About crash

[Gabriel]

Does the game still close by itself when entering combat?

[Random Gamer 1337]

The game crashes whenever it feels like it, in my experience.

[zirkustier]

You should save often, otherwise you'll get annoyed. With the river raids, for example, I loot a maximum of 3-4 locations and then return for fear of the game crashing.

[Ubi-WheelyDuck]

Hey guys, sorry to hear that you have all been experiencing crashes.

In order to investigate the cause could you please try the following steps?

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the troubleshooting steps in this FAQ article >> https://ubi.li/e4DRO

If the above does not assist could you please advise the following regarding your system specs,

CPU:
GPU:
OS:
LAPTOP/PC:
HDD/SSD?:

Any trouble, just let us know

[Grem™]

Ubi-WheelyDuck lähetti viestin:

Hey guys, sorry to hear that you have all been experiencing crashes.

In order to investigate the cause could you please try the following steps?

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the troubleshooting steps in this FAQ article >> https://ubi.li/e4DRO

If the above does not assist could you please advise the following regarding your system specs,

CPU:
GPU:
OS:
LAPTOP/PC:
HDD/SSD?:

Any trouble, just let us know

I5-11600kf
RTX4080
DDR4-64GB
Win10
PC
SSD

Stop mocking us with your template answers, I beg you! This problem is easy to reproduce, you just don't intend to solve it, like dozens of other problems that were reported on your official forum, which you unceremoniously closed. No manipulations with the installation folder, cache and background programs will help us, because the problem is on your side, on the game's side! I bought your game twice in the maximum edition and in gratitude for this you don't want to make it simply functional!

Shameless!

[Grem™]

Fix this crap already!!
https://drive.google.com/file/d/1UTmB9zMfcIla5koY7IGUUUt2rcVO-sM1/view?usp=sharing

[Neriy Roe]

Don't bother. I've been complaining about this since last Summer on different computers. Even discovered what exactly is "crashing". It's not crashing, the launcher is terminating the game whenever it fails to connect to Ubisoft servers or whenever the connection is interrupted for any reason (knowing their anti-consumer attitude, we can guess the reason). I even showed them logs which clearly show the cause. They said they do not know when they'll get to it. I'm 99% convinced it's how Ubisoft is trying to tell you to pay up.

Abandon Ubisoft. That's the only solution.

[Random Gamer 1337]

Once again is a better experience found amidst the high seas!

[Ubi-Vinci]

Hello everyone,

Sorry to hear it that all of you still experience crashes in Assassin's Creed Valhalla.

@Neriy Roe, could you point me to the thread with your launcher logs, please?
Or if you have fresh logs, feel free to post an excerpt where the Ubisoft Connect connection interruption causes the game to crash.

I'm happy to pass it on, however, keep in mind, these interruptions are not 100% possible to replicate and crash the game as a result.

For those of you who still experience the crash, please try a clean boot first:
Disable ALL 3rd party, unnecessary applications running in the background, especially 3rd party overlays like GeForce Experience, Overwolf and Discord.
Disabling background applications on PC[www.ubisoft.com]

If it does not help you, please generate diagnostic files from your PCs and attach them to a support ticket for analysis:
Generating DxDiag and MsInfo system reports[www.ubisoft.com]

Also, please include the Ubisoft Connect logs that can be found in the Ubisoft Connect installation path, in the Logs folder - launcher_log, network_info and service_log.
The default path would be:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\Logs

[Neriy Roe]

Ubi-Vinci lähetti viestin:

Hello everyone,

Sorry to hear it that all of you still experience crashes in Assassin's Creed Valhalla.

@Neriy Roe, could you point me to the thread with your launcher logs, please?
Or if you have fresh logs, feel free to post an excerpt where the Ubisoft Connect connection interruption causes the game to crash.

I'm happy to pass it on, however, keep in mind, these interruptions are not 100% possible to replicate and crash the game as a result.

For those of you who still experience the crash, please try a clean boot first:
Disable ALL 3rd party, unnecessary applications running in the background, especially 3rd party overlays like GeForce Experience, Overwolf and Discord.
Disabling background applications on PC[www.ubisoft.com]

If it does not help you, please generate diagnostic files from your PCs and attach them to a support ticket for analysis:
Generating DxDiag and MsInfo system reports[www.ubisoft.com]

Also, please include the Ubisoft Connect logs that can be found in the Ubisoft Connect installation path, in the Logs folder - launcher_log, network_info and service_log.
The default path would be:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\Logs

@Ubi-Vinci, here you go:

[14380] 2024-11-05 16:11:23 [] ERROR JobHttp.cpp (605) Http status code is no content for url https://public-ubiservices.ubi.com/v1/profiles/87458fa2-b2b3-4962-9ca5-9081c6052498/global/ubiconnect/playsession/api/sessions.

Always the same error for everyone on every device. I've been telling this for hundreds of times already. Please go and fix it already instead of blaming everyone and their PCs. Disabling anything won't help, you can clearly see it's a mishandled network error. And it's not only about AC: Valhalla, I'm having the same error while playing Avatar.

I do not know about others, but I suspect it only happens to those who do not own the game, but rather have an active Ubisoft+ subscription. I guess it is "crashing" whenever the online DRM fails.