Steam is not doing refunds for this game........

[The Real CHIM Shady]

"Hello,

A staff member has replied to your question:

Hello Thomas,

Thank you for contacting Steam Support.

We cannot offer a refund for this transaction.

As with most software products, we do not offer refunds or exchanges for purchases made on our website or through the Steam Client. This includes, but is not limited to, games, Early Access Games, software, gifted or traded purchases, downloadable content, subscriptions, and in-game items/currency.

We will make an exception and refund titles that are still listed as available for Pre-Purchase on our website. The refund request must be received prior to the official release date for the item. You can see when a pre-purchased title is scheduled to officially unlock by viewing the green information bar on its store page.

This only applies to preorders purchased from your account; preordered titles received or sent through the Steam Trading system cannot be refunded. We do not offer refunds for Early Access Games.

Please review Section 3 of the Steam Subscriber Agreement for more information.
http://www.steampowered.com/index.php?area=subscriber_agreement "

Looks like im done with steam until they get their ♥♥♥♥ together......

Even ♥♥♥♥♥♥♥ EA does refunds for broken ♥♥♥♥/unfinished ♥♥♥♥......

[Cyborgt]

Puella Magi Madoka Magica の投稿を引用：

Even ♥♥♥♥ing EA does refunds for broken ♥♥♥♥/unfinished ♥♥♥♥......

Really? You sure about that? I remember hearing about a time when multiplayer was basically broken on all of their games because of an issue with Origin but I don't remember hearing about the refunds they were issueing for those games. From what I heard, it took quite some time for them to get around to fixing it as well. Not that i'd know from experience since I don't use Origin but I think you're slightly overstating things with that one.

[Fizban Frobozz]

This is nothing new, sadly. People have been trying to get refunds for this game and others under similar circumstances with no luck for years. Steam makes more money this way.

[Phillip Mamauf Wipharts]

Cyborgt の投稿を引用：

Puella Magi Madoka Magica の投稿を引用：

Even ♥♥♥♥ing EA does refunds for broken ♥♥♥♥/unfinished ♥♥♥♥......

Really? You sure about that? I remember hearing about a time when multiplayer was basically broken on all of their games because of an issue with Origin but I don't remember hearing about the refunds they were issueing for those games. From what I heard, it took quite some time for them to get around to fixing it as well. Not that i'd know from experience since I don't use Origin but I think you're slightly overstating things with that one.

Yes and they also have a 30 day money back guarantee now. If you are not happy about the game, they will refund you without question. I never thought I'd say it but EA's business model on origin is a hell of a lot less hostile towards the end user than Steam is. And with Steams introduction of boatloads of ancient shovelware and early green access BS with no quality control, the fact that they havent got anything similar is just plainly bad and greedy practices. When EA have the upper hand on you in the costumer care department, you seriously need to rethink what you are up to and get your ♥♥♥♥ together.

I think Valve should use this as a logo for steam
http://mentalfloss.com/sites/default/files/styles/article_640x430/public/toilet_flushing_5.jpg

Its still a general HVAC article, just more fitting of where Steam is heading.

[Fizban Frobozz]

Cloak&Dagger Inc. の投稿を引用：

I've bought through Origin a bit. They are doing some things right trying to compete with Steam. The biggest handicap they have is their reluctance to have the big sales discounts that Steam has all the time. EA has openly stated they feel deep discounts devalue the IP and are a bad thing. If they want to really compete, they will need to change that.

[muzzy]

Simple: Boycott steam. Don't buy anything from steam.

[Phillip Mamauf Wipharts]

Solo Solitaire の投稿を引用：

Cloak&Dagger Inc. の投稿を引用：

I've bought through Origin a bit. They are doing some things right trying to compete with Steam. The biggest handicap they have is their reluctance to have the big sales discounts that Steam has all the time. EA has openly stated they feel deep discounts devalue the IP and are a bad thing. If they want to really compete, they will need to change that.

I agree.

[Cyborgt]

Cloak&Dagger Inc. の投稿を引用：

Yes and they also have a 30 day money back guarantee now. If you are not happy about the game, they will refund you without question.

Huh, that's something I hadn't heard. It is pretty sad when EA can beat you on the consumer protection front but tbh, that isn't likely to do anything to Steam. Origin has one fatal flaw that pretty much every other digital distribution service shares with it. Inferior service.

For all Steam's faults it still proves significantly more convenient, cheaper (due to the prevelance of sales,) more stable and provides a wider selection that pretty much any other option. That combined with the largest PC market share (thanks mostly to being the first of its size) is likely to keep things going the same way for quite some time. As long as nobody else can compete in those areas, Steam is never going to have to change.

Solo Solitaire の投稿を引用：

I've bought through Origin a bit. They are doing some things right trying to compete with Steam. The biggest handicap they have is their reluctance to have the big sales discounts that Steam has all the time. EA has openly stated they feel deep discounts devalue the IP and are a bad thing. If they want to really compete, they will need to change that.

Well, their CEO said that anyway... iirc. They've already started having the occassional sale though from what i've heard. Not nearly as frequent or big as the Steam sales but it's at least proof that someone working at Origin knows they're necessary.

[Fizban Frobozz]

Cyborgt の投稿を引用：

One nice thing they've been doing the last couple of months is giving away 1 older game free.

[76561198069409126]

Steam really needs a competition very badly.
I never used origin (hack if there where no cheap games on steam, I would never use it also), but if I remember good they do give refunds, but not for all games, only for those made directly by EA

[Cyborgt]

ragnar119 の投稿を引用：

Steam really needs a competition very badly.
I never used origin (hack if there where no cheap games on steam, I would never use it also), but if I remember good they do give refunds, but not for all games, only for those made directly by EA

Now that you put it that way, I do vaguely remember something about that. Tagging it as the EA guarantee or something like that. It makes sense for them to do considering they make almost entirely series of games with established markets that were going to buy their games to begin with. It also makes it easy for them to seem consumer friendly by offering refunds of some form even if it isn't any better than other companies overall.

Solo Solitaire の投稿を引用：

One nice thing they've been doing the last couple of months is giving away 1 older game free.

Yeah, but that's for the same reason their CEO doesn't believe in sales. They're shortsighted. They don't see old games as holding any real value because the only thing they care about is the early sales blitz after a new release. At least in the case of giving away old titles it's actually somewhat intelligent. After all, they're giving up something they see as worthless but since they're likely to make a sequel to whatever they give away they're potentially increasing the franchise's market.

[Kartoffelsuppe]

That makes sense that they don't wanna give refund, they would lose all that juicy money, but the problem here is that they not only support scammers with that behaviour, they basically are in the same boat with them.

I know that they don't plan something like this but imagine you walk into a store. There you see a man in black clothes that robs people but the store owner & his staff don't do anything. After he is done robbing, the store owner gets a cut. Some costumers already called the police, but the police can't enter store. They never planed this but they acted like that when it happened.

Steam is basically doing the same, they don't wanna rob people but when a 3rd party does it in "their store" they let it happen & take a cut.

At least that is the impression I get because steam thinks they can do what they want in their shop because we are on "the internet".

[Nadlug]

They DO infact give refunds for digital download purchases in certain extreme cases. This is one of those cases we just have to rattle the cage enough. I cant recall the title but there was another game that basicly stopped the exact same way Towns did, Devs quit updating and said "its done here ya go" there was a huge public backlash and refunds were given out.

[76561198069409126]

NeoCat の投稿を引用：

They DO infact give refunds for digital download purchases in certain extreme cases. This is one of those cases we just have to rattle the cage enough. I cant recall the title but there was another game that basicly stopped the exact same way Towns did, Devs quit updating and said "its done here ya go" there was a huge public backlash and refunds were given out.

Really? It happened on steam? I would really like to know if it really something like that happened. I know about warz/dayz (not sure how its called), and the other game few days ago, but other than that, i did not hear of any other mass refund on steam.

[Junior1604]

you shouldn't have bought an unfinished game in first place

[The Real CHIM Shady]

Junior1604 の投稿を引用：

you shouldn't have bought an unfinished game in first place

I bought the game 15 minutes after it hit steam...... Back when there was no early accsess, and the store page had no mention of it being unfinished.....