Issue Report: The Book of Unwritten Tales crashes when launching settings

[Skomli]

After the last update The Book of Unwritten Tales starts, but when clicking on "Settings" ingame it crashes. Beside of that the game seems to work (but just tested it for a few minutes).

Command line output: http://pastebin.com/LUq9MyuW

Sysinfo:

Prozessor:
    Hersteller: GenuineIntel
    Geschwindigkeit: 3301 MHz
    4 logische Prozessoren
    4 technische Prozessoren
    HyperThreading:  Nicht unterstützt
    FCMOV:  Unterstützt
    SSE2:  Unterstützt
    SSE3:  Unterstützt
    SSSE3:  Unterstützt
    SSE4a:  Nicht unterstützt
    SSE41:  Unterstützt
    SSE42:  Unterstützt
    
Netzwerk-Informationen:
    Netzwerk-Geschwindigkeit: 
    
Betriebssystem:
    Ubuntu 12.04.1 LTS (64 Bit)
    Kernel-Name: Linux
    Kernel-Version: 3.2.0-34-generic
    X-Server-Vendor: The X.Org Foundation
    X-Server-Release: 11103000
    
Grafikkarte:
    Treiber: ATI Technologies Inc. AMD Radeon HD 6800 Series   

    Treiber-Version: 4.2.11978 Compatibility Profile Context
    Desktop-Farbtiefe: 24 Bit per Pixel
    Monitor-Aktualisierungsrate: 60 Hz
    Anbieterkennung: 0x1002
    Gerätekennung: 0x6738
    Anzahl der Monitore: 1
    Anzahl der logischen Grafikkarten: 1
    Prim. Anzeigeauflösung: 1920 x 1080
    Desktop-Auflösung: 1920 x 1080
    Prim. Anzeigegröße: 52,1 cm x 29,3 cm (59,7 cm diag.)

    Kein prim. VRAM entdeckt
    
Soundkarte:
    Audiogerät: Realtek ALC892
    
Speicher:
    RAM: 7958 MB
    
Weitere Daten:
    UI-Sprache: Deutsch (Deutsch)
    LANG:  de_DE.UTF-8
    Mikrofon: Not set
    Verfügbarer Festplattenspeicher insgesamt: 86399 MB
    Größter freier Festplattenspeicherblock: 52355 MB
    
Installierte Software:
    
Recent Failure Reports:
    

[Jafinto]

I can reproduce this issue. System info at the bottom of this page.

If I replace the RenderSystem_GL.so with one that I compiled[dl.dropbox.com] myself (taken from the Ubuntu 12.04 package source), I can access the settings menu. Note: I do not recommend running libraries one has downloaded from the internet.

System info:

Processor Information:
    Vendor:  AuthenticAMD
    Speed: 2608 Mhz
    4 logical processors
    4 physical processors
    HyperThreading:  Unsupported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Supported
    SSE41:  Unsupported
    SSE42:  Unsupported
    
Network Information:
    Network Speed:  
    
Operating System Version:
    Ubuntu 12.10 (64 bit)
    Kernel Name:  Linux
    Kernel Version:  3.5.0-19-generic
    X Server vendor:  The X.Org Foundation
    X Server release:  11300000
    
Video Card:
    Driver:  ATI Technologies Inc. ATI Radeon HD 5700 Series 

    Driver Version:  4.2.11995 Compatibility Profile Context
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 59 Hz
    VendorID:  0x1002
    DeviceID:  0x68be
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1440 x 900
    Desktop Resolution: 1440 x 900
    Primary Display Size: 16.14" x 10.12"  (19.02" diag)
                                            41.0cm x 25.7cm  (48.3cm diag)
    Primary VRAM Not Detected
    
Sound card:
    Audio device: ATI R6xx HDMI
    
Memory:
    RAM:  3953 Mb
    
Miscellaneous:
    UI Language:  English
    LANG:  en_US.UTF-8
    Microphone:  Not set
    Total Hard Disk Space Available:  938900 Mb
    Largest Free Hard Disk Block:  118512 Mb
    
Installed software:
    
Recent Failure Reports:

[excieve]

I confirm that. Replacing RenderSystem_GL.so with the one provided by Jafinto stops settings from crashing for me as well.

[sorath]

I confirm crashing while trying to enter Settings menu in Demo of game.
I tried to use RenderSystem_GL.so from ubuntu binary package (on my Gentoo system) of libogre 1.7.4 and 1.8.0 but unsuccessfully. It's strange that their size differ from library placed in game folder (1.4 mb of original and 1.0 mb of downloaded from repository)

[sorath]

Ursprünglich geschrieben von Jafinto:

I can reproduce this issue. System info at the bottom of this page.

If I replace the RenderSystem_GL.so with one that I compiled[dl.dropbox.com] myself (taken from the Ubuntu 12.04 package source), I can access the settings menu. Note: I do not recommend running libraries one has downloaded from the internet.

Jafinto, what version of ogre did you compile? And why chosen Ubuntu 12.04 package source instead native Ubuntu 12.10?

[sorath]

I have download libogre-1.7.4-3 from Precise (Ubuntu 12.04) repository for i386[packages.ubuntu.com], took from this archive RenderSystem_GL.so library and place to '$gamepath$/lib/32/'. Now I can to reach Settings menu :)

I also try 1.7.4-5 and 1.8.0 from Ubuntu Quantal branch but gain Aborted error again trying go to Settings menu in game.

[Jafinto]

Ursprünglich geschrieben von sorath:

Jafinto, what version of ogre did you compile? And why chosen Ubuntu 12.04 package source instead native Ubuntu 12.10?

I used the libogre-1.7.4-3 package from the Ubuntu 12.04 repository. I used that one as I wanted to debug the library to find the error, and I didn't have a 12.10 VM around.

[sorath]

I just saw at your system info

Operating System Version:
    Ubuntu 12.10 (64 bit)

:)
So at least it's good news that game work with 'RenderSystem_GL.so' of 'libogre-1.7.4-3' (32bit) compiled and binary package replaced original that placed in game directory.

[Lysius]

I had this crash only once. After restarting the game, I can now enter the settings menu without a problem. I did not have to modify any libraries.
I'm on Fedora 17 (64 bit).

[[LINUX]FinCoder]

It doesn't even start on me. I tried to create a thread, but cannot see it nowhere!

ParticleUniverse: Particle Emitter Type 'Entity' registered
*** Initializing OIS ***
X Error of failed request: BadAccess (attempt to access private resource denied)
Major opcode of failed request: 2 (X_ChangeWindowAttributes)
Serial number of failed request: 7
Current serial number in output stream: 8
AL lib: ReleaseALC: 1 device not closed
Game removed: AppID 226540 "The Book of Unwritten Tales: The Critter Chronicles Demo", ProcID 2311
saving roaming config store to 'sharedconfig.vdf'

[Jafinto]

FinCoder, your issue is covered here. You can work around it by disabling "Steam Community In-Game" from the properties menu of the game.

[[LINUX]FinCoder]

You are right that did fix my problem. The game is working after taking the ingame community off.

[garisboing]

Ursprünglich geschrieben von Lysius:

I had this crash only once. After restarting the game, I can now enter the settings menu without a problem. I did not have to modify any libraries.
I'm on Fedora 17 (64 bit).

I'm on Fedora 17 KDE 32 bit
The game segfaults when trying to access settings consistently.

Processor Information:
Vendor: GenuineIntel
Speed: 2499 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Unsupported

Network Information:
Network Speed:

Operating System Version:
"Fedora release 17 (Beefy Miracle)" (32 bit)
Kernel Name: Linux
Kernel Version: 3.6.9-2.fc17.i686
X Server vendor: Fedora Project
X Server release: 11204000

Video Card:
Driver: NVIDIA Corporation GeForce GTX 560 Ti/PCIe/SSE2

Driver Version: 4.2.0 NVIDIA 304.64
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 59 Hz
VendorID: 0x10de
DeviceID: 0x1200
Number of Monitors: 1
Number of Logical Video Cards: 1
Primary Display Resolution: 1680 x 1050
Desktop Resolution: 1680 x 1050
Primary Display Size: 19.45" x 12.60" (23.15" diag)
49.4cm x 32.0cm (58.8cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1023 MB
Supported MSAA Modes: 2x 4x 8x 16x

Sound card:
Audio device: Analog Devices AD1989B

Memory:
RAM: 3284 Mb

Miscellaneous:
UI Language: English
LANG: en_US.UTF-8
Microphone: Not set
Total Hard Disk Space Available: 165709 Mb
Largest Free Hard Disk Block: 121237 Mb

Installed software:

Recent Failure Reports:

[DarkStarSword]

Same bug + workaround confirmed in The Critter Chronicles.

[mannerov]

I played the Critter Chronicles demo with this fix, But I'm getting an issue:
When changing the resolution in Settings and restarting the game, the resolution is correctly set but the images are drawn as if the resolution was the same than before: If I set a lower resolution than my max resolution supported, The bottom and the right of the game are missing. That may be due to the fix.

[Banshee]

Ubuntu 12.10 x86_64, same issue with settings, overlay is disabled. Did not try the workaround yet, probably works as for everyone.