash from happening from frequently to once in 8 hrs so far.

This seems to have helped for me also, no crashes or BSOD in many hours of play just a weird whole screen shadow retention thing that happens periodically especially around campfires.

Again: RTX4090 / 552 driver / Currently only on "High" preset without DLSS HDR On Refresh limited to 60fps (Half TV refresh of 120hz).

Thanks for your work Elmer and for dealing with the morons and bots! Unbelievable, why!? Where do they even come from lol.

Clearly the Devs need to release a few fixes and optimise more. Hopefully this message is being heard, understood and actioned.

[Mitth'raw'nuruodo]

Thjs might be an issue of using older PSU with RTX4000 series GPUs. Since your CPU is old, I expect your PSU is also old, and you have only upgraded the GPU.

RTX4000 GPUs are known to have power surges. New ATX3.0 PCIE5.0 PSUs are designed to deal with this. Older PSUs are not, and that surge will cause a crash.

[Zylo]

Ursprungligen skrivet av Mitth'raw'nuruodo:

Thjs might be an issue of using older PSU with RTX4000 series GPUs.

RTX4000 GPUs are known to have power surges. New ATX3.0 PCIE5.0 PSUs are designed to deal with this. Older PSUs are not, and that surge will cause a crash.

Nope. As mentioned in earlier posts I am using an ATX 3.0 1300W via 12vhpvr. All temps nominal and voltages are fine.

[Mitth'raw'nuruodo]

Ursprungligen skrivet av Zylo:

Ursprungligen skrivet av Mitth'raw'nuruodo:

Thjs might be an issue of using older PSU with RTX4000 series GPUs.

RTX4000 GPUs are known to have power surges. New ATX3.0 PCIE5.0 PSUs are designed to deal with this. Older PSUs are not, and that surge will cause a crash.

Nope. As mentioned in earlier posts I am using an ATX 3.0 1300W via 12vhpvr. All temps nominal and voltages are fine.

I was replying to the original poster.

There can be many reasons for GPU to crash. But in case of OP, it may be because of old PSU.

[Zylo]

Ursprungligen skrivet av Mitth'raw'nuruodo:

Ursprungligen skrivet av Zylo:

Nope. As mentioned in earlier posts I am using an ATX 3.0 1300W via 12vhpvr. All temps nominal and voltages are fine.

I was replying to the original poster.

There can be many reasons for GPU to crash. But in case of OP, it may be because of old PSU.

Sure. I'm just indicating that it is happening on ATX3.0 supplies and so probably is not the cause as such. This is almost certainly A SOFTWARE ISSUE. Thanks

[Azrael]

Ursprungligen skrivet av Mitth'raw'nuruodo:

Ursprungligen skrivet av Zylo:

Nope. As mentioned in earlier posts I am using an ATX 3.0 1300W via 12vhpvr. All temps nominal and voltages are fine.

I was replying to the original poster.

There can be many reasons for GPU to crash. But in case of OP, it may be because of old PSU.

No. The GPU isn't crashing, the driver isn't crashing. The GPU isn't making power fluctuations, and like I've said in OP it's no temperature issue neither. It's not due to a lack of power or PSU wattage. I use a Corsair HX1200 - 1200W Platinum cartified PSU and it's about 2 years old. You also don't need an ATX3.0 PSU for RTX 4000 series cards, NVIDIA said so themselves, besides the wiring wouldn't fit OR the GPU wouldn't power at all if it couldn't, even with adapters it wouldn't matter. So I'm very sure it's not a PSU issue.

[Azrael]

Ursprungligen skrivet av Zylo:

Ursprungligen skrivet av Fromage:

For me, turning off DLSS has stopped this crash from happening from frequently to once in 8 hrs so far.

This seems to have helped for me also, no crashes or BSOD in many hours of play just a weird whole screen shadow retention thing that happens periodically especially around campfires.

Again: RTX4090 / 552 driver / Currently only on "High" preset without DLSS HDR On Refresh limited to 60fps (Half TV refresh of 120hz).

Thanks for your work Elmer and for dealing with the morons and bots! Unbelievable, why!? Where do they even come from lol.

Clearly the Devs need to release a few fixes and optimise more. Hopefully this message is being heard, understood and actioned.

I appreciate the support. Today I found something that may have helped - no crashes at all so far in a full session of 5 hours gaming, including dialogues, stand-offs and cutscenes all things that normally randomly crashes. I downloaded a little mod called Anti-Stutter - High CPU Priority by ChemBoy1. It's supposed to help older CPUs, putting Ghost of Tsushima on high priority, a simple concept. It's a lead against this error, but I can't confirm it until I've played at least a few more sessions without crashing.

Here's a link to it: https://www.nexusmods.com/ghostoftsushima/mods/16

It comes with an installation and uninstallation script. What it does is basically add "CpuPriorityClass"=dword:00000003 registry key to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options/GhostOfTsushima.exe/PerfOptions, if you look closely enough you may find this suggestion by other people as well.

Good luck!

[writ-in-water]

Ursprungligen skrivet av Faith.CFE:

Ursprungligen skrivet av writ-in-water:

Hi, I don't know if anyone may find it useful but who knows. I actually used to incur into this very issue. However since I changed the anti-aliasing configuration to Xess Native (set hitherto to AMD FSR 3 Native), it has become much more stable and I've yet to encounter any crashes whatsoever. Cheers!

Thanks Writ! Looks like the issue is fixed on my end when turning the anti-aliasing to XeSS instead of DLSS. Just played an hour+ and no driver crashes yet compared to before when I got a crash almost every 5-30minutes. Need to play more, but if no more crashes it seems like an issue somewhere in the Nvidia stack particularly with their anti-aliasing.

For reference, using an under-volted EVGA 3080 (v552.44) and Ryzen 5900x with 64GB RAM XMP1.

Glad to hear that. You welcome. Unfortunately, I still had some crashes related to this issue, even with XeSS AA (fewer, though). I will now try to play after the update. Moreover, the game did not close properly on the launch version. Maybe they fixed it.

[Azrael]

Ursprungligen skrivet av EASY BOT Elmer:

Ursprungligen skrivet av Zylo:

This seems to have helped for me also, no crashes or BSOD in many hours of play just a weird whole screen shadow retention thing that happens periodically especially around campfires.

Again: RTX4090 / 552 driver / Currently only on "High" preset without DLSS HDR On Refresh limited to 60fps (Half TV refresh of 120hz).

Thanks for your work Elmer and for dealing with the morons and bots! Unbelievable, why!? Where do they even come from lol.

Clearly the Devs need to release a few fixes and optimise more. Hopefully this message is being heard, understood and actioned.

I appreciate the support. Today I found something that may have helped - no crashes at all so far in a full session of 5 hours gaming, including dialogues, stand-offs and cutscenes all things that normally randomly crashes. I downloaded a little mod called Anti-Stutter - High CPU Priority by ChemBoy1. It's supposed to help older CPUs, putting Ghost of Tsushima on high priority, a simple concept. It's a lead against this error, but I can't confirm it until I've played at least a few more sessions without crashing.

Here's a link to it: https://www.nexusmods.com/ghostoftsushima/mods/16

It comes with an installation and uninstallation script. What it does is basically add "CpuPriorityClass"=dword:00000003 registry key to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options/GhostOfTsushima.exe/PerfOptions, if you look closely enough you may find this suggestion by other people as well.

Good luck!

Another 5 hour session with no crashes since I use this registry key.

[Azrael]

And another 6 hours or so session with no crash. I'll consider this crash fixed by this method and will add it to the original post. Thanks everyone who contributed to this thread!

[Azrael]

Another 7 hours with no crash. I daresay this issue has been solved.

[On3Piece]

Ursprungligen skrivet av EASY BOT Elmer:

Another 7 hours with no crash. I daresay this issue has been solved.

good for you. i still get the crash 1-2 min in the game xD. EVERYTIME.
i wanna give up until the next patch... but the game is too good.
sadly, if i get in the game, i only can play for 1-2 min maybe not even close to 1 min... 8 time i got in the game... 8 time got kicked out in less than 2 min

[Azrael]

Ursprungligen skrivet av On3Piece:

Ursprungligen skrivet av EASY BOT Elmer:

Another 7 hours with no crash. I daresay this issue has been solved.

good for you. i still get the crash 1-2 min in the game xD. EVERYTIME.
i wanna give up until the next patch... but the game is too good.
sadly, if i get in the game, i only can play for 1-2 min maybe not even close to 1 min... 8 time i got in the game... 8 time got kicked out in less than 2 min

Seriously, did you try my fix? I didn't just report all is well without at least providing the fix :p

[On3Piece]

Ursprungligen skrivet av EASY BOT Elmer:

Ursprungligen skrivet av On3Piece:

good for you. i still get the crash 1-2 min in the game xD. EVERYTIME.
i wanna give up until the next patch... but the game is too good.
sadly, if i get in the game, i only can play for 1-2 min maybe not even close to 1 min... 8 time i got in the game... 8 time got kicked out in less than 2 min

Seriously, did you try my fix? I didn't just report all is well without at least providing the fix :p

yes. i clicked on it, it gave me an warning, i accept, restarted my pc, logged into the game, it worked a few more minutes( 10-15), crash again.
everything is on OFF in OPTIONS>DISPLAY. Graphics LOW AND MEDIUM. GPU 98-100% with 50°C, CPU 35-45% .

[Zylo]

Thanks Elmer for posting your fix. I love Nexus but am not really wanting to run a script to edit the Registry. I prefer to do regedits manually and only as a last resort. I may try setting Priority as high in Task Manager BUT I think that DLSS may be the culprit. I will wait for a fix from the devs and in the meantime am scaling settings back up one by one but am stable for 6 hours+ of play as is. I am however still getting this weird full screen shadow retention issue, have you or anyone else) seen this I wonder? Anyway - cheers.