Game no longer starts

[Ashuraman]

I stopped playing this game for a few weeks and now re installed it on a new external SSD that I bought. Now the game doesn't start. I launch it on steam, see the splash screen and then the game just crashes. Trying to launch it through Ubisoft connect has the same effect. HOWEVER if I got to the game's install folder and run the ,exe directly from there the game does run but neither steam nor Ubisoft Connect detect it as running. Anyone else have the same issue or a solution for this?

[pfl0kk]

yes here, yesterday i could play normally, over night turned the pc off, today wana start the game only see the splash screen, uninstalled the game, installed it again, still the same, no changes in the system, graka up to date, no changes since yesterday, no windows updates, everything remained the same since yesterday but game does not start.
start as admin doesn't help, disable fullscreen optimizations doesn't help

[Ashuraman]

Originally posted by pfl0kk:

yes here, yesterday i could play normally, over night turned the pc off, today wana start the game only see the splash screen, uninstalled the game, installed it again, still the same, no changes in the system, graka up to date, no changes since yesterday, no windows updates, everything remained the same since yesterday but game does not start.
start as admin doesn't help, disable fullscreen optimizations doesn't help

I looked it up on the Ubisoft forums, seems to be a known issue but there's no fix yet. Some people say that turning off your AV or making an excetion for the game's .exe fixes it but I don't want to risk it. Starting the game from the .exe in the game's folder works for the time being

[pfl0kk]

i uninstalled the game again, uninstalled ubisoft connect and installed the game again, now it works

[76561198885856812]

Hello Ashuraman,

Thanks for reaching out and I'm sorry to hear about your experience.

This is a bit strange, especially if you can start it directly with .exe file.

Can you please try the troubleshooting steps {LINK REMOVED}in this article? It will help to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

[pfl0kk]

24 hours later same ♥♥♥♥ again, can't start the game.

[Ashuraman]

Originally posted by UbiMark:

Hello Ashuraman,

Thanks for reaching out and I'm sorry to hear about your experience.

This is a bit strange, especially if you can start it directly with .exe file.

Can you please try the troubleshooting steps in this article[support.ubi.com]? It will help to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

I already did ALL of those, it was litertally the first thing I tried as those are the most generic troubleshooting methods there is. This LITERALLY started happening ONLY after the most recent update of the game so it's quite obvious that it's the update that's at fault.

[OldManTired]

Happening to me too

[76561199207623170]

Hi everyone!

I am sorry that the game is not starting for you any longer!

Could you please make sure that the game is whitelisted in your Antivirus programs? This helped other players that could not launch the game after the last update.

Our development team is also looking into this problem.

Thanks!

- Ubisoft Support

[OldManTired]

Still the same problem

[76561199207623170]

Originally posted by stewiegriffin200:

Still the same problem

Hi again!

I am sorry about that.

Have you also tried verifying the game files within Steam, to make sure none of them are corrupted?

Thanks!

- Ubisoft Support

[OldManTired]

Originally posted by Ubi-Verse:

Originally posted by stewiegriffin200:

Still the same problem

Hi again!

I am sorry about that.

Have you also tried verifying the game files within Steam, to make sure none of them are corrupted?

Thanks!

- Ubisoft Support

Hi, I’ve tried verifying files, reinstalling, setting an exception in my AV. It just hangs on the splash.

[Ubi-Pegasus]

Hey Ashuraman, stewiegriffin200 and pfl0kk as well,

I'm sorry to hear you're experiencing crashing issues since the recent update.
Thanks for writing back with the steps you've already tried as well, stewiegriffin200.

As a potential workaround, I suggest the following:
- Disable the in-game overlay in Ubisoft Connect
- Add the Assassin's Creed Valhalla exe file to your exception list of your antivirus software.

If the issue persists thereafter, and you've tried all the other basic troubleshooting which was suggested, please note that we are currently aware of this issue affecting players since the update and the team are investigating this.

If you find the time, I'd like to ask you to please open a support ticket via email [www.ubisoft.com] and attach a DxDiag and MsInfo report to the case.
(Feel free to mention all the troubleshooting steps you have already tried as well so that these are not recommended to you again).

I apologize in the meantime for any inconvenience caused and recommend you please keep an eye on the following forum for further updates:

https://discussions.ubisoft.com/topic/189147/1-7-0-game-not-launching-stuck-on-splash-screen-post-here

- Ubisoft Support